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The Magic of Exceptional Leadership, Teamwork & Service Doug Lipp G. Douglas Lipp & Associates G. Douglas Lipp & Associates Presented to SIM DFW Chapter.

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Presentation on theme: "The Magic of Exceptional Leadership, Teamwork & Service Doug Lipp G. Douglas Lipp & Associates G. Douglas Lipp & Associates Presented to SIM DFW Chapter."— Presentation transcript:

1 The Magic of Exceptional Leadership, Teamwork & Service Doug Lipp G. Douglas Lipp & Associates G. Douglas Lipp & Associates Presented to SIM DFW Chapter March 3, 2008

2 The Magic of Exceptional Leadership, Teamwork & Service

3 Confession: There is no “Magic”

4 Confession: There is no “Magic” It’s Doing Ordinary Things Extraordinarily Well

5 The Challenge of Outwitting, Outplaying, and Outlasting Your Competition

6 “Be Willing to Change To Remain the Same”

7 Organizations That Reinvent Themselves Doug Lipp

8 Organizations That Reinvent Themselves Will Dominate Their Market! Doug Lipp

9 Maximize Your Potential:

10 Maximize Your Potential: Overcome the Obstacles

11 Maximize Your Potential: Overcome the Obstacles Create the Opportunities

12 The Obstacles

13 Obstacle #1 Let The “Old Ways” Rule

14 “Old Ways” Stuck in A Rut We’ve never done it this way Back in the good ‘ol days… That’s their job… What would Walt say?

15 Obstacle #2 “We’re Soooo Good”

16 “Soooo Good” Arrogance Complacency The One-Trick Pony

17 Obstacle #3 Everyone Else is: “A Jerk” “Incompetent” “Too Demanding”

18 “Everyone Else is a Jerk” Mutual Bashing & Contempt Robotic / Self-Centered Other Person’s / Group’s Fault No Trust / Mud in Middle

19 Obstacle #4 “Save” Your Way to Prosperity

20 Save to Prosper Fire the Matterhorn Climbers! Tinkerbell? What’s the ROI? Who Needs Training?

21 Save to Prosper Fire the Matterhorn Climbers! Tinkerbell? What’s the ROI? Who Needs Training? Don’t Value Your Value

22 The Opportunities

23 Opportunity #1 Communicate

24 Communicate

25 Communicate Tear Down the Walls

26 Communicate Tear Down the Walls Consistency & Discipline

27 Communicate Tear Down the Walls Consistency & Discipline Words + Actions = Execution

28 Communicate Hire Right

29 Communicate Hire Right Train Right

30 Communicate Hire Right Train Right Treat Right

31 Communicate To Achieve & Sustain Your Culture

32 “We have a tendency to live in our own silos”

33

34

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36 Core Values

37 Communicate [Disney Land is]… “The Happiest Place on Earth”

38 Communicate “The Happiest Place on Earth” “We Improve Peoples’ Lives”

39 Does Your Culture Reward Creative Thinkers?

40 The FedEx “Magic 7” Words:

41 The FedEx “Magic 7” Words: “I Don’t Know, What do You Think?”

42 Opportunity #2 Observe, Imagine, Deliver

43 Opportunity #2 Observe, Imagine, Deliver Expanding the Possibilities… …Through Teamwork!

44 Balanced Teams Can: Outwit, Outplay, and Outlast The Competition

45 Teamwork

46 Teamwork Seeing the Possibilities = Outwit

47 Teamwork Seeing the Possibilities = Outwit Being Flexible = Outplay

48 Teamwork Seeing the Possibilities = Outwit Being Flexible = Outplay Relying on Your Team = Outlast

49 Opportunity #3 The World Is Changing… Are You?

50 Are We Looking At the Same Thing?

51 When is a Train, Not a Train?

52 How “Clean” Is Clean?

53 Survival of the Fittest Lessons From:

54 Survival of the Fittest Lessons From: Bell Mobility

55 Survival of the Fittest Lessons From: Bell Mobility Starbucks

56 Survival of the Fittest Lessons From: Bell Mobility Starbucks P&G

57 Opportunity #4 Creativity “Disney Style” Know Your Customer!

58 Opportunity #4 Creativity “Disney Style” Walk In Their Shoes

59 Walk In Their Shoes Think for Your Customer…

60 Walk In Their Shoes Think for Your Customer… Solve Their Problems!

61 Walk In Their Shoes Think for Your Customer… Solve Their Problems! Prove Your Value!

62 Walk In Their Shoes Think for Your Customer… “Where did I park my car?”

63 Walk In Their Shoes Think for Your Customer… “When is the 3:00 Parade?”

64 Walk In Their Shoes Think for Your Customer… Popcorn Empowerment

65 Walk In Their Shoes Think for Your Customer… Tigger Teambuilding

66 Opportunity #5 Life on the Highwire The Best Teams are Balanced Where Do You Stand?

67 Outstanding Service & Leadership A Balancing Act of: Art & Science Maintenance & Risk-Taking

68 Opportunity #6 It’s Up to You!

69 Opportunity #6 It’s Up to You! What Will You: Start, Stop & Continue

70 Mental Toughness

71 Mental Toughness Happiness

72 Mental Toughness Performance Happiness

73 Mental Toughness HealthPerformance Happiness

74 Mental Toughness HealthPerformance Happiness

75 Mental Toughness HealthPerformance Happiness

76 Short-Term (This Week) Start: Stop: Continue: Long-Term (Within 1 Month) Start: Stop: Continue: StartStop Continue

77 Lead The Way! Your Employees And Customers Will Follow

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