2. The Reason for all the Hats “The problem solving process” 1. Problem Finding 4.Action 3. Solution Finding 2.Idea Finding

3. Roger von Oech – author/consultant (“A Kick in the Seat of the Pants” Harper & Row - 1986 Problem Finding Idea Finding Solution Finding Action the Idea

4. Roger von Oech – 4 Roles with respect to our ideas Explorer-Problem Finding Artist-Idea Finding Judge-Solution Finding Warrior-Action the Idea

5. von Oech-4 roles von Oech-4 roles : The Explorer: –Seeking new territories and looking at possible opportunities : The Artist: –Creating new innovative ideas in response to an opportunity

6. von Oech-4 roles von Oech-4 roles : The Judge: –Evaluate the ideas generated to see if any are worthy of pursuit and implementation : The Warrior: –Fight for the idea, overcome obstacles and barriers and serve as a “champion” for the idea

7. The Explorer (Von Oech) Searches for Information Strategies: –Takes the road less travelled –Look at the big picture –Pay attention to detail –Look in outside fields, disciplines and industries.

8. The Explorer (Von Oech) Strategies cont’d: Write down ideas Behaviours - Scavenger hunt –Microscope or telescope –Market research –Try a new skill –Wilderness camping

9. The Artist (Von Oech) Turns resources into new ideas Strategies: –Imagine –Combine ideas –Break down barriers –Parody – Silly –Outrageous –Incubate

10. The Artist (Von Oech) Behaviours: Cooking gourmet dinners Dancing at midnight under full moon Write a poem or make up a joke Design a costume Wonder WHY? Or WHAT IF?

11. The Judge (Von Oech) Evaluate the merits of an idea Strategies: Objective, unbiased Positive or negative Chances for success Consequences of failure Timing Verdict

12. The Judge (Von Oech) Behaviours: Comparison Shopping Grade and essay Make an investment Vote Referee

13. The Warrior (Von Oech) Carries the idea into action Strategies: Written plan Get going Follow through Be ready to be knocked down Savour your victories Learn from defeats

14. The Warrior (Von Oech) Behaviours: Make a sales call Competitive sports Start a company Negotiate a contract Support a cause

15. Problem Solving & von Oech 1. Problem Finding 4. Action 3. Solution Finding 2. Idea Finding

16. Problem Solving & von Oech Problem Finding Action Solution Finding Idea Finding The Explorer The Artist The Judge The Warrior