Presentation is loading. Please wait.

Presentation is loading. Please wait.

Listening: The Neglected Skill. Overview – Listening vs Hearing – Definition – A five step listening process – What we know about it – Why is listening.

Similar presentations


Presentation on theme: "Listening: The Neglected Skill. Overview – Listening vs Hearing – Definition – A five step listening process – What we know about it – Why is listening."— Presentation transcript:

1 Listening: The Neglected Skill

2 Overview – Listening vs Hearing – Definition – A five step listening process – What we know about it – Why is listening so difficult – Steps to better listening – How to help someone listen to you

3 Hearing – Physical act of receiving sound – Passive process – No effort Listening – Selective process – Active process – Takes work Listening: The Neglected Skill Hearing vs Listening

4 A selective process of:  receiving,  attending to,  understanding,  Evaluating, and  responding to auditory messages Listening: The Neglected Skill Definition: Listening Source: Steil, Barker & Watson

5 Listening: The Neglected Skill Five Step Listening Process Receiving – starts with a sound Attending to – paying attention to the sound Understanding – assigning meaning Evaluating – agreeing or disagreeing Responding – action (verbal or non-verbal) “I get it!”

6 Listening -- the most used communication skill Research shows: Most people spend 70% of their waking time in some form of communication activity Of this 70% of communication time: -- 10% is spent on writing -- 15% on reading -- 30% on talking -- 45% on listening Listening: The Neglected Skill What We Know About It

7 Listening: The Neglected Skill What we know about it, cont. Listening - least developed of all communication skills. Failure to listen is costly. Listening - one of the most valuable skills you can develop. Listening classes/workshops improve listening skills. Communication process depends on listening.

8 Listening: The Neglected Skill Listening Habits Survey Scoring: (20-100) Almost always = 2 Usually = 4 Sometimes = 6 Seldom = 8 Almost never = 10 Listening Habits Survey by Steil, Barker and Watson 80 or above is exceptional 70 is around average or normal Below 60 need improvement

9 Uninteresting topics Speaker’s delivery, appearance, or voice Over stimulation by the message Listening for facts Outlining everything Listening: The Neglected Skill Listening-Why So Difficult?

10 Faking attention Internal and external distractions Avoiding difficult material Emotional words Wasting the speed differential Listening: The Neglected Skill Listening-Why So Difficult? Cont.

11 Be conscious of your listening behavior Motivate yourself to listen Prepare to listen Control your reactions Work at listening Listen for ideas Concentrate on the message Listening: The Neglected Skill Steps to Better Listening

12 Be a good listener yourself Be interesting to talk to Use good eye contact Tell the truth Use the listener’s name regularly How to Help Others Listen to You Listening: The Neglected Skill Listening Suggestions

13 Summary Listening: The Neglected Skill – Listening vs Hearing – Definition – A five step listening process – What we know about it – Why is listening so difficult – Steps to better listening – How to help someone listen to you


Download ppt "Listening: The Neglected Skill. Overview – Listening vs Hearing – Definition – A five step listening process – What we know about it – Why is listening."

Similar presentations


Ads by Google