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ACN / TELUS Wireless ACN / TELUS Wireless Your Canadian Wireless Headquarters.

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Presentation on theme: "ACN / TELUS Wireless ACN / TELUS Wireless Your Canadian Wireless Headquarters."— Presentation transcript:

1 ACN / TELUS Wireless ACN / TELUS Wireless Your Canadian Wireless Headquarters

2 Why Choose TELUS? Latest Greatest Devices - find the phone that's right for you, including an iPhone! Great Network - TELUS has Canada's fastest coast-to-coast 4G LTE network Clear and Simple Pricing - no activation or monthly fees or activation fees, anytime upgrades available Best of the Internet - access to the apps and services you love the most

3 Canada’s Fastest Coast-to-coast Network 4G LTE speeds in more places in Canada Covers 95% of Canadian population Surf, download files and tether at lightning- fast speeds Roam internationally in over 200 countries TELUS 4G Network

4 Target Customers Current post-paid TELUS customers, regardless of their originating dealer For Wireless Service Any Canadian customer who may be interested in the latest devices and best plans offered on contract And NOW for Renewals & Upgrades …

5 Devices iPhones The Latest and Greatest Smartphones Mobile Phones

6 High Speed Internet On-The-Go Access the Internet wherever there is coverage on the TELUS 4G LTE Network Simply plug the Key into your laptop Mobile Internet Keys

7 Wi-Fi hotspots and Hubs Perfect for travelers, Commuters, and Small Business Owners Mobile Internet- Smart Hubs and Wi-Fi hot spots

8 Unlimited Texting Unlimited nationwide family calling Unlimited Nights and Weeknds, starting at 6pm Caller ID Voice Mail Call Waiting Conference Calling Voice Plans TELUS Voice Plans Include:

9 Personal Instant Messenger Web Mobile Applications Data Flex Add-ons keep your bill in check & avoid overage fees Data Flex automatically adjusts your usage each month Data Add-ons

10 Promotional Plans

11 How To Order ONLINE ONLY at Your ACN DIRECT ONLINE STORE

12 How To Order ACN TELUS Webstore Check out the latest devices from TELUS

13 How To Order Choose Device

14 How To Order Choose Device

15 How To Order New Activation vs Renewal

16 How To Order Choose Your Plan

17 How To Order Choose Any Add Ons Data Add Ons Additional Calling Features Additional Anytime Minutes Extended Nights Favorite Numbers Long Distance Text Messaging

18 How To Order Choose Your Accessories

19 Transferring Phone Numbers You will be asked to provide your current carrier’s Wireless Number & Account Number Contact ACN TELUS Monday – Friday 9am to 5pm (EST) After you receive your device, to complete activation process, you must:

20 Only Canadian credit cards with associated billing address Only one order per credit card for a 24 hr period Account name must match the name on the credit card used for payment Print confirmation page Checkout

21 If TELUS Mobility cannot verify the identity of the customer placing the order, you will receive notice your customer's identity hasn't been verified You then will need to retrieve the IBO Verification Form from your IBO Back Office for your customer to fill out The form will then need to be returned to ACN Telus Customer Service by you, as the ACN IBO ID Verification Process

22 Order Confirmation and Shipping Confirmation s s to Customer Important that Customer provides their correct address!

23 Order Status / Activation questions / Deposit questions Call: Mon. – Fri 9am – 5pm EST Assistance to activate my new phone Contact ACN Telus Order Activation line at Assistance regarding my new phone Contact Telus Client Care at Assistance regarding my wireless phone bill Contact Telus Client Care at Who to Call

24 Renewals & Upgrades Any ex isting TELUS post-paid customer, regardless of the originating dealer Must sign up for a new 2-3 year contract You are not upgrading for a second time during the first six months of your contract You are credit qualified You are not on the Credit Limit Program You are up to date with payments to your account Check your contract start and end date by logging into your TELUS Mobility online account Be sure to return to the ACN TELUS Web Store to complete your order Eligibility Requirements:

25 Qualified renewal customers will: Pick their new phone/device (Note: you must choose new device when renewing) Pick their plan After order, device is shipped within 4-6 days Customer must call into ACN TELUS Customer Service to activate the device* * they will not lose service Renewals

26 Customers can replace or upgrade their TELUS mobile device at a discounted price, plus upgrade fee, at any time during their contract Upgrades

27 Upgrade options determined by when you signed or renewed your contract Upgrades QUEBECNON-QUEBEC After June 29, 2010After November 21, 2010 Before June 29, 2010Before November 21, 2010 Customer can review current billing statement to determine their device balance

28 TELUS Confidential28 Non-Quebec Customers who signed up after November 21, 2010 FULL PRICEWHAT YOU PAIDWHAT YOU SAVED MONTHLY CREDIT AMOUNT Motorola Milestone price: $ Motorola Milestone 3 yr. price: $ Discount on a 3 yr. contract $ $400/36 months = $11.11 per month If you have nine months on your current contract, then your Device Balance fee would be $100.00

29 TELUS Confidential29 Non-Quebec Customers who signed up before November 21, 2010

30 TELUS Confidential30 Quebec residents who signed up after June 29, 2010 FULL PRICEWHAT YOU PAIDWHAT YOU SAVED MONTHLY CREDIT AMOUNT Motorola Milestone price: $ Motorola Milestone 3 yr. price: $ Discount on a 3 yr. contract $ $400/36 months = $11.11 per month If you have nine months on your current contract, then your Device Balance fee would be $100.00

31 TELUS Confidential31 Quebec residents who signed up before June 29, 2010

32 An will be sent to the customer with the device upgrade fee and they are asked to respond if they agree. If there is no response after 7 days… A call will be placed to the customer from TELUS Activation team letting them know the Early Device Upgrade fee Customer will not be charged the “upgrade” fee until they speak with Customer Service and give their approval to proceed * Order will not proceed until upgrade fee is approved by the customer and order is voided if no response is received 7 days after initial call. After order, device is shipped within 3-5 days Customer must call into Customer Service to activate the device - they will not lose service Upgrade Check Point

33 Ordering – Renewals/Upgrades

34 You cannot add a device upgrade to a cart that already contains a new activation When ordering a new device or renewing/upgrading you must pick a device plan that is compatible with your new chosen device. Please be aware, that if your plan is not compatible with the phone ($50.00 Spend commitment, CDMA to HSPA, etc) you will be notified to change your plan to an applicable plan Key Reminders

35 If I am renewing my contract or upgrading my device, can I keep my current rate plan? If I am renewing my contract or upgrading my device, can I keep my current features? What is the refund policy? Does 30-day Money Back Guarantee apply? What is the warranty? FAQs

36 LATEST NEWS BANNER for Product and IBO News PRODUCT TAB and TRAINING TAB IBO Back Office

37 Product Specific IBO Tools Product Launch Announcements Future Webinars

38 ACN / TELUS Wireless ACN / TELUS Wireless Your Canadian Wireless Headquarters


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