1. - Becoming aware of One’s Career- The Japan Institute for Labour Policy and Training Labour College Jun Kayano Senior Researcher Department of Career Guidance Studies

2.  From a Career Concept development point of view, the conscientization of career counselling process is important to effectively perform a career counselling session by becoming aware of a continuous cycle of construction, deconstruction, and reconstruction of Career Story (Kayano et. al., 2009).

3.  We have created software called CareeTalk. This software takes the formatted transcript, separates the transcript into utterances, and provides statistical analysis based on the frequency of the Expressional Methods.  We will demonstrate how CareeTalk works, and provide how the transcript analysis can be used to help the counsellor.

5.  An Utterance is defined as a string of words that express a certain organized meaning. In addition, the following are considered “utterances”; (i) An interrupted utterance (ii) A pause in conversation (iii)A quasi-utterance

6.  Transcripts must be formatted in a certain manner so that utterances can be classified, and we use Careetalk to generate statistical data. There are 10 rules to formatting.

8. Is there an expression which indicates affection and desire? Is there an expression which indicates the reason and the cause of them ＳＴＡＲＴ Matter （Ｍ） Reasoning （Ｒ） Sentiment （Ｓ） ＹＥＳ ＮＯ ＹＥＳ ＮＯ Keyword of Sentiment Utterance i.Expression of feeling. ii.Expression of the body sensation. iii.Expression of desiring like “ I want / desire ~”. Keyword of Reasoning Utterance i.Explanation about the reason and the cause of affection and desire using “ because”, “therefore”, “accordingly” etc. Subject

9.  The Japan Institute for Labour Policy and Training developed a training program called “Case Study Program” to improve career counselling at Hello Work (Kayano, 2008).This program began from the fiscal year 2005. It has been implemented 7 times and 307 counsellors have participated in it as of March 2009.

10. Figure 4-1-1 Number of Utterances

11. Figure 4-1-2 Number of Interruptions Number of Utterances

12. Figure 4-1-3 Number of Pauses

13. Figure 4-1-6 Proportion of Past Utterance （％）

14. Figure 4-1-4 Proportion of Inner Utterance （％）

15. Figure 4-1-5 Proportion of Sentiment + Reasoning Utterance （％）

17. Figure 4-1-7 Proportion of Question Utterance （％）

18. Figure 4-1-8 Proportion of Open-ended, Why, and Closed Question Utterance （％）

19. Figure 4-1-9 Proportion of Repeated Utterance （％）

20.  Usability of the system  Increasing the number of example cases  Automating classification of utterances

21. Career Counselling Types Theoretical Background Job Placement Type The career counsellor takes a neutral position between the job seeker and the employer and introduces an appropriate job offer to the job seeker from an objective perspective. Trait and Factor Theory (Parsons, F., 1909;Williamson,E.G., 1964) Active Listening Type The career counsellor takes the job seeker’s position and tries to understand the job seeker empathetically. The career counsellor supports the job seeker so that the job seeker can take the initiative in finding a job. Vocational Development Theory (Super, D.E, 1953) Catalytic Agent Type The career counsellor acts as intermediary between the job seeker and the employer and provides support so that the two parties can constructively talk with each other. Constructivist Approach (Savickas,M.L.,1993; Peavy,V.,1996; Cochran,L.,1997)

23. Is there an expression which indicates past time relative to now ＳＴＡＲＴ Future （Ｆ） Now （Ｎ） Past （Ｐ） ＮＯ ＹＥＳ ＮＯ ＹＥＳ Is there an expression which indicates future time relative to now ? Key Word of Past Utterance (i)Expression of past time like “yesterday”, “last week”,”10 days ago”, etc. (ii)Expression of past event by using ｐａｓｔ ｔｅｎｓｅ and ｐｅｒｆｅｃｔ ｔｅｎｓ ｅ, Key Word of Future Utterance (i)Expression of future time like “tomorrow”, “from now” and “over the long run” etc. Tense

24. Is there an expression which indicates speaker’s thinking, understanding, feeling, desiring? Is there an expression which indicates general topics, such as employment, job placements? ＳＴＡＲＴ Inner （Ｉ） General （Ｇ） Outer （Ｏ） ＹＥＳ ＮＯ ＹＥＳ ＮＯ Keyword of Inner Utterance i.Expression using verbs like “ I think ~”, “ I understand ~”, “ I believe ~”, “ I feel ~” etc. ii.Expression using nouns like “ My opinion / ideas / comprehension / thought / impression / wish is ~”. iii.Expression of feelings like “I’m happy / sad.”. iv.Expression of body sensations like “I’m excited / pounding heart”. v.Expression of desires like “ I want / desire ~”. Keyword of General Utterance i.General information about employment conditions of generation / trade / region / types of jobs / job description / employment practice / work environment. II.General legislation and institution about employment. iii. National service and structure of public job placement. Viewpoint