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Cecilie Hoffman Business Analyst World 2010 Nov 19, 2010.

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Presentation on theme: "Cecilie Hoffman Business Analyst World 2010 Nov 19, 2010."— Presentation transcript:

1 Cecilie Hoffman Business Analyst World 2010 Nov 19, 2010

2 2010 BA World Conference - Las Vegas2

3 3 Elicitation Business Analysis Planning and Monitoring Requirements Management and Communications Underlying Competencies Requirements Analysis Enterprise Analysis Solution Assessment and Validation

4 2010 BA World Conference - Las Vegas4

5 5 Business Analyst Project Managers Designers / Developers Customers / Clients End Users Architects Quality Assurance Customer Relationship Manager Stakeholders 2010 BA World Conference - Las Vegas

6 6

7  Practices – what to do’s – a situation-based customary way of operation or behavior  Principles – why to do’s – have universal application When principles are internalized into habits, they empower people to create a wide variety of practices to deal with different situations. Source: Steven Covey 2010 BA World Conference - Las Vegas7

8 8

9 9 If you are the BA, asking questions is your job.

10  Admit you don’t know, ask for input  Show work at early stages get the incremental feedback  Ask the crazy-as-a-fox stupid questions  Humility is a strength, it gives you resilience 2010 BA World Conference - Las Vegas10

11 2010 BA World Conference - Las Vegas11 - Peter Ueberroth

12 2010 BA World Conference - Las Vegas12

13  “Just-in-time” agendas  A I D: actions, issues, decisions 2010 BA World Conference - Las Vegas13 The person taking the minutes is the most powerful person in the room!

14  No success criteria?  Talk to the people you need to talk to Don’t wait for permission, ask for forgiveness 2010 BA World Conference - Las Vegas14 Drive top down for cost savings or cost avoidance Drive bottom up with use cases and try to quantify

15 2010 BA World Conference - Las Vegas15 - Spencer Johnson

16  Architects and business people talk to BAs about possible changes in direction  QA folk and developers tell BAs “interesting” information  Users gripe freely in our presence... we know what’s going on BA World Conference - Las Vegas16

17  Someone has to say what needs to be said  Bad news is best presented early  It will always surface eventually  Give managers a chance to do the right thing  Seek guidance, avoid laying blame  Remind people of assumptions made 2010 BA World Conference - Las Vegas17

18 2010 BA World Conference - Las Vegas18

19  Acknowledge that you may have gone too far  Verify the goal is shared, then ask for another way to achieve the goal  Don’t get defensive! Gracefully deflect the barbs 2010 BA World Conference - Las Vegas19

20  Learn from the failure – nothing ventured, nothing gained!  Accept that sometimes the best you can do is strive to do your best Good judgment comes from experience. Experience comes from bad judgment. - Jim Horning, ACM Fellow 2010 BA World Conference - Las Vegas20

21 Recognize the efforts that no one else sees, or that everyone takes for granted 2010 BA World Conference - Las Vegas21

22 2010 BA World Conference - Las Vegas22

23  Personalize it Be specific: What did you need? What did the person do?  Keep it simple ◦ eCards ◦ Virtual or real tasty treats ◦ Small, silly inexpensive gift 2010 BA World Conference - Las Vegas23

24 2010 BA World Conference - Las Vegas24 Elicitation Business Analysis Planning and Monitoring Requirements Management and Communications Underlying Competencies Requirements Analysis Enterprise Analysis Solution Assessment and Validation

25 2010 BA World Conference - Las Vegas25

26 2010 BA World Conference - Las Vegas26

27 Want a license for yourself? The template is on


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