SharePoint Steering Committee Training and Communications SharePoint Executive Sponsor SharePoint IT Owner SharePoint Infrastructure Support Team SharePoint Administrator Help Desk SharePoint Architect Application Development Team Intranet Information Architect Intranet Business Owner Intranet Steering Committee Intranet IT Owner Intranet Page Owners Intranet Content Authors Intranet Visitors 22 Enterprise Roles Power Users Coaches The Owner is accountable, but we’re all responsible!
23 Site Sponsor Business Owner Solution Analyst Content Authors Site Manager/ Contact (s) Site Visitors Site Roles
My Lessons Learned It’s really about both assurance and guidance – and it takes COMMITMENT – plan, plan, plan No one cares about governance – until you make it all about them! Less is more – avoid unnecessary bureaucracy – and long documents Small chunks of consumable content – just in time! Build best practices into your site templates and automate everything you can A governance plan doesn’t replace training … and training should include governance 35
37 Independent consultant specializing in Governance User Adoption Metrics Information Architecture Knowledge Management Portals, Intranets, Collaboration Solutions Led national Portals, Management Collaboration, and Content practice for Dell Director of Knowledge Management at American Management Systems susanhanley