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A Complete Collaboration Solution for Midsize Companies 091813
© 2013 Avaya Inc. All rights reserved. 2 Midmarket Technology Trends Supporting a Distributed, Mobile Workforce Enhance/extend mobile infrastructure Secure BYOD Server virtualization Infrastructure optimization Enhance/extend mobile infrastructure Secure BYOD Server virtualization Infrastructure optimization Nearly half of information workers work outside the office Smartphones, tablets, and other mobile devices are now standard business equipment Nearly half of information workers work outside the office Smartphones, tablets, and other mobile devices are now standard business equipment Limited IT staff Minimize exposure to risk Complexity in applications, operations Limited IT staff Minimize exposure to risk Complexity in applications, operations WorkforceWorkforce IT Trends IT Support
© 2013 Avaya Inc. All rights reserved. 3 The Benefits of a Collaboration Solution Productivity Simplify workflows Speed decision making Reduce time to market Productivity Simplify workflows Speed decision making Reduce time to market Customers Serve a larger base Be more responsive Improve satisfaction Customers Serve a larger base Be more responsive Improve satisfaction Collaboration Engage employees Build relationships Leverage social networks Collaboration Engage employees Build relationships Leverage social networks Cost Reduce labor cost Reduce operating cost Reduce opportunity cost Cost Reduce labor cost Reduce operating cost Reduce opportunity cost UC&C
© 2013 Avaya Inc. All rights reserved. 4 Avaya Unified Communications and Collaboration A Complete Solution for Midsize Companies Mobility Video SecurityNetworking
© 2013 Avaya Inc. All rights reserved. 5 Avaya IP Office A Simple, Powerful Collaboration Solution Virtualized software, dedicated server, or appliance Supports the broadest range of endpoints
© 2013 Avaya Inc. All rights reserved. 66 Avaya IP Office 9.0 Software What’s New? Capability Benefit
© 2013 Avaya Inc. All rights reserved. 7 Add a server for scale Add a second server for scale / resiliency Avaya IP Office Deployment Models IP Office can be deployed on an appliance, dedicated server(s), inside a virtual machine, or any combination of these. LAN/WANLAN/WAN Retain appliance as a gateway, for legacy phone support Virtualize primary server Virtualize secondary server PrimaryPrimaryExchangeExchangeSQLSQL APP “N” SecondarySecondaryExchangeExchangeSQLSQL
© 2013 Avaya Inc. All rights reserved. 8 Avaya for Midsize Companies: A Complete Collaboration Solution Avaya one-X® Mobile Avaya Flare® Experience Avaya one-X® Mobile Avaya Flare® Experience Avaya Video Solution for IP Office (Scopia) Avaya SBCE Avaya Identity Engines Avaya SBCE Avaya Identity Engines Avaya ERS 3800 Series Avaya ERS 4800 Series Avaya ERS 3800 Series Avaya ERS 4800 Series Mobility Video Security Networking
© 2013 Avaya Inc. All rights reserved. 9 Avaya Complete Collaboration Solution Addresses Midmarket Trends / Drivers Infrastructure Virtualized software Secure BYOD Avaya SBCE Identity Engines Infrastructure Virtualized software Secure BYOD Avaya SBCE Identity Engines Mobility Avaya one-X ® Mobile Flare ® Experience Video Avaya Video Solution Mobility Avaya one-X ® Mobile Flare ® Experience Video Avaya Video Solution Limited IT staff Complete solution Integrated Simple Powerful Limited IT staff Complete solution Integrated Simple Powerful WorkforceWorkforce IT Trends IT Support
© 2013 Avaya Inc. All rights reserved. 10 Value of a Complete Avaya Solution Innovative, validated solutions Focused on real-time communications Easier to provision; faster time to service Single support model Significantly reduced CAPEX / OPEX Worldwide network of certified partners
© 2013 Avaya Inc. All rights reserved. 12 Avaya IP Office Release 9.0 Virtualized Software For industry-standard servers running VMware vSphere v4 / v5 Supplied as industry standard OVA image Supports the same features as IP Office Server Edition: –Up to 1,500 users per image –Up to 32 nodes –Primary / secondary and expansion servers for 2,000 users, resiliency Supports a mix of virtualized and physical nodes Resource guidelines provided
© 2013 Avaya Inc. All rights reserved. 13 Visual Voice Mail Wi-Fi, 3G/4G Connectivity ✓ ✓ IM/Presence Geo-Presence Conference Controls Callback Follow a user ✓ ✓ ✓ ✓ ✓ With Avaya, mobile workers can locate peers anywhere, anytime to make decisions in real time Avaya one-X ® Mobile Preferred A Richer Mobile Experience Rich conference controls: click-to-conference, entry/exit notifications, moderator control Advanced user presence: geo-location, calendar, on- the-phone, follow user presence / availability
© 2013 Avaya Inc. All rights reserved. 14 Avaya Flare® Experience Immersive Conferencing from Windows PC or iPad Drag-and-drop to create multi-party conferences Use simple conference controls –Mute, set lecture, lock conference, and more Can enable secure connections without VPN
© 2013 Avaya Inc. All rights reserved. 15 Avaya Video Collaboration Solution Creates a virtual conference room Combines room system, desktop and mobile devices Supports BYOD and 3rd party devices Comprehensive, simple, affordable
© 2013 Avaya Inc. All rights reserved. 16 Adding Avaya Switching It’s as Simple as 1-2-3 Auto-provisioning – a single command – “Run IP Office” automates set-up, using best practices Certified 1 min plug and play for IP phones Mature Enterprise class functionality Robust software with 100+ deployed enterprise features (PoE, PoE+, QoS, security, 802.1X) True resilient stacking with ease of support and 2-4x more virtual backplane capacity Cost-effective / energy-efficient 50% lower TCO than market leader Up to 50% less energy
© 2013 Avaya Inc. All rights reserved. 17 Avaya Network Switching for Midsize Companies More bandwidth & capacity 24 & 48-port Gig models 10 Gig uplinks PoE and PoE+ Redundant power Dynamic routing 8 stack units w/ 400 ports & 384 Gbps capacity ERS 4800 50-1000 users (larger sites and wiring closets) Compact form factors 10 & 24-port models Gigabit ports & uplinks PoE and PoE+ Fanless models Local and static routing 8 stack units w/ 200 ports & 80 Gbps capacity ERS 3500 5–200 users (smaller sites) Resilient switch clustering 24, 48 & 96 port Gig models 10 Gig uplinks PoE Redundant power Advanced IP routing 8 stack units w/ 400 ports & a Terabit+ of stack capacity ERS 5600 250 users and above (large wiring closet / small data center core)
© 2013 Avaya Inc. All rights reserved. 18 Securing UC is Different Avaya Session Border Controller (SBCE) Firewall Layer 3 attack IDS / IPS Layer 4 attack O/S attack Application attack SIP attacks – DDoS, spoofing Toll fraud – call walking, stealth attacks Media anomalies One software product Scalable SIP/UC security Two licensable feature groups –Standard Services: secure SIP trunking –Advanced Services: secure remote worker without VPN, media replication and encryption Hardware platforms for cost-effective scaling Avaya SBCE VoIP, Call State Aware Security
© 2013 Avaya Inc. All rights reserved. 19 Vendor Agnostic Any Network Any User Any Device Vendor Agnostic Any Network Any User Any Device Avaya Identity Engines – BYOD Security All Software / Virtual Appliance Solution Guest Access Self-service Front Desk Audit logs Guest Access Self-service Front Desk Audit logs BYOD Access Device On-boarding Device Fingerprinting non-802.1x access BYOD Access Device On-boarding Device Fingerprinting non-802.1x access Wired & Wireless Unified Access Centralized Policy Wired & Wireless Unified Access Centralized Policy
© 2013 Avaya Inc. All rights reserved. 20 Over 350,000 IP Office systems sold worldwide Serving over 10 million SME users worldwide #1 worldwide for Small & Medium businesses (<250) –19.5% Market Share* Bridges Technology: BCM, Norstar, Integral & Partner –One platform provides easy Business Partner adoption * Source: Dell Oro – Revenues Lab-certified testing that proves IP Office has a 32% lower average TCO than ShoreTel with like-for like systems Honors products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. Editor’s award recognizing some of the key movers-and- shakers in the UC space Avaya IP Office Recognition and Market Traction
© 2013 Avaya Inc. All rights reserved Avaya UC Collaboration Solution A complete solution for midsize companies Mobility Video SecurityNetworking.
A Complete Collaboration Solution for Midsize Companies
© 2013 Avaya Inc. All rights reserved Unique Challenges for Midmarket Businesses Competing against larger, global enterprises Highly mobile, distributed.
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