Practices – what to do’s – a situation-based customary way of operation or behavior Principles – why to do’s – have universal application When principles are internalized into habits, they empower people to create a wide variety of practices to deal with different situations. Source: Steven Covey 2010 BA World Conference - Las Vegas7
9 If you are the BA, asking questions is your job.
Admit you don’t know, ask for input Show work at early stages get the incremental feedback Ask the crazy-as-a-fox stupid questions Humility is a strength, it gives you resilience 2010 BA World Conference - Las Vegas10
2010 BA World Conference - Las Vegas11 - Peter Ueberroth
“Just-in-time” agendas A I D: actions, issues, decisions 2010 BA World Conference - Las Vegas13 The person taking the minutes is the most powerful person in the room!
No success criteria? Talk to the people you need to talk to Don’t wait for permission, ask for forgiveness 2010 BA World Conference - Las Vegas14 Drive top down for cost savings or cost avoidance Drive bottom up with use cases and try to quantify
2010 BA World Conference - Las Vegas15 - Spencer Johnson
Architects and business people talk to BAs about possible changes in direction QA folk and developers tell BAs “interesting” information Users gripe freely in our presence... we know what’s going on. 2010 BA World Conference - Las Vegas16
Someone has to say what needs to be said Bad news is best presented early It will always surface eventually Give managers a chance to do the right thing Seek guidance, avoid laying blame Remind people of assumptions made 2010 BA World Conference - Las Vegas17
Acknowledge that you may have gone too far Verify the goal is shared, then ask for another way to achieve the goal Don’t get defensive! Gracefully deflect the barbs 2010 BA World Conference - Las Vegas19
Learn from the failure – nothing ventured, nothing gained! Accept that sometimes the best you can do is strive to do your best Good judgment comes from experience. Experience comes from bad judgment. - Jim Horning, ACM Fellow 2010 BA World Conference - Las Vegas20
Recognize the efforts that no one else sees, or that everyone takes for granted 2010 BA World Conference - Las Vegas21
Personalize it Be specific: What did you need? What did the person do? Keep it simple ◦ eCards ◦ Virtual or real tasty treats ◦ Small, silly inexpensive gift 2010 BA World Conference - Las Vegas23
2010 BA World Conference - Las Vegas24 Elicitation Business Analysis Planning and Monitoring Requirements Management and Communications Underlying Competencies Requirements Analysis Enterprise Analysis Solution Assessment and Validation