1. STUDENT ADMINISTRATIVE SERVICES SECTION/BILLINGS (SASSY BILL) Training

2. CUSTOMER SERVICE STUDENT ADMINISTRATIVE SERVICE SECTION/BILLINGS, PRIDES OURSELVES IN BEING A CUSTOMER SERVICE HUB FOR STUDENTS AND OTHER STAKEHOLDERS. MR. LINCOLN GORDON EXAMS FACULTY OFFICE STUDENT’S RECORDS HALLS OF RESIDENCE

3. OUR ROLE OUR ROLE : Responsible for:  Billing Students  Ensuring billing information is correct  Ensuring computer based systems are efficient and effective  Providing accurate accounts information to our students, stakeholders and management.  Ensuring that payments that are made at all external locations are loaded to the students accounts. (Paymaster, Bill Express, NCB etc.)  Billing & Collecting from external stakeholders

4. STUDENT PROCESSES (CONT’D) The following processes are also performed by the section:  Processing of student refunds  Tuition Letters (at a cost of $100)  Statement of accounts (at a cost of $100)  Scholarships (credit a student’s account etc)  Installment Arrangements  Reconciliation of Student Accounts

5. SYSTEM IMPROVEMENTS To enhance the service that we offer, we have put in place an active email system to facilitate any queries our students might have. customer.services@uwimona.edu.jm These queries are investigated and responded to by Our customer services officer. Other improvements: Bursary Online Student System (BOSS)

9. INSTALLMENT PLAN All miscellaneous fees MUST be paid All Residence fees MUST be paid (for semester 1) 25% of tuition charged The plan is done on the balance on tuition The plan application can be accessed on BOSS Proposed date for the start of the plan is AUGUST 2, 2014

10. STUDENT CHARGES There are three main ways students are charged and they are as follows: Tuition – This is based on the number of courses/credits a student is registered for. Miscellaneous – Health, Dental, Guild, Hall attachment/service, Sports Residence fees – This charge is dependent on the hall the student choose to live on Other charges are now applied to students account (eg. Lab manual, a status letter etc)

12. IMPORTANT TO NOTE FOR ACADEMIC YEAR 2014/2015 TUITION COST FOR STUDENTS IN MERGED FACULTIES FULL TIME - $259,901.00 PART TIME- $8,663 PER CREDIT 26 CREDITS FOR SCIENCE AND TECHNOLOGY ($225,238.00) *DEADLINE FOR PAYMENT: SEPTEMBER 1, 2014* MISCELLANEOUS FEES- $14,748.00 COMMUTING STUDENTS - $21,748.00 RESIDENTS *ALL MISC FEES WILL BE CHARGED IN ONE SEMESTER* ID COST- $500.00

13. HALL NAMESYEARSEM 1SEM 2 Traditional Halls - Single Rooms $191,330 $106,134 $85,196 Traditional Halls –Double Rooms $161,650 $89,670 $71,980 Chancellor Hall (Block X) $253,870 $140,826 $113,044 ABC - Single $201,930 $112,014 $89,916 A.Z. Preston Hall – Single Rooms $207,760 $115,248 $92,512 A.Z. Preston Hall –Double Rooms $175,165 $97,167 $77,998 Rex Nettleford Hall - Single $226,840 $125,832 $101,008 Elsa Leo-Rhynie Hall - Single $233,200 $129,360 $103,840 Elsa Leo-Rhynie Hall - Double $198,220 $109,956 $88,264 Residence in Hall (full-time students only)

14. PAYMENT AGENCIES Students’ Loan Bureau Five application process statuses (A – E) Status “E” final stage Does not pay Miscellaneous Fees Student account credited before actual cash received Lending agencies MUST pay over cheque to the UWI Letter stating loan process will not be accepted Scholarships Letter from the donor (some donors) Actual payment *Its is your responsibility to ensure payment is made to your student account

15. LOCATIONS TO MAKE PAYMENTS TO UWI These may be paid at various locations: Bill express Paymaster NCB UWI (Mona) & Community Co-op. Credit Union Ltd Online using a credit card Bursary Cashier

16. GO AHEAD AND ASK THE QUESTIONS YOU MAY HAVE GO AHEAD AND ASK THE QUESTIONS YOU MAY HAVE