1. REGIONAL GOVERNANCE MEETINGS Spring 2014

2. Agenda 1.Welcome/Introductions 2.Board Chair 3.GSHPA’s 7th Annual Meeting, May 3, 2014 a) Agenda b) Board Development Committee Slate of Nominees to the Board Slate of National Delegate Nominees c) Volunteer Recognitions Luncheon 6.CEO Report 7.Strategic Planning

3. Board Chair Report

4. Board Committees & Task Groups Board Committees: Audit Board Development Executive Finance Fund Development Property Strategic Planning Task Groups: – Annual Meeting – Planned Giving – Background Clearances

5. Critical Paths 1.Membership 2.Financial Viability 3.Strategic Planning

6. 7 th Annual Meeting

7. Annual Meeting, May 3, 2014 9:00 a.m. – Registration 10:00 a.m. – Annual Meeting Call to Order & Opening Flag Ceremony.......................................Carolyn Warman; Girl Scout Troop Greeting from Girl Scouts of the USA..............................................Anna Maria Chávez, CEO, GSUSA CEO Report..................................................................................................Jane Ransom, CEO, GSHPA Gold Awardee..................................................................................................................To be decided Financial Report....................................................................................Dolly Lalvani, Board Treasurer Quorum Report.......................................................................................Laura Muia, Board Secretary Presentation of the Slate & Elections....................Veronica Longenecker, Board Development Chair Board Chair Report................................................................................Carolyn Warman, Board Chair Adjournment & Closing Flag Ceremony.........................................Carolyn Warman, Girl Scout Troop

8. Elections

9. Current Board of Directors by Region Bonnie BurkeNorth Karen SniderSouth Central Billie IngrahamNorth Dolly LalvaniSouth Central Thom KlingerNorth Marion AlexanderSouth Central Laura MuiaNortheast Janice BlackSouth Central Melinda GhilardiNortheast Lisa WatsonSouth Central Alexis WilkinsonNortheast Sherri ButtonWest Deborah WorthamNortheast Carolyn WarmanSouth Antonio Hernandez Jr.South Betsy KeeferSouth Veronica LongeneckerSouth Joan MummertSouth Benetta RapierSouth

10. Current Board Development Committee by Region Bonnie BurkeNorth Melinda GhilardiNortheast Elizabeth Dellinger South Veronica Longenecker Benetta Rapier Lori Alderman South Central Beth Flaherty Linda Hicks Barbara SherlockWest

11. Slate of Board Members At-Large At-Large Board Members, First 3-Year Term ending 2017 Joanne BankosPresident of Collens Wagner Agency, Inc. (Insurance agency)South Karen BestFormer GSHPA Board MemberSouth Central Peggy Chown, JDAttorneySouth Jacqueline Esposito University Archivist & Head of Records Management Programs — Penn State UniversityWest Richard Frerichs Retired — Currently serves on Millersville University’s Council of Trustees and the Board of Directors of Penn Manor School DistrictSouth Rogette Harris, MPA, MBAResearch & Policy — PA House of RepresentativesSouth Central Kathy McCorkle Former Executive Director of the Historical Society of Dauphin CountySouth Central Robbie Soltz, Ph.D.BiologistNorth At-Large Board Members, Second 3-Year Term ending 2017 Bonnie BurkeCommunity VolunteerNorth Betsy KeeferCommunity Volunteer, Lifetime Member of Girl ScoutsSouth Veronica LongeneckerAssistant Vice President-Information Technologies - Millersville UniversitySouth

12. Board Development Committee Slate Board Development Committee Members, Second 2-Year Term ending 2016 Elizabeth FlahertyAttorneySouth Linda Hicks Served the Commonwealth of PA for over 25 years in various leadership positionsSouth Central Barbara Sherlock Senior Planning and Improvement Associate — Penn State UniversityWest

13. National Delegates Slate P ROPOSED N ATIONAL D ELEGATES & A LTERNATE D ELEGATES 2014-2017 DelegatesAlternate Delegates Carolyn Warman – BoardKathy Rudisill – Volunteer Veronica Longenecker – BoardSarah Frick – Girl Jane Ransom – Staff Ann Hughes – Staff Suzanne Moore – Staff Kathy Leight – Volunteer Kim Schon – Volunteer Stacey Joy – Volunteer Marla Steele – Volunteer Conni Yoder – Volunteer Ally Neville – Girl Alexandria West – Girl Laura Steele – Girl Aislinn Galvin – Girl

14. Volunteer Recognitions Luncheon The Volunteer Recognition Awards Luncheon will begin at 12:00 noon at the Sheraton Hotel across the street. A separate registration is required to attend the luncheon.

15. CEO Report

16. Membership Tracking with national numbers which are 3.5% down from last year I Can’t Wait campaign Focus younger girl recruitment and Daisy #s going up. Strategies to retain Juniors have positive effect Child protection legislation may increase volunteer background check burden Girl Scout Teams to launch in all regions

17. Finance 100 th anniversary campaign funds used for: Expansion of Membership Staff Camp Development Expanding Camp Programs Outreach and Financial Aid for Disadvantaged Girls Signature Programs (e.g., Healthy Promise, Forever Green) Pension liability problem Clean audit Cookie/Fundraising challenges Troop/Group Cash Handling: Conclusions

18. Strategic Planning GSUSA strategic planning in progress Work Groups in progress: – Membership Imperative – Volunteers’ New Normal – Quality Product – Investment Imperative

19. Strategic Planning

20. SWOT Analysis of Programs Parents and volunteers asked about Strengths, Weaknesses, Opportunities and Threats (SWOT) of these programs: Troops Outdoors Cookie (Product Sales) Council-wide (Gold Award, Program Aid, Signature Programs) Girl Scout Teams Outreach

21. Strengths Girl benefits: Leadership Cooperation Self-Confidence Friendship Safe Values Volunteer leaders Opportunities Recruit quality volunteers Volunteer sharing, networking More and better volunteer training and support Involve older girls with younger girls Weaknesses Communication: Late, incomplete Insufficient volunteer training Lack of support for volunteers Confusing, boring curriculum Paperwork, Red Tape Too much fundraising Threats Competition from other activities Lack of volunteers Busy parents Girl Scouts not visible in community Strengths Girl benefits: Same as above Field trips Community Service Diverse activities Great leaders Opportunities Involve families Recruit quality volunteers Require volunteers to lead field trips and outdoor activities Weaknesses Leaders: Weak Disorganized Poor communication Boring meetings Lack of parent involvement Inconsistent program Too much fundraising Threats Competition from other activities No troop/girl benefit from cookie price increase Girls get bored Not enough oversight of individual troops Volunteers Parents TROOPS SWOT ANALYSIS

22. Strengths Girl benefits Unique opportunity Self-confidence Fun Exercise Learning Nice camps Well planned Variety Trained personnel Opportunities Add more programs Different age levels Different locations Jr Journey weekend Build membership Community publicity Weaknesses Communication Last minute info Not enough info Too expensive Threats Too expensive High cost of camp maintenance Outdoor programs unknown by public Strengths Girl benefits Unique opportunity Self-confidence Fun Exercise Learning Nice camps Opportunities Better communication with parents Publicize in community Weaknesses Volunteers Not interested Not promoting it Too expensive Camp too far away Threats Too expensive Camp too far away Competition from other activities/camps Not enough flush toilets! Volunteers Parents OUTDOOR SWOT ANALYSIS

23. Strengths Girl benefits Financial literacy Self-confidence Raises money Girls, Troops, Council Great brand Well planned Opportunities Give more profits to girls, troops More emphasis on financial literacy Put resources toward local cookie rallies Weaknesses Fall product timing Too complicated Too much fundraising Cost of cookies Girls/troops don’t make enough $ Threats Competition from knock off cookies Rising prices Not enough oversight of volunteers Strengths Girl benefits Financial literacy Self-confidence Raises money Girls, Troops, Council Great brand Opportunities Give more profit to girls, troops Extend cookie sale Get rid of fall product More emphasis on financial literacy Reduce cookie costs Do one sale a year really well Weaknesses Fall product timing Too complicated Too much fundraising Cost of cookies Girls/troops don’t make enough $ Threats Fall competition Schools Boy Scouts Cost of cookies Parent/volunteer burn-out Knock off cookies Volunteers Parents COOKIE/PRODUCT SALES SWOT ANALYSIS

24. Reflection In light of this information what priorities emerge that cut across all areas? What are the kinds of things that come out as strengths? What do volunteers and parents agree on or not?

25. Ground Rules We are not rehashing the past We are not solving individual problems right now We are thinking about how we can impact the whole system We are sharing priorities and insights