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How to learn about services? Go through the order process Click on the support tab in your direct store front Go to Products tab in back end office and.

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Presentation on theme: "How to learn about services? Go through the order process Click on the support tab in your direct store front Go to Products tab in back end office and."— Presentation transcript:

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2 How to learn about services? Go through the order process Click on the support tab in your direct store front Go to Products tab in back end office and read key facts Take product training

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4 How to research XOOM

5 Call 1800 PGE 5000 to get bill info Put previous address if they have lived there less than 2 years Care discount still applies Don’t get customers with balanced savings plan Only sign up for variable plan Explain $2.99 charge and that bill will divide XOOM Energy = $42.43 $42.43 – $39.94 = $2.49 Saved $2.49

6 ATA Rebate How to use the ATA with a fax machine split port 1 Fax settings (disable ECM, 9600 speed) Turn off voic Or order dedicated fax line ($9.99) Name must match Credit Card Use cell number for contact number when transferring number Digital Phone Service

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9 Option 1 – Dry Loop Internet 1.Order Dry loop Internet and get it working in your house 2.Then order ATA adapter and transfer number

10 Digital Phone Service Option 2 – Order Comcast 1.Order Comcast Internet and get it working in your house 2.Then order ATA adapter and transfer number

11 Comcast Call after order is complete Order $29.99 plan for “New Comcast Customers” Ask for wireless router during installation ATT Click “Show all offers” Call after order is complete Internet

12 TV Dish Network Can’t change order in any way for 120 days Can only be ordered by calling DIRECTV Must complete rebate before installation

13 Steps for DIRECTV REBATE 1.Go to Directv.com and create account 2.Click on Redeem Rebate 3.Send verification 4.Go to your and click Confirm 5.Select Rebate and click Submit

14 TV Dish Network Can’t change order in any way for 120 days Can only be ordered by calling DIRECTV Must complete rebate before installation How to get Directv to pay for cancelation

15 How to get Cancelation 1.Must have had DIRECTV before 2.Cancel and pay cancelation 3.Order DIRECTV 4.Complete DIRECTV Rebate 5.Complete form from rebate page

16 Flash vs Other Companies Verizon $89/mo - unlimited calling and text + $30/mo - 2gb data $129.00/mo x 24 month contract = $3096 Sprint $99/mo - unlimited calling and text + $10/mo - unlimited data package $109.00/mo x 24 month contract = $2616 Flash $59/mo - unlimited calling, text and data + $10/mo - if you get 4g service $69.00/mo x 24 month contract = $1656

17 Flash vs Other Companies Flash vs Verizon $3096(verizon) - $1656 (flash) = $1440 Flash vs Sprint $2616(sprint) - $1656 (flash) = $960 Most expensive Flash phone = $599

18 Random Tips Call 611 or check metro text for account number You can apply employee discounts to wireless and TV accounts How to boost cell phone signal in your house How to renew promotional price How to help customer make money on wireless extension

19 Steps for keeping phone 1.Upgrade their account and pick out the nicest free ACN Phone 2.Call cell phone Company to switch service from ACN Phone to their original phone 3.Sell ACN phone on eBay for $250+

20 Random Tips Call 611 or check metro text for account number You can apply employee discounts to wireless and TV accounts How to renew promotional price How to help customer make money on wireless extension How to get an iPhone on ACN service

21 Steps for getting iPhone 1.Go buy iPhone without contract 2.Order nicest free ACN Phone 3.Call cell phone Company to switch service from ACN Phone to iPhone 4.Sell ACN phone on eBay for $250+

22 1.Need to have 5 points 2.Must have at least 3 services 3.At least 2 preferred services

23 Internet (1 pt) Wireless Extension (1pt) Add a Line (1 pts) Wireless Upgrade (1 pts) Mobile World (1 pts) Dish Family Plans (1 pt) Computer Support (1 pts) Preferred Services Energy (1 pt) Flash Wireless acct. (4 pts) Digital Phone Service (4 pts) Local & Long Distance (4 pts) Digital Talk (4 pts) Wireless acct/Aircard. (1 pt) Television (2 pts) Home Security (2-3 pts) Non Preferred

24 1.Energy 2.Digital Phone service points = preferred = services = 5 2 2

25 1.Business Assistant 2.Digital Phone Service 3.TV points = preferred = services = 8 2 3

26 1.3 ATA Adapters 2.Internet 3.Business Assistant points = services = preferred =

27 1.Aircard 2.Flash Cell Phone 3.Business Assistant points = services = preferred = 7 3 1

28 1.Aircard 2.Flash Cell Phone 3.Business Assistant 4.Digital Phone Service 5.TV points = services = preferred =

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