2 United States YBA PREFERRED TOOL CORE SERVICES – PREFERRED – LIFE OF THE CUSTOMER RESIDUALSOver $3,000 monthNON-CORE SERVICES – PREFERRED – LIFE OF THE CONTRACT RESIDUALSYBA PREFERRED TOOL
3 Canada YBA PREFERRED TOOL CORE SERVICES – PREFERRED – LIFE OF THE CUSTOMER RESIDUALSOver $3,000/monthNON-CORE SERVICES – PREFERRED – LIFE OF THE CONTRACT RESIDUALSYBA PREFERRED TOOL
4 Leaders Do Your Homework More Understanding = More Success Learn about your market and productsMaster 2-3 services in your areaCustomer Surveys specific to the marketReview FAQs and answers on your StorefrontSet weekly or monthly customer training with your teamTraining, Training & more Training!
5 FACT: The RESULTS of an IBO and their TEAM Who are Excellent At Acquiring Customers: You will earn a higher residual incomeYour team will earn a higher residual incomeBetter recruiters because of beliefBetter trainersUltimately more successful
6 Perception vs Reality Buy emotionally, not logically People spend their money on things they think will make them happyDon’t know exactly what they have or what they are payingSavings are NOT the most motivating factorFeel great about supporting a causeWould rather do business with someone they like & trust over saving moneyAdd:
7 Short-Term Goal: 15+ customer points (1st 30 days) Customer AcquisitionShort-Term Goal: 15+ customer points (1st 30 days)Acquire 5 or more qualifying customer pointsBecome a QTT (Qualified Team Trainer)Acquire 15 or more customer pointsBecome an ETL (Executive Team Leader)20 to 30 points for September Quickstart BonusLong-Term Goal: 60+ customer pointsA leader in the hunt for TC, RD, RVP, SVP Points is a must!Allows you to maximize Compensation Plan
8 Prospects who do not become IBOs Customer SourcesYourselfProspects who do not become IBOsReferrals & Everyone Else – Warm MarketInitially new IBOs should focus on Customer Sources 1 and 2
9 Prospects who do not become IBOs Customer SourcesYourselfProspects who do not become IBOsReferrals & Everyone Else – Warm MarketApproach referrals and everyone else after you gain knowledge, experience and confidence
10 We recommend you become your own customer! Customer Source 1: YourselfWe recommend you become your own customer!Creates knowledge & belief for you in the servicesTeaches you the customer sign-up processProvides you all the necessary toolsYou set a good example
11 Prospects who do not become ACN Independent Business Owners Customer Source 2Prospects who do not become ACN Independent Business OwnersKeys to SuccessEnthusiasmUrgencyRely on your relationshipUse the favor approach
12 Referrals and Everyone Else - Warm Market Customer Source 3Referrals and Everyone Else - Warm MarketAlways ask QuestionsWho do you know?Who would like their service for free?Who would like to save money?Who would like to feed hungry children?Who do you know who would like unlimited service?Who do you know who doesn’t like their current carrier?Who do you know who is paying too much for service?
13 This further helps our mission to feed 1 million children this year! U.S. and CanadaStrive for 5For IBOs & CustomersWhen you refer 5 people who become customers of the same service, you can receive your same residential service free!This further helps our mission to feed 1 million children this year!
14 Strive for 5 for IBOs and Customers Local & LDFlash WirelessDigital PhoneRefer 5 ACN Digital Phone Service Customers, 5 ACN Digital Phone Service Bundled with High Speed Internet Customers or a combination of both and your service can be FREE!Refer 5 ACN Local and Long Distance Customers and your Local and Long Distance service can be FREE!Refer 5 of each or a combination of Flash and Flash (s) Customers and your Flash Service can be FREE!
15 Strive for 5 for IBOs and Customers CanadaStrive for 5 for IBOs and CustomersDigital PhoneLocal & LDRefer 5 ACN Digital Phone Service Customers, 5 ACN Digital Phone Service Bundled with High Speed Internet Customers or a combination of both and your service can be FREE!Refer 5 ACN Local & Long Distance Customers, 5 ACN Local & Long Distance Bundled with High Speed Internet Customers or a combination of both and your Local and Long Distance Service can be FREE!
16 FAVOR HELP TRY Customer Approach People will become your customer quicker to support you than if you try selling them on the services
17 Will Play for Food approach Approaches: With Favor, Help, TryYour “Why” approachWill Play for Food approach“Why” Approach w/ customer survey form and gathering informationAsk Questions Approach that lead into Favor, Help, Try ApproachQuestions with Service for Free Approach
20 88% 84% Understand the Power of a Cause Based Mission of Americans said if given the opportunity would buy service with social benefitof Americans would tell friends & family about a company with a social benefit84%
21 Customer Acquisition Approach Use the Customer Acquisition ScriptSpeak with Urgency & EnthusiasmSortRed Apples Sign Them UpGreen Apples Follow the ScriptBrown Apples Move On
22 “Can you do me a huge personal favor?” Customer Acquisition Script“Can you do me a huge personal favor?”(Wait for Response)
23 Red & Green Responses – Ask the Favor! Customer Acquisition ScriptRed & Green Responses – Ask the Favor!
24 Customer Acquisition Script “I’m working with a company that offers all of your essential home services that most people use every day like home phone service, television, wireless cell phone service and gas and electricity just to name a few. However, when you use one of our services, you’re helping support a charity that focuses on feeding children in need.”
25 Customer Acquisition Script “Very simply, when you become one of my customers, a child gets fed each and every month for as long as you remain a customer. If I acquire a certain amount of customers this month, we can provide even more meals to hungry children, and I’m only a couple customers away from my goal.In addition, I can show you how your service could be free when you simply refer a handful of other customers who sign up for the same service.”
26 “If I can offer you a service: Customer Acquisition Script“If I can offer you a service:That you are already using with the same or better quality and value that you are used to...and with the potential to receive that service for free…Can you do me a huge personal favor, help support me and this charity and become one of my customers?”(wait for response)
27 Send Will Play for Food or Strive for 5 Video Customer Acquisition Script – Alternate Option Using the WPFF Video“Do you mind giving me your cell number? I want to text you a video to watch, and then I can follow up with a phone call to find out if you like what you see.”Send Will Play for Food or Strive for 5 Video
28 How to Handle Green Apples Answer The QuestionAsk For The Favor
29 Ask for the Favor“Can you do me a huge personal favor, help me and this charity and become one of my customers?”
30 Answer the question Ask for the favor How to Handle Green ApplesFor additional commonly asked questions and answers visit your Store Front and remember for best results:Answer the questionAsk for the favor
31 Don’t have any emotional attachment - How to Handle Brown ApplesDon’t have any emotional attachment -Not everyone is going to say YESDon’t get upsetUnderstand we SORT - NOT SELLSW / SW / SW NEXT“NO” today / “YES” in the futureWHY people say “NO”Have Fun
33 Flash Wireless - The Process First StepIf you want success, become your own customer…period! This is one of your best recruiting toolsIn some cases, may mean having to break your contract
34 Key Points Use Storefront / Flash Wireless to view compatible devices Add continued at top remove flash wireless – add logo to all slidesUse Storefront / Flash Wireless to view compatible devicesHave access to Wi-Fi – most phones activate over Wi-Fi (Starbucks, House, etc.)Customer will need account # from previous provider and 4 digit PIN code to transfer number
35 Key Points Get familiar with where to find MEID numbers for phones Flash WirelessKey PointsGet familiar with where to find MEID numbers for phonesAndroid - under battery (Droids, HTC, Samsung Galaxy, etc.)Apple products like iPhone - under settings in phone
36 Key Points Make sure phone is charged Flash WirelessKey PointsMake sure phone is chargedHave Flash Customer Service number handy:Customer must have an address – easy to get a free one through gmail, etc.
37 Key Points Flash (s) is Sprint, Flash Wireless (v) is Verizon Get familiar with plans on both networksFAQs located in Support section of your storefront – a must read if you want to be excellent at this service
38 Key Points Know which network your customer is currently using Flash WirelessKey PointsKnow which network your customer is currently usingBYOD (bring your own device) - see compatible phones by selecting “Bring Your Own Phone”
39 Key Points Flash Wireless (s) – 3G, 4G and 4G LTE Device support Many desirable phones (iPhone 5, note 2, Galaxy 2, 3 and 4s, etc.)Flash wireless (v) – supports many 3G devices, with more devices coming
40 Key Points Flash Wireless Latest and greatest devices may not be supported within first year of releaseReality:Most people don’t want to spend $800 on a new phone or get into a contract with Early Termination FeesPeople prefer to save on their monthly plan versus having the latest phone
41 Flash WirelessKey PointsFlash wireless (s) Advantages: Contract phones with 2-year agreements at reduced costs and will require credit checksFlash Wireless (v) Advantages: No contracts, no credit checks, month to month billing, no ETFs, unlimited plans, awesome pricing plans
42 Flash WirelessPoints and commissions for the life of the customer forever as long as they are paying their bill ☺ $$$$$$$$$$!!
43 Bring current number with you or get a new number Flash WirelessPurchase equipment online with no contract – must pay for phone during checkoutBring current number with you or get a new number
44 Add Ons Flash wireless (s) – International plans Change all references to s and vFlash wireless (s) – International plansFlash Verizon (v) Mobile hotspot – provides Wi-Fi to up to 5 other devicesMany online companies offer insurance for phonesUnlimited calling is based on normal, personal, non-commercial use.
45 Rate Plans Unlimited voice only - $32 Flash Wireless (v)Rate PlansUnlimited voice only - $32Voice, text and 200 MB data - $36Unlimited voice, text and data - $67Biggest Advantage: Unlimited PlansUnlimited calling is based on normal, personal, non-commercial use.
46 Rate Plans Unlimited voice only - $32 Flash Wireless (s)Rate PlansCheck plans against website – make bulletsUnlimited voice only - $32Unlimited Voice and text plus 200 MB of data - $36Unlimited voice, text, and data - $47
47 Advantages Over Other Carriers Flash Wireless (s)Advantages Over Other CarriersAll billing is done through credit, debit or use of a prepaid cardHaving an unlimited or data plan is not required for smartphones.Select a lower priced plan and use a smartphone with Wi-Fi capability
48 Advantages Over Other Carriers Flash Wireless (s) & (v)Advantages Over Other CarriersPricing plans already include most taxesFlex Wallet - Customer receives $10 credit at sign- up for use with directory assistance, international calling, etc.Allows no contract customers all conveniences of contract customers
49 Customer Account Management Flash WirelessCustomer Account ManagementAccounts managed online at flashwireless.comRemember you can upgrade or change devices at any time at flashwireless.comPut in new ESN/ MEID number. Takes about 3 to 5 minutes
50 Flash WirelessSign Up ProcessUpdate based on new websiteGo to your Online Store, select Wireless, then Shop NowChoose your network3 ways to shop – by plan, by phone or bring your own phone
52 Sign Up Process - BYOD Enter the phone MEID number Flash WirelessSign Up Process - BYODEnter the phone MEID numberA handful of phones like iPhone 5, Samsung Galaxy 4, etc. ask for the ICC ID number which is located in same areaOnce device is checked and approved, proceed to next page and pick a plan
53 Flash WirelessSign Up Process - BYODAdd additional features such as international planOne time activation fee of $29.99 addedSelect to transfer your number or acquire a new number
54 Flash WirelessSign Up ProcessIf transferring a number, enter previous account number and 4 digit PIN code from previous providerIf not correct, order will be placed but number will not port until fixed – customer will receive an with instructions
55 Sign Up Process Enter billing and shipping information Flash WirelessSign Up ProcessEnter billing and shipping informationEnter your and create password for online login account managementEnter payment informationAgree to Terms and Conditions - The Customer Must Do Themselves (Important)
56 Confirmation code – write this down for future reference Flash WirelessConfirmation code – write this down for future referenceOnce complete, customer will receive 2 sConfirmation of orderActivation instructions – may take up to 72 hours for customers transferring a number
57 All details on how to activate phone will be provided Flash WirelessAll details on how to activate phone will be providedActivation instructions for all phones available under Tools and Resources tab on Flash Wireless Online Store
58 Flash WirelessImportant RemindersMost phones activate by Wi-Fi or a code, so customer should keep both phones with them at all times in the event the number ports while in a Wi-Fi area. In this case, the original phone would no longer work.
59 Flash WirelessNuggetsGather information from potential customers through the customer survey form or by asking …What network do you have?What are you currently paying?How many phones on plan?Do you have unlimited Data?Are you in a contract with current provider/how many months are left?
60 Flash WirelessNuggetsMove ETF copy to previous ETF slides – about breaking contractsEven with ETF fees, we can save customers money over a few months which often offsets the ETFs3 accounts with up to 5 phones on each account per household address
61 Nuggets Don’t forget… Strive for Five for IBOs & customers Flash WirelessNuggetsDon’t forget…Strive for Five for IBOs & customersIf you have Flash wireless service and acquire 5 additional customers in addition to yourself (even in own home) your service can be freeSavings of up to $804 a year just on your own phone
62 Become a Flashaholic! Nuggets Flash WirelessNuggetsFlash wireless is an ACN Core service which means you will receive points and residuals for life of customerBecome a Flashaholic!
63 Set up weekly or monthly Customer Training with your team Go get 60+ Points of Flash Wireless to master service & build Billing RevenueSend customers Thank You Cards from the Contact Center this weekend!Use testimonials at your weekly BOMs