1. Marcia Stein, PHR Stein Consulting www.stein-consulting.com www.linkedin.com/in/marciastein Silicon Valley Women in Human Resources…and Friends January 18, 2012 Overview of Leadership and Listening

2. Notes about this download This download has been abbreviated and summarized in parts for download purposes, but the bullet points provided should provide a good overview for you. You can find a lot of information about listening and leadership in books, magazines and many websites.

3. Agenda Welcome and Icebreaker Listening and Effective Communication Leadership Summary and Close Networking and Clean Up

4. Overview Leadership v Management What is the relationship between leadership and listening?

5. Listening Why learn about communication skills? We enter the workplace with our own life experiences, our culture, style and personal biases.

6. The Cost of Poor Skills Ineffective work relationships Low morale Expensive mistakes Withholding of important information

7. Your Company Culture …? Do you encourage open communication? Do you have open or closed door meetings? Do you withhold information from certain levels of employees? Do you make information available to all stakeholders?

8. Communication in the Organization One-on-one Team Departmental Interdepartmental Upward vs. Downward Internal vs. External

9. Five Principles of Effective Communication 1. Listen effectively. 2. Respond appropriately. 3. Read body language. 4. Ask questions to clarify. 5. Seek common ground.

10. Setting Goals Three goals for improved communication 1 ______________________________ 2 ______________________________ 3 ______________________________

11. Leadership Overview Dictionary Definition ability to lead: the ability to guide, direct, or influence people Dwight D. Eisenhower: General and President "Leadership is the art of getting someone else to do something you want done because he wants to do it." Peter Drucker "Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes."

12. Characteristics of a Successful Leader Proactive not reactive Flexible Respectful Confident Open-minded Resourceful Knowledgeable Open to feedback Organized and consistent Takes initiative: motivates, plans and implements Vision

13. Leadership Skills Communicate Effectively Listen Delegate Empower Engages and Energizes Ethical Give Effective Feedback Manage conflict Motivate Run effective meetings Time Management

14. Your Best Leadership Stories

15. Summary and Close Principles of effective communication Understand yourself and how you communicate Review your goals in one month