Presentation on theme: "Flash Wireless Customer Training"— Presentation transcript:
1 Flash Wireless Customer Training ONE TEAM, ONE DREAMTHE DREAMTEAM
2 Flash Wireless1st StepBecome your own customer, no matter what PERIOD……only if you want success quickly.Recommend a second phone for Carry, Demo, and Display on different network.This is one of your best recruiting tools.Yes that means break your contract if you have to.
3 Flash Wireless Key Points Have phones on hand If possible 80% better chance of getting customerBe in a Wi-Fi area, most phones activate over Wi-Fi. ( Starbucks, House, etc.)Customer needs to have account # from previous provider and 4 digit pin code to transfer number. Tell them a head of time to have ready makes ordering faster.
4 Flash Wireless Key Points Get familiar where to find MEID numbers of phones, instructions will tell you but this helps if you know where to find.Most Android devices are underneath battery ( Droids, HTC, Samsung Galaxy, etc.)Apple products like IPhone are under settings in phone
5 Flash Wireless Key Points Make sure phone is chargedHave Flash Customer service number handy in case you need helpCustomer must have an address. If they don’t, get one for them for free thru Gmail etc..
6 Flash Wireless Key Points Get familiar with plans on both networksFlash (s) is Sprint, Flash is Verizon.Best resource to learn fast is FAQ’s on Flash online store. This is under tools and resources tab. This is a must read if you want to get excellent at this service.
7 Flash Wireless Key Points Most people like to be able to Boyd –(bring your own device) you can check which phones are compatible with flash wireless by selecting transfer device on online store to see if phone works.Suggest that you get familiar with which phones work on both networks. Details are found by clicking on transfer device and lists possible phones.
8 Flash Wireless Key Points Flash wireless - Verizon devices support 3G, a little bit more limited on devices right now but will grow in the future.Flash wireless (s) Sprint has 3G, 4G, and 4G LTE Device support. Has a much more desirable phones like (iPhone 5, note 2, Galaxy 2,3,and 4’s etc.)
9 Flash Wireless Key Points Both networks usually don’t support the brand spankin new phones that release in first year. But no big deal because most people do not want to spend $800 on a new phone or get into contract for 2 years with $450 Early termination fees.Keep it simple most people like $100 to $200 dollar phones in good shape.
10 Flash Wireless Key Points If they want insurance on phone, there are many companies online that offer insurance for phones. Let them figure that out on there own.Flash wireless (s) does offer contract phones with 2 year agreements at reduced costs, but will require credit checks and terms.
11 Flash Wireless Key Points Remember best advantage of Flash wireless is No contracts, no credit checks, month by month billing, no early termination fees, unlimited data plans, its easy, and the pricing plans are amazingAlso best part , we get paid on the life of the customer forever as long as they are paying there bill $$$$$$$$$$!!
12 Flash Wireless Key Points Both networks offer equipment online with no contact, but must pay for up front on checkout and only can be done if getting a new service.Both networks you can bring your number with you from your previous carrier or get a new number if you choose.
13 Flash Wireless Key Points Flash wireless (s) offers international plans. Flash Verizon does not. There is a solution for this with the ACN Companion App but will train on that later.Flash Verizon offers a mobile hotspot that can be added to smartphones that carry this capability, provides Wi-Fi to other devices. (Functions like an air card or a Mifi)
14 Flash Wireless Verizon Key PointsFlash wireless which is Verizon, offers Unlimited $32 voice only, $35 Voice and Text, $67 Voice, Text, and DataBig advantage and selling point is unlimited data, most people share and always run out and go over. Most providers charge $10 a GB for ever GB over. Average people use 3 – 5 GB a month.
15 Flash Wireless (s) Sprint Key PointsFlash wireless (s) which is Sprint, offers Unlimited $32 voice only, $35 Voice and Text, $47 Voice, Text, and Data.If you have a smartphone on either network you do not have to have the unlimited plan or data plan. Big advantage over other providers because its cheap on the 32 and 35 plan and can use a smartphone with Wi-Fi capability.
16 Flash Wireless Key Points Remember pricing plans include tax. Huge advantage over other providers. Can count on a fixed bill and no fine print.Flex wallet billing is attached to every account when customers sign up. At sign up Flash gives customers a free $10 credit and is used for services like directory assistance, international roaming and rates, etc.
17 Flash Wireless Key Points Flex wallet is awesome because it provides Flash wireless a way to have all the same benefits as the other providers if you use those features. Read about benefits in FAQ’s.All billing is done thru credit card, debit card, or customers can use a prepaid card.
18 Flash Wireless Key Points Customers accounts are managed online and they can log into flashwireless.com to update info and manage account.Remember you can upgrade and change devices at any time, go to your flashwireless account and select switch device. Put in new Esn / Meid number. Very easy, Takes about 3 to 5 minutes.
19 Flash Wireless (Sign up Process) 2nd StepDetermine which provider customer wants.Go to your online store and click on shop now for that provider. (Remember Flash is Verizon, Flash (s) is Sprint.If you are bringing your own device BYOD then click on transfer device for that provider
20 Flash Wireless (Sign up Process) 2nd StepIf BYOD the system will ask you for the MEID number, there is also handful of phones like iPhone 5, Samsung Galaxy 4, etc., that also ask you for the icc id number which is located in same area.Once device is checked and approved you will go to next page and pick plan.
21 Flash Wireless (Sign up Process) 2nd StepAfter you pick plan next page you can add international plan if it is Flash (s) network.This Page is also where Flash wireless adds a one time activation fee of $29.99.Next page you can check number transfer or acquire a new number that is assigned. If transfer put in number to validate.
22 Flash Wireless (Sign up Process) 2nd StepAfter order summary page, on the next page if you transferred your number this is where you will need the previous account number and 4 digit pin code from previous provider. If this is not correct, order will be placed but number will not port until this is fixed.If it needs fixed they will get telling them to call in, meanwhile existing phone will still work. So all good.
23 Flash Wireless (Sign up Process) 2nd StepNext page is Billing and Shipping information.Also this is where you enter your and also create password for online login to your account.Last page is payment information and a box to agree to terms and conditions which Customer Must Do Themselves. (Important)
24 Flash Wireless3rd StepIf everything is good the system will give you a confirmation code. Write this down for future reference if needed.Customer will then receive 2 s.First one is receipt for order placed.Second one will be for activation instructions.
25 Flash Wireless3rd StepThe 2nd can take up to 72 hours to receive for activation instructions. Most of the time it comes within a few hours or right away.All details on how to activate phone will be provided.Under Tools and Resources tab on Flash wireless online store you can print instructions for all phones at any time.
26 Flash Wireless3rd Step*Specifically with Flash (s) Sprint network phones, since most phones activate by Wi-Fi, have customer keep both phones with them at all times because sometimes the number ports if they are in a Wi-Fi area and there working phone will shut off.Most Flash phones Verizon activate with a code only.
27 Flash Wireless Nuggets Gather information from potential customers thru the customer survey form or by asking them.What network do they have?, What do they pay?, How many phones on plan?, Do they have unlimited Data?, Are they in contract with current provider or how many months are left?
28 Flash Wireless Nuggets Even if they are in a contract, a lot of times even with their ETF fees we can save them a lot of money over a few months which can offset by switching to Flash wireless. Customer has 6 months to pay off ETF fees from previous company.You can have 3 accounts with up to 5 phones on each account per household address.
29 Flash Wireless Nuggets Don’t forget Strive for Five. If you have Flash wireless service and acquire 5 customers including customers that can be in your own home, your service is up to free each month. Right there could be a savings of $720 a year just on your own phone.Also look for monthly promotions for Flash wireless. ( $50 free Gift Card )
30 Flash Wireless Nuggets Flash wireless is an ACN Core service which means you will make more money residually on these customers and for the life of the customer.Become a Flashaholic, There is only potentially 5.5 billion customers potentially available