1.  CHAPTER 7  Configuring Cisco Unified CME Voice Productivity Features

2. Configuring a Voice Network Directory: Create a name to appear on the screen to indicate line using the Router(config-ephone-dn)#label command Create a name to appear in the phone directory using the Router(config-ephone-dn)#name command Router(config)#ephone-dn 20 Router(config-ephone-dn)#name Joshua Bellman Router(config-ephone-dn)#label Joshua Bellman Router(config-ephone-dn)#ephone-dn 21 Router(config-ephone-dn)#name Ruth Hopper Router(config-ephone-dn)#label Ruth Hopper Router(config-ephone-dn)#ephone-dn 24 Router(config-ephone-dn)#name Samuel Oldham Router(config-ephone-dn)#label Samuel Oldham Router(config-ephone-dn)#end

6. Configuring a Voice Network Directory: Configuring buttons to ephone-dn’s Configuring the order of names in directory Router(config)#ephone 1 Router(config-ephone)#button 1:21 2:22 Router(config-ephone)#ephone 2 Router(config-ephone)#button 1:22 2:23 Router(config-ephone)#ephone 3 Router(config-ephone)#button 1:23 2:21 Router(config-ephone)#telephony-service Router(config-telephony)#directory last-name-first Router(config-telephony)#directory entry 1 1599 name Corporate Fax Router(config-telephony)#reset all Router(config-telephony)#end

13. Configuring Call Forwarding: Forward all calls Forward if busy Forward max-length Forward night-service Forward no answer  Forward all calls on either line if it is a dual-line ephone-dn regardless of phone status  Forward calls only if line is in use. Call waiting will still function if it is a dual-line ephone-dn  Allow only a maximum number of digits when forwarding a call (extension length). Stops call transfer from outside to inside to outside

14. Configuring Call Forwarding continued:  Forward all calls to a night service attendant Router(config-ephone-dn)#call-forward night-service 98251000  Forward calls after a set time (number of rings) to another extension (use “timeout” command) Router(config-ephone-dn)#call-forward noan 1502 timeout 25  Forward all calls if busy Router(config-ephone-dn)#call-forward busy 1502  Note: “1502” may be an answering machine or another extension.

16. Configuring Call Forwarding continued:  Router(config-telephony)#call-forward pattern [sequence]  This command allows you to enter a pattern for numbers that will support the H.450.3 call forwarding standard.  The use of H.450.3 will stop the condition of “hairpinning”  Router(config-telephony)#call-forward pattern 15.. Tells the CME that all numbers of four digits that starts with 15 to support H.450.3

21. Configuring Call Transfer: Full-consult: H.450.2 / SIP call transfers using a second line if available, fallback is Full-blind if unavailable Local-consult: Works as Full-consult but is Cisco proprietary Full-blind: Forward without consult using H.450.2 or SIP Can be configured globally or locally Configure transfer pattern to limit call forwarding Router(config)#telephony-service Router(config-telephony)#transfer-system full-consult Router(config-telephony)#ephone-dn 2 dual-line Router(config-ephone-dn)#transfer-mode full Router(config-ephone-dn)#telephony-service Router(config-telephony)#transfer-pattern 5… Router(config-telephony)#transfer-pattern 9………..

28. Configuring Call Park (On-Hold): Can use any unused ephone-dn slots Can be set to use specific ephone-dn slots Router(config)#ephone-dn 50 Router(config-ephone-dn)#number 3000 Router(config-ephone-dn)#name Maintenance Router(config-ephone-dn)#park-slot Router(config-ephone-dn)#ephone-dn 51 Router(config-ephone-dn)#number 3001 Router(config-ephone-dn)#name Engineering Router(config-ephone-dn)#park-slot timeout 60 limit 10 recall

32. Configuring Call Park (On-Hold): Options for the park-slot option:  reserved-for: can be reserved for the directory number entered  timeout: number of seconds CME waits before notification that a call is still parked  limit: limits the number of timeout intervals after which the call is disconnected  notify: notifies a different dn in addition to the originating dn that the call is parked when the timeout period is reached  only: used with the notify command to specify that only the specified dn will be notified and not the originator when the timeout is reached  recall: causes the call to return to the original phone that parked the call after the timeout period has expired  transfer: causes the call to transfer to a specific dn after the timeout period has expired  alternate: allows the call to be transferred to an alternate dn should the first be in use  retry: sets the amount of times CME should cycle through the timeout period attempting to transfer the call

33. Configuring Call Park (On-Hold): To answer a parked call:  Dial directly into the parked slot  Press the PickUp softkey and dial the park number  From the parking phone press the PickUp softkey and press the * to recall the parked call

37. Configuring Call Pickup: When staff is limited (nights, weekends, holidays) one phone may pickup calls for multiple extensions Router(config)#ephone-dn 1 dual-line Router(config-ephone-dn)#pickup-group 5509 Router(config-ephone-dn)#ephone-dn 2 dual-line Router(config-ephone-dn)#pickup-group 5509 Router(config-ephone-dn)#ephone-dn 3 dual-line Router(config-ephone-dn)#pickup-group 5509 Router(config-ephone-dn)#ephone-dn 4 dual-line Router(config-ephone-dn)#pickup-group 5510 Router(config-ephone-dn)#ephone-dn 5 dual-line Router(config-ephone-dn)#pickup-group 5510 Router(config-ephone-dn)#ephone-dn 6 dual-line Router(config-ephone-dn)#pickup-group 5510

41. Configuring Intercom: Can broadcast out to many phones in the group using the speakerphone (example: “Mr. Clark you have a call on 6000.”) Can be configured for a speed-dial number using a character that cannot be dialed (A100) or a dial able extension (7777). Router(config)#ephone-dn 80 dual-line Router(config-ephone-dn)#number A100 Router(config-ephone-dn)#intercom A101 label “Manager” Router(config-ephone-dn)#ephone-dn 81 dual-line Router(config-ephone-dn)#number A101 Router(config-ephone-dn)#intercom A100 label “Assistant” Router(config-ephone-dn)#ephone 1 Router(config-ephone)#button 2:80 Router(config-ephone)#reset Router(config-ephone)#ephone 2 Router(config-ephone)#button 2:81 Router(config-ephone)#reset

42. Configuring Intercom continued: Options:  barge-in: Places any existing call on hold and proceeds to use intercom function  no-auto-answer: Causes the phone to ring rather then auto- answer on speakerphone  no-mute: Causes the intercom to answer with un-muted speakerphone rather then muted

45. Configuring Paging: Can group together phones in a paging group or multiple groups Uses speakerphone to broadcast message Router(config)#ephone-dn 80 Router(config-ephone-dn)#number 5555 Router(config-ephone-dn)#paging Router(config-ephone-dn)#ephone-dn 81 Router(config-ephone-dn)#number 5556 Router(config-ephone-dn)#paging Router(config-ephone-dn)#ephone 1 Router(config-ephone)#paging-dn 80 Router(config-ephone)#ephone 2 Router(config-ephone)#paging-dn 80 Router(config-ephone)#ephone 3 Router(config-ephone)#paging-dn 81 Router(config-ephone)#ephone 4 Router(config-ephone)#paging-dn 81 Router(config-ephone)#ephone-dn 82 Router(config-ephone-dn)#number 5557 Router(config-ephone-dn)#paging-group 80,81

46. Configuring Paging continued: Dial 5555 for group 80 Dial 5556 for group 81 Dial 5557 for both groups

51. Configuring After-Hours Call Blocking: Can block by day, date or time Can block by pattern (only local calls after normal business hours) Can be configured with an override PIN (Personal Identification Number) if working after normal business hours Router(config)#telephony-service Router(config-telephony)#after-hours day mon 17:00 8:00 Router(config-telephony)#after-hours day tue 17:00 8:00 Router(config-telephony)#after-hours day wed 17:00 8:00 Router(config-telephony)#after-hours day thu 17:00 8:00 Router(config-telephony)#after-hours day fri 17:00 00:00 Router(config-telephony)#after-hours day sat 00:00 00:00 Router(config-telephony)#after-hours day sun 00:00 00:00 Router(config-telephony)#after-hours date dec 25 00:00 00:00 Router(config-telephony)#after-hours day jan 1 00:00 00:00 Router(config-telephony)#after-hours block pattern 1 91………. Router(config-telephony)#after-hours block pattern 2 9011T Router(config-telephony)#after-hours block pattern 3 91900……. 7-24

52. Configuring After-Hours Exemption: Can be exempt from all but 7-24 block Can be exempted by PIN (Personal Identification Number) Configurable amount of time for exemption Default timeout for login is 60 minutes Router(config)#ephone 1 Router(config-ephone)#after-hours exempt Router(config-ephone)#ephone 2 Router(config-ephone)#pin 1234 Router(config-ephone)#ephone 3 Router(config-ephone)#pin 4321 Router(config-ephone)#telephony-service Router(config-telephony)#login timeout 120 clear 23:00 Router(config-telephony)#reset all

57. Configuring CDRs and Call Accounting: Configure buffer (from router memory) Configure time CDR’s (Call Detail Records) are kept in minutes Configure maximum number of records (CDR’s) kept Router(config)#logging buffered 512000 Router(config)#dial-control-mib retain-timer 10080 Router(config)#dial-control-mib max-size 700 Router(config)#show logging Set to 512K bytes of memory Set to 10080 minutes (seven days) of records Set to a maximum of 700 call records

59. Configuring CDRs and Call Accounting Syslog: Send all CDR’s to a syslog server Can use a syslog server such as Kiwi Router(config)#gw-accounting syslog Router(config)#logging 222.2.2.2

61. Configuring CDRs and Call Accounting Codes: Codes can be configured and entered from the phone to streamline accounting.

62. Configuring Music on Hold (MoH): Can be recorded media Royalties are necessary! File format must be 8KHZ, 8-bit mono u-Law into a WAV or AU format Router(config)#telephony-service Router(config-telephony)#moh MusicOnHold.wav Router(config-telephony)#multicast moh 239.1.1.55 port 2222 Router(config-telephony)#tftp-server flash:MusicOnHold.wav Router(config-telephony)#ephone 1 Router(config-ephone)#multicast-moh

66. Single Number Reach: Forward your calls to your cell Forward your calls to your home One number will reach you!

70. Enabling the CME GUI: GUI (Graphical User Interface) is placed in router flash memory Holds all files necessary to access CME user interface Must have necessary permissions (Date, Time, dn ephones) Must have a path to destination Use the command Router#dir flash:gui to view contents of the sub- directory Must have a http path Router(config)#ip http server Router(config)#ip http secure-server Router(config)#username cisco privilage 15 secret cisco Router(config)#ip http authentication local Router(config)#ip http path flash:/gui Router(config)#line vty 0 4 Router(config-line)#login local Router(config-line)#transport input telnet ssh Router(config-line)#telephony-service Router(config-telephony)#web admin system name cisco secret 0 cisco Router(config-telephony)#dn-webedit Router(config-telephony)#time-webedit

74. End of Chapter 7