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1 © 2008 Avaya Inc. All rights reserved. Avaya IP Office 4.2 Enhancements New Product Introduction Team 4.2 NPI.

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Presentation on theme: "1 © 2008 Avaya Inc. All rights reserved. Avaya IP Office 4.2 Enhancements New Product Introduction Team 4.2 NPI."— Presentation transcript:

1 1 © 2008 Avaya Inc. All rights reserved. Avaya IP Office 4.2 Enhancements New Product Introduction Team 4.2 NPI

2 2 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 Enhancements Avaya OneX Mobile Voic Pro UMS and Web Client Enhancements IP 1600 Telephone Embedded Voic to

3 3 © 2008 Avaya Inc. All rights reserved. IP Office OneX Mobile Mobile Call control

4 4 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Features, Programming and Setup –Supported OS –Supported Phones –Features –IP Office Programming –Phone Setup –Tips and Tricks

5 5 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Supported OS –Windows Mobile 5 (WM5 – Patch Build from E.I.) –Windows Mobile 6 (WM6) –Symbian (Single Mode Only) Firmware is dependant on phone type. WM 5 - issues integrating FNE into IP Office. The Patch release for trial is available from the E.I. department for Beta Trial, fixing WM 5 One X Client integration and IP Office 4.2 core integration.

6 6 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Features –A Feature Name Extension (FNE) is a number you can dial that allows you to access an Avaya IP Office feature from your cell phone. –All FNEs MUST be associated to a DID/DDI that comes in over a IP500 Universal PRI/ E1 card.

7 7 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 FNE Settings –Required settings FNE Translation for IPO and Required Entry DataSettings.INI file (to be Administered) and copied to WM 6 One-X client Required Entry FillLOCATION_NAME = TestNPI; Required Entry FillDID_PREFIX = 219; Required Entry FillINTERNATIONAL_DIRECT_DIAL_PREFIX = 011; NATIONAL_DIRECT_DIAL_PREFIX = 1; Required Entry FillHOME_COUNTRY_DIAL_CODE = +1; Optional Entry Fill ARS_CODE = ;  Required Entry FillEXTENSION_LENGTH = 5; Required Entry FillNATIONAL_NUMBER_LENGTH = 10; Required Entry FillUSERS_EMERGENCY_NUMBERS = 999,911; SETTINGS_PIN = ;  Note that the Extension Length should be equal to the maximum shortcode length E.g – Extension_Length = 7; if maximum shortcode is *5 123N #

8 8 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 FNE Settings –settings.ini file This is the number you receive when you get a DID call. If you receive 5 digits then you will put the first 3 here. If you receive 10 then you will put the first 8 ALL entries MUST be in front of the semi-colon.

9 9 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office FNE 00 - System (IPO) Dial ToneIDLE APPEARANCE SELECT = ; FNE 01 - Steal CallACTIVE_APPEARANCE_SELECT = ; FNE 02 - Auto Call BackAUTO_CALL_BACK_TOGGLE = ; Not Supported on IPO - FNE 03DISABLE_AUTO_CALL_BACK_TOGGLE = ; FNE 04 - Forward All CallsCALL_FORWARDING_ALL_ACTIVATION = ; FNE 05 - Forward Busy and No Answer CallsCALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION = ; FNE 06 - Call Forward DisableCALL_FORWARDING_DISABLE = ; FNE 12 - Withheld CLI (To External Calls off IPO)CALLING_PARTY_NUMBER_BLOCK = ; FNE 13 - Enable CLI (To External Calls off IPO)CALLING_PARTY_NUMBER_UNBLOCK = ; FNE 07 - Park CallCALL_PARK = ; FNE 10 - Directed Call Pick UpCALL_PICKUP_DIRECTED = ; Not Supported on IPO – FNE 11CALL_PICKUP_GROUP = ; WM6 FNE List

10 10 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 FNE List FNE 09 - Pick Up GroupCALL_PICKUP_GROUP_EXTENDED = ; FNE 08 - Call UnParkCALL_UNPARK = ; FNE 14 - Conference AddCONFERENCE_ON_ANSWER = ; FNE 15 - Drop CallDROP_LAST_ADDED_PARTY = ; FNE 16 - Private Call (cannot be intruded or recorded)EXCLUSION = ; FNE 17 - Held Appearance SelectHELD_APPEARANCE_SELECT = ; FNE 18 - Same as FNE 00 - Dial Tone Appearance (a=)IDLE_APPEARANCE_SELECT = ; FNE 20 - Disable TwinningOFF_PBX_DISABLE = ; FNE 19 - Enable TwinningOFF_PBX_ENABLE = ; Not Supported on IPO – FNE 21LAST_NUMBER_DIALLED = ;

11 11 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 FNE List Not Supported on IPO – FNE 22MALICIOUS_CALL_TRACE = ; Not Supported on IPO – FNE 23PRIORITY_CALL = ; FNE 24 - DND OnSEND_ALL_CALLS_ENABLE = ; FNE 25 - DND OffSEND_ALL_CALLS_DISABLE = ; FNE 26 - Blind TransferTRANSFER_ON_HANGUP = ; FNE 27 - Transfer to Voic TRANSFER_TO_COVERAGE = ; FNE 29 - Call Voic DirectSPEECH_ACCESS_NUMBER = ; Not Supported on IPO – FNE 30SINGLE_DDI = ; FNE 31 - Star Star ServiceNOT REQUIRED TO BE IMPLEMENTED ON IPO

12 12 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 settings.ini file –Putting it together

13 13 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian FNE Settings –settings.1xme file –All non-FNE fields are mandatory except the SETTINGS_PIN field.

14 14 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian FNE Settings The full DID must be entered into this field ALL entries MUST be in front of the semi-colon.

15 15 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian settings.1xme file –Putting it together

16 16 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office FNE 00 - System (IPO) Dial ToneIDLE APPEARANCE SELECT = ; FNE 01 - Steal CallACTIVE_APPEARANCE_SELECT = ; FNE 02 - Auto Call BackAUTO_CALL_BACK_TOGGLE = ; Not Supported on IPO - FNE 03DISABLE_AUTO_CALL_BACK_TOGGLE = ; FNE 04 - Forward All CallsCALL_FORWARDING_ALL_ACTIVATION = ; FNE 05 - Forward Busy and No Answer CallsCALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION = ; FNE 06 - Call Forward DisableCALL_FORWARDING_DISABLE = ; FNE 12 - Withheld CLI (To External Calls off IPO)CALLING_PARTY_NUMBER_BLOCK = ; FNE 13 - Enable CLI (To External Calls off IPO)CALLING_PARTY_NUMBER_UNBLOCK = ; FNE 07 - Park CallCALL_PARK = ; FNE 10 - Directed Call Pick UpCALL_PICKUP_DIRECTED = ; Not Supported on IPO – FNE 11CALL_PICKUP_GROUP = ; Symbian FNE List

17 17 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian FNE List FNE 09 - Pick Up GroupCALL_PICKUP_GROUP_EXTENDED = ; FNE 08 - Call UnParkCALL_UNPARK = ; FNE 14 - Conference AddCONFERENCE_ON_ANSWER = ; FNE 15 - Drop CallDROP_LAST_ADDED_PARTY = ; FNE 16 - Private Call (cannot be intruded or recorded)EXCLUSION = ; FNE 17 - Held Appearance SelectHELD_APPEARANCE_SELECT = ; FNE 18 - Same as FNE 00 - Dial Tone Appearance (a=)IDLE_APPEARANCE_SELECT = ; FNE 20 - Disable TwinningOFF_PBX_DISABLE = ; FNE 19 - Enable TwinningOFF_PBX_ENABLE = ; Not Supported on IPO – FNE 21LAST_NUMBER_DIALLED = ;

18 18 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian FNE List Not Supported on IPO – FNE 22MALICIOUS_CALL_TRACE = ; Not Supported on IPO – FNE 23PRIORITY_CALL = ; FNE 24 - DND OnSEND_ALL_CALLS_ENABLE = ; FNE 25 - DND OffSEND_ALL_CALLS_DISABLE = ; FNE 26 - Blind TransferTRANSFER_ON_HANGUP = ; FNE 27 - Transfer to Voic TRANSFER_TO_COVERAGE = ; FNE 29 - Call Voic DirectSPEECH_ACCESS_NUMBER = ; Not Supported on IPO – FNE 30SINGLE_DDI = ;

19 19 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office IP Office Programming –Requirements 4.2 Core Mobility Licensing Mobile twinning number assigned as Cell phone number for the user Available DID/DDI numbers (Equal to the number of features you wish to implement)

20 20 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office IP Office Programming –Setting up your Incoming Call routes. –Each DID/DDI must go to a Short Code. In this case I used 777 as a primer to the Short Code

21 21 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office IP Office Programming –The destination Short codes match up to the FNE feature set.

22 22 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office IP Office Programming –Mobile Features- must be checked. –Twinned Mobile number- must be filled in. –Can have one-X Mobile client- must be checked

23 23 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 – one-X Client Installation – download the One-X software to the WM 6 Cell Phone – Copy the Settings.ini file using the necessary admin tools

24 24 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 – one-X Client Installation – Copy the Settings.ini file using the necessary admin tools to the correct folder as instructed from the installation procedures

25 25 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 – one-X Client Installation – from the cell phone, select Avaya One-X and from Menu, Settings, Options, Admin > Install configuration file – navigate to the “settings.ini” file and load into the Cell phone

26 26 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 – one-X Client Installation – Selecting the “Manage Configuration File” will allow the settings.ini file to be cross checked to ensure it has loaded correctly

27 27 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian – one-X Client Installation –Install the Nokia PC Suite that comes with your phone. –Connect your Phone. –Click on the Install Applications button.

28 28 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian – one-X Client Installation –Choose the correct file and location to install the application. –Follow the instructions/ prompts on the phone.

29 29 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian – one-X Client Installation –Return to the PC Suite and choose the File manager to move the modified settings file to the phone. –Open the one-X client and press Menu > Settings > Download Config File > Menu > Select File. –Then find the settings file to enable.

30 30 © 2008 Avaya Inc. All rights reserved. 4.2 Voic Pro UMS and Web Client Enhancements

31 31 © 2008 Avaya Inc. All rights reserved. NOTE - IP Office 4.2 UMS license stops the IMS integration The UMS License will stop all previous voic pro “IMS” integration. IMS and UMS cannot work together.

32 32 © 2008 Avaya Inc. All rights reserved. IP Office Core programming IP Office Programming Enter the new UMS license for 4.2 operation of UMS and Web Client on the IP Office license. Double Click on the License to enter the UMS Users The UMS and Web Services work when the User “Voic ” details are checked on.

33 33 © 2008 Avaya Inc. All rights reserved. IP Office Core programming IP Office Programming The Voic Code is utilised for the UMS IMAP Client integration (Outlook Integration) when setting up the IMAP Client configuration. It is also used for the Web Client integration when logging in via the browser. The 4.2 Voic UMS and Web client integration both require the UMS Web Services to be checked ON.

34 34 © 2008 Avaya Inc. All rights reserved. IP Office Core programming 4.2 Voic Pro Installation Wizard The IMAP server is laid down during installation and requires no check box selection. The Web services associated with 4.2 Voic Pro requires the “Web Voic ” option checked in the installation wizard. 4.2 voic installs a Microsoft Access Database supporting the web client interface

35 35 © 2008 Avaya Inc. All rights reserved. Voic Pro IMAP Client Set Up Example of Outlook Client configuration Example instructions as to how the Outlook Client will connect to the IMAP server. The Outlook Client provides the capability for the desktop application to connect to an IMAP Server (Voic Pro 4.2) The option can be configured from the Outlook Toolbar under ‘Tools’, ‘Options’, ‘Mail Setup’, ‘ Accounts’.

36 36 © 2008 Avaya Inc. All rights reserved. Voic Pro IMAP Client Set Up When adding the IMAP Server to Outlook, check ‘add a new account’ option and select next. On the Server Type page check the IMAP option and select next

37 37 © 2008 Avaya Inc. All rights reserved. Voic Pro IMAP Client Set Up The Internet Settings screen which requires the IMAP server information to be entered. Voic Pro fully qualified domain name Domain name and address Exchange Server fully qualified domain name IP Office User Name and Voic Code

38 38 © 2008 Avaya Inc. All rights reserved. Voic Pro IMAP Client Set Up Selecting Next to move on to the next screen presents you with a successful connection.

39 39 © 2008 Avaya Inc. All rights reserved. IP Office Voic Pro UMS – Operating on Outlook New messages will be populated in the new Inbox created for the IMAP Client as programmed above. Messages are synchronised and will remove the telephone message waiting light when opened. New Messages will be presented with a closed envelope. Priority Messages will be presented with a leading exclamation mark. Read Messages will be presented with an open envelope.

40 40 © 2008 Avaya Inc. All rights reserved. IP Office VM Pro Enhancements The URL is server name”/voic 4.2 Web Client require the User to login with their User name and voic password Click on “Login” to enter Web client 4.2 Voic Pro Browser Web Client

41 41 © 2008 Avaya Inc. All rights reserved. IP Office VM Pro Enhancements 4.2 Voic Pro Browser Web Client Log out / sign out button New voice messages have sealed Envelope Icon Change password option Click on the Loudspeaker to Listen

42 42 © 2008 Avaya Inc. All rights reserved. IP Office VM Pro Enhancements 4.2 Voic Pro Browser Web Client Messages can be played via the Handset or Media Player Media Player will display the slide incrementing whilst playing the message Saved Messages will be marked with the disk Icon. Saved messages can still be deleted when marking the message with the Delete option

43 43 © 2008 Avaya Inc. All rights reserved. IP Office VM Pro Enhancements 4.2 Voic Pro Browser Web Client Messages can be forwarded to other users on the SCN

44 44 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 IP 1600 Telephone

45 45 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core IP 1603 IP 1608 IP 1616 When initially taking the IP 1600 telephone out of the box, the phone will need to run through a process of upgrades and downloads to establish operation with the associated IP Office This Process can take up to 6 minutes. This can be quite disconcerting and could lead to an engineer “pulling the plug” on the phone, assuming that it does not work. This slide show instructs on the set up requirements when using the IP Office as a DHCP server to associate IP addresses and load necessary firmware to the phone. Please take note of the following. This should avoid any confusion when installing IP 1600 series telephones to the network. The IP 1600 handset, similar to other Avaya IP handsets within the company portfolio can be statically programmed if required to associate static IP address, mask etc.

46 46 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core IP Office Programming The IP 1600 telephones are the first IP Office handset that uses HTTP and not TFTP to load operation software. The IP Office platform acts as a HTTP to TFTP protocol converter. When associating the IP 1600 range to the IP Office using DHCP, the “Number Of DHCP IP Addresses is greyed out. This is due to the associated addresses being available from the non-contiguous IP range available to program in the “Advanced” tab

47 47 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core When selecting the “Advanced” tab there are 8 non contiguous pools available to program. The pool range is associated to the Avaya IP Phones only. When selecting this option, the DHCP server is greyed out as seen on the previous slide. IP 4600 series, 5600 series and 1600 series telephones are supported using this new 4.2 feature.

48 48 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core The IP 1600 telephones are the first IP Office handset that uses HTTP and not TFTP to load operation software. The IP Office platform acts as a HTTP to TFTP protocol converter. The TFTP Server address must be the server running the IP Office Manager or other dedicated TFTP servers where the necessary IP 1600 files are loaded. The HTTP Server IP Address must be the address of the IP Office as programmed in LAN 1.

49 49 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core The required IP 1600 series handset files loaded with Manager

50 50 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core IP Office SysMon Set Up Setting the SysMon settings will show the activity of file transfer when plugging in the IP 1600 telephone.

51 51 © 2008 Avaya Inc. All rights reserved mS Interface Tx: v=LAN1 LAN Ethernet Header info - dst=00073b93a17b src=00e007026f78 len=566 IP Header info - Dst= Src= vl=0x45 tos=0x00 len=552 id=0xe886 ttl=99 flg=0x00 off=0x0000 pcol=6(TCP) sum=0xf3af TCP Header info - DstPort=33692 SrcPort=80(World Wide Web-HTTP) Seq= Ack= Code=0x18 (PSH ACK ) Offset=80 Window=4369 Sum=0xa054 Urgent= f d 0a to 32 ASCII..## e characters c 65 6e 61 6d d e Filename must en e 20 2e 78 6d 6c 0d 0a d in.xml..## SE d 5f 4c 41 4e T SYSTEM_LANGUAG d 6c 73 5f b 5f 45 6e 67 6c E Mls_Spark_Engl e 78 6d 6c 0d 0a d 0a ish.xml..##..## e c 6c c 61 6e Installed Langua d 0a ges..## Specif c 61 6e ies the language 00a c f e 73 files to be ins 00b c 6c f 64 6f 77 6e 6c 6f talled/downloade 00c0 64 0d 0a f d..## to the p 00d0 68 6f 6e 65 2e c 65 6e 61 6d hone. Filenames 00e0 20 6d c 6c c may be full URL 00f0 2c c d 0a , relative..## e 61 6d 65 2c 20 6f pathname, or fi c 65 6e 61 6d 65 2e f lename. (0 to ASCII charact c 20 0d 0a e 63 6c ers,..## incl e f 6d 6d e uding commas). F c 65 6e 61 6d d e ilenames must en e 20 2e 78 6d 6c 2e 0d 0a d in.xml...## S c 41 4e d 6c 73 ET LANGUAGES Mls f b 5f d 61 6e 2e 78 6d _Spark_German.xm c 2c 4d 6c 73 5f b 5f l,Mls_Spark_Pari 01a e e e 78 6d 6c 2c 4d sianFrench.xml,M 01b0 6c 73 5f b 5f 4c e 41 6d ls_Spark_LatinAm 01c e e e 78 6d ericanSpanish.xm 01d0 6c 0d 0a d 0a c 6c l..##..## Call P 01e0 72 6f f 6e f 75 rogress Tone Cou 01f0 6e ntry Dst -IP Pool Address associated to IP 1600 telephoneSrc - IP address of the IP Office “Router” as programmed in “Advanced” Start Time

52 52 © 2008 Avaya Inc. All rights reserved. When the IP 1600 handset first starts its loading process the file transfers can be observed. The display shows the following during the loading process in order 16xx upgrade 46xx upgrade 46xxsettings.txt 1603b1030vs.bin (Note 1603/1608/1616 depending on phone type) DO NOT UNPLUG – UPDATING Telephone RESTARTS Boot ha1603d071217vs.bin (Note 1603/1608/1616 depending on phone type) 16xx upgrade 46xx upgrade 46xx settings.txt Save to Flash Telephone RESTARTS Boot ha1603d071217vs.bin (Note 1603/1608/1616 depending on phone type 16xx upgrade 46xx settings.txt Enter Number IP Office IP 1600 Handset Association to Core

53 53 © 2008 Avaya Inc. All rights reserved mS Interface Rx: v=LAN1 LAN Ethernet Header info - dst=00e007026f78 src=00073b93a17b len=324 IP Header info - Dst= Src= vl=0x45 tos=0x88 len=310 id=0x00a1 ttl=64 flg=0x00 off=0x0000 pcol=17(UDP) sum=0xfef4 UDP Header info - DstPort=1719(H.323Ras) SrcPort=49301 Len=290 Sum=0xf a a J....`.H f b c b b b a fc 0b `.H b8 86 a c 5b 55 db 1e 02 df df 6d L[U.....mR 0050 ac b3 aa bf cb e c4 2e e2 a6 f0 ca G> d 01 b3 6f fe 9e 20 9c 0e 1a cf 23 fa f4 b8 eb =..o......# e8 74 fd bb 6a f5 56 c8 10 9e t.By.j.V...Pa e a3 2c ec bd 0b c4 63 ca d2 1c ^.,.AQ...c...BX 0090 e5 0d b8 2f fa fe 39 7a a4 f5..F..f./..9z.h.. 00a0 ef df 8e 7f 49 2f 68 3c 6f c3 a5 f6 a7 bd a I/h..). 00c & 00d c 03 ba f e f yo..~ e b 0a fc 0b `.H f b 0e fc 0b `.H fc 0b 01 0a H.`.H a b c mS H323Evt: Recv GRQ from 8740b mS H323Evt: e_H225_AliasAddress_dialedDigits alias mS H323Evt: found number mS H323Evt: GRQ --- Auto-create extn for mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 8553 Adding mS PRN: CallSystem::CreateH323Extn CfgExtn "8553" not found, create a new one Note the time stamp to associate the user number to the IP 1600 handset ms start time (from previous slide) ms end time (associating number) = 56885ms = approximately 6 minutes file transfer and loading time IP Office IP 1600 Handset Association to Core

54 54 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core 25 February :36:01 : Validating configuration February :36:01 : Ready 25 February :38:00 : Recieved TFTP request for 16xxupgrade.txt.http from February :38:00 : Sent 13% of 16xxupgrade.txt.http 25 February :38:00 : Sent 26% of 16xxupgrade.txt.http 25 February :38:00 : Sent 40% of 16xxupgrade.txt.http 25 February :38:00 : Sent 53% of 16xxupgrade.txt.http 25 February :38:00 : Sent 67% of 16xxupgrade.txt.http 25 February :38:00 : Sent 80% of 16xxupgrade.txt.http 25 February :38:00 : Sent 93% of 16xxupgrade.txt.http 25 February :38:00 : Sent 100% of 16xxupgrade.txt.http 25 February :38:04 : Recieved TFTP request for 46xxsettings.txt.http from February :38:04 : Sent 5% of 46xxsettings.txt.http 25 February :38:04 : Sent 10% of 46xxsettings.txt.http 25 February :38:04 : Sent 15% of 46xxsettings.txt.http 25 February :38:04 : Sent 20% of 46xxsettings.txt.http 25 February :38:05 : Sent 25% of 46xxsettings.txt.http 25 February :38:05 : Sent 30% of 46xxsettings.txt.http 25 February :38:05 : Sent 35% of 46xxsettings.txt.http 25 February :38:05 : Sent 40% of 46xxsettings.txt.http 25 February :38:05 : Sent 45% of 46xxsettings.txt.http 25 February :38:05 : Sent 50% of 46xxsettings.txt.http 25 February :38:05 : Sent 55% of 46xxsettings.txt.http 25 February :38:05 : Sent 60% of 46xxsettings.txt.http 25 February :38:05 : Sent 65% of 46xxsettings.txt.http 25 February :38:05 : Sent 70% of 46xxsettings.txt.http 25 February :38:05 : Sent 75% of 46xxsettings.txt.http 25 February :38:05 : Sent 80% of 46xxsettings.txt.http 25 February :38:05 : Sent 85% of 46xxsettings.txt.http 25 February :38:05 : Sent 90% of 46xxsettings.txt.http 25 February :38:05 : Sent 95% of 46xxsettings.txt.http 25 February :38:05 : Sent 100% of 46xxsettings.txt.http TFTP Log IP 1600 Firmware Download

55 55 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core 25 February :38:25 : Recieved TFTP request for hb1616b1030vs.bin.http from February :38:26 : Sent 5% of hb1616b1030vs.bin.http 25 February :38:27 : Sent 10% of hb1616b1030vs.bin.http 25 February :38:28 : Sent 15% of hb1616b1030vs.bin.http 25 February :38:29 : Sent 20% of hb1616b1030vs.bin.http 25 February :38:30 : Sent 25% of hb1616b1030vs.bin.http 25 February :38:31 : Sent 30% of hb1616b1030vs.bin.http 25 February :38:32 : Sent 35% of hb1616b1030vs.bin.http 25 February :38:33 : Sent 40% of hb1616b1030vs.bin.http 25 February :38:34 : Sent 45% of hb1616b1030vs.bin.http 25 February :38:35 : Sent 50% of hb1616b1030vs.bin.http 25 February :38:36 : Sent 55% of hb1616b1030vs.bin.http 25 February :38:37 : Sent 60% of hb1616b1030vs.bin.http 25 February :38:38 : Sent 65% of hb1616b1030vs.bin.http 25 February :38:39 : Sent 70% of hb1616b1030vs.bin.http 25 February :38:40 : Sent 75% of hb1616b1030vs.bin.http 25 February :38:41 : Sent 80% of hb1616b1030vs.bin.http 25 February :38:42 : Sent 85% of hb1616b1030vs.bin.http 25 February :38:43 : Sent 90% of hb1616b1030vs.bin.http 25 February :38:44 : Sent 95% of hb1616b1030vs.bin.http 25 February :38:45 : Sent 100% of hb1616b1030vs.bin.http 25 February :40:29 : Recieved TFTP request for 16xxupgrade.txt.http from February :40:29 : Sent 13% of 16xxupgrade.txt.http 25 February :40:29 : Sent 26% of 16xxupgrade.txt.http 25 February :40:29 : Sent 40% of 16xxupgrade.txt.http 25 February :40:29 : Sent 53% of 16xxupgrade.txt.http 25 February :40:29 : Sent 67% of 16xxupgrade.txt.http 25 February :40:29 : Sent 80% of 16xxupgrade.txt.http 25 February :40:29 : Sent 93% of 16xxupgrade.txt.http 25 February :40:29 : Sent 100% of 16xxupgrade.txt.http TFTP Log IP 1600 Firmware Download

56 56 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core 25 February :40:33 : Recieved TFTP request for 46xxsettings.txt.http from February :40:33 : Sent 5% of 46xxsettings.txt.http 25 February :40:33 : Sent 10% of 46xxsettings.txt.http 25 February :40:33 : Sent 15% of 46xxsettings.txt.http 25 February :40:33 : Sent 20% of 46xxsettings.txt.http 25 February :40:33 : Sent 25% of 46xxsettings.txt.http 25 February :40:33 : Sent 30% of 46xxsettings.txt.http 25 February :40:33 : Sent 35% of 46xxsettings.txt.http 25 February :40:33 : Sent 40% of 46xxsettings.txt.http 25 February :40:33 : Sent 45% of 46xxsettings.txt.http 25 February :40:33 : Sent 50% of 46xxsettings.txt.http 25 February :40:33 : Sent 55% of 46xxsettings.txt.http 25 February :40:33 : Sent 60% of 46xxsettings.txt.http 25 February :40:33 : Sent 65% of 46xxsettings.txt.http 25 February :40:33 : Sent 70% of 46xxsettings.txt.http 25 February :40:33 : Sent 75% of 46xxsettings.txt.http 25 February :40:34 : Sent 80% of 46xxsettings.txt.http 25 February :40:34 : Sent 85% of 46xxsettings.txt.http 25 February :40:34 : Sent 90% of 46xxsettings.txt.http 25 February :40:34 : Sent 95% of 46xxsettings.txt.http 25 February :40:34 : Sent 100% of 46xxsettings.txt.http TFTP Log IP 1600 Firmware Download

57 57 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core 25 February :40:53 : Recieved TFTP request for ha1616d071217vs.bin.http from February :40:54 : Sent 5% of ha1616d071217vs.bin.http 25 February :40:55 : Sent 10% of ha1616d071217vs.bin.http 25 February :40:57 : Sent 15% of ha1616d071217vs.bin.http 25 February :40:58 : Sent 20% of ha1616d071217vs.bin.http 25 February :40:59 : Sent 25% of ha1616d071217vs.bin.http 25 February :41:00 : Sent 30% of ha1616d071217vs.bin.http 25 February :41:01 : Sent 35% of ha1616d071217vs.bin.http 25 February :41:02 : Sent 40% of ha1616d071217vs.bin.http 25 February :41:03 : Sent 45% of ha1616d071217vs.bin.http 25 February :41:04 : Sent 50% of ha1616d071217vs.bin.http 25 February :41:05 : Sent 55% of ha1616d071217vs.bin.http 25 February :41:06 : Sent 60% of ha1616d071217vs.bin.http 25 February :41:07 : Sent 65% of ha1616d071217vs.bin.http 25 February :41:08 : Sent 70% of ha1616d071217vs.bin.http 25 February :41:09 : Sent 75% of ha1616d071217vs.bin.http 25 February :41:10 : Sent 80% of ha1616d071217vs.bin.http 25 February :41:11 : Sent 85% of ha1616d071217vs.bin.http 25 February :41:13 : Sent 90% of ha1616d071217vs.bin.http 25 February :41:14 : Sent 95% of ha1616d071217vs.bin.http 25 February :41:15 : Sent 100% of ha1616d071217vs.bin.http 25 February :43:00 : Recieved TFTP request for 16xxupgrade.txt.http from February :43:00 : Sent 13% of 16xxupgrade.txt.http 25 February :43:00 : Sent 26% of 16xxupgrade.txt.http 25 February :43:00 : Sent 40% of 16xxupgrade.txt.http 25 February :43:00 : Sent 53% of 16xxupgrade.txt.http 25 February :43:00 : Sent 67% of 16xxupgrade.txt.http 25 February :43:00 : Sent 80% of 16xxupgrade.txt.http 25 February :43:00 : Sent 93% of 16xxupgrade.txt.http 25 February :43:00 : Sent 100% of 16xxupgrade.txt.http TFTP Log IP 1600 Firmware Download

58 58 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core 25 February :43:04 : Recieved TFTP request for 46xxsettings.txt.http from February :43:04 : Sent 5% of 46xxsettings.txt.http 25 February :43:04 : Sent 10% of 46xxsettings.txt.http 25 February :43:04 : Sent 15% of 46xxsettings.txt.http 25 February :43:04 : Sent 20% of 46xxsettings.txt.http 25 February :43:05 : Sent 25% of 46xxsettings.txt.http 25 February :43:05 : Sent 30% of 46xxsettings.txt.http 25 February :43:05 : Sent 35% of 46xxsettings.txt.http 25 February :43:05 : Sent 40% of 46xxsettings.txt.http 25 February :43:05 : Sent 45% of 46xxsettings.txt.http 25 February :43:05 : Sent 50% of 46xxsettings.txt.http 25 February :43:05 : Sent 55% of 46xxsettings.txt.http 25 February :43:05 : Sent 60% of 46xxsettings.txt.http 25 February :43:05 : Sent 65% of 46xxsettings.txt.http 25 February :43:05 : Sent 70% of 46xxsettings.txt.http 25 February :43:05 : Sent 75% of 46xxsettings.txt.http 25 February :43:05 : Sent 80% of 46xxsettings.txt.http 25 February :43:05 : Sent 85% of 46xxsettings.txt.http 25 February :43:05 : Sent 90% of 46xxsettings.txt.http 25 February :43:05 : Sent 95% of 46xxsettings.txt.http 25 February :43:05 : Sent 100% of 46xxsettings.txt.http TFTP Log IP 1600 Firmware Download

59 59 © 2008 Avaya Inc. All rights reserved. IP Office Manager allows the conversion of the necessary files required for Avaya IP 1600 telephones to load from an independent TFTP Server. When the files have been converted they will be seen with an extension of HTTP These files can then be copied to the TFTP server as identified with the IP address associated to the TFTP server within Manager programming. These files do not effect the original files. Select the HTTP Encode Select the required file to convert. When converted the manager shows the successful conversion IP Office HTTP Encode

60 60 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core Required Files For TFTP Servers The files seen in this display will now require copying to the independent TFTP/HTTP Server

61 61 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core The programming of TFTP Server IP Address is that of the network address of the server. The programming of the IP Office can be seen below to support an independent TFTP server whilst utilising the IP Office switch as the HTTP/TFTP converter The programming of HTTP Server IP Address is that of the IP Office address

62 62 © 2008 Avaya Inc. All rights reserved. IP Office IP 1600 Handset Association to Core Statically programming the IP 1600 handset When the display shows “Press * to Program”  Press *  Enter the static IP Address of the handset, or leave as to receive DHCP offer.  Enter Mask of the network  Enter the Router IP address  Enter the File Server IP address (This is the IP address of the IP Office)  Enter the Call Server IP address (This is the IP address of the IP Office)  NOTE – If the Router IP address is incorrect, the IP 1600 will show “Finding Router... “. When it resets, the Router and Call Server IP address are defaulted to The 1600 telephone will run through the download and upgrade procedure as detailed in the above slides. When the handset has finished loading all the necessary files and updated to flash, it will prompt to request the number. When entered, the DIR and Features should be seen on the 1608 and 1616 handset.

63 63 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 IP 1600 Telephone Backup

64 64 © 2008 Avaya Inc. All rights reserved. IP Office xx Sets – Procedure to enable network backup and restore

65 65 © 2008 Avaya Inc. All rights reserved. 16xx Sets – Overview The 1600 Series IP Telephones support the HTTP client to back up and restore the user-specific data indicated in the next slide. For backup, the telephone creates a file with all the user-specific data if a backup file location is specified in system parameter BRURI in the 46xxsettings.txt file. The file is sent to the server by an HTTP PUT message, with appropriate success or failure confirmation. For restore, the file is requested from the server by an HTTP GET message. Note: A directory path and/or a port number can be included in BRURI as specified in IETF RFCs 2396 and HTTP authentication is supported for both backup and restore operations. The authentication credentials are stored in re-programmable, non-volatile memory, which is not overwritten when new telephone software is downloaded. If HTTP authentication fails, the user is prompted to enter new credentials. More detailed information can be found under chapter 7 in the document : –“Avaya one-X™ –Deskphone Value Edition –1600 Series IP Telephones –Administrator Guide –Release 1.0 This document can be found on the support.avaya.com website under 16xx Telephones

66 66 © 2008 Avaya Inc. All rights reserved. 16xx Sets – Script File Changes ################# BACKUP/RESTORE SETTINGS ################ ## ## Backup and Restore URI ## URI used for HTTP backup and retrieval of user data. ## Specify HTTP server and directory path to backup file. ## Do not specify backup file name. ## BRURI is not supported on 96xx or 16cc SIP phones. SET BRURI ## As shown above, in the 46xxsettings.txt text file, remove the ## in front of the entry SET BRURI and set the IP address of the HTTP server, in our example we are using an MS IIS Server, this is a simplistic guide and may require further configuration and security administration to get working on a customer network.

67 67 © 2008 Avaya Inc. All rights reserved. 16xx Sets – Create a backup folder A folder must be configured to store the 16xx backup files. In our example, we navigate to C:\\Inetpub\wwwroot Right click and select new folder, rename the folder to a suitable name i.e. “backup” It may be advisable to allow sharing and allow Read/Write access to Anonymous users using the Sharing a Permissions sections of the folder properties.

68 68 © 2008 Avaya Inc. All rights reserved. 16xx Sets – IIS Configuration For this example, we are using an MS IIS Server :- 1. Open the IIS Manager by navigating through Control Panel/Administrative Tools or from the Run command line type “C:\WINDOWS\system32\intetsrv\iis.msc 2. Select the “Default Web Site” from the tree, right click and select properties 3. Enter the IP Address of the PC’s HTTP Server, usually the single IP Address of the PC allocated by the network administrator. 4. For diagnostic purposes, enable logging, under the logging properies select the C:\\Inetpub\wwwroot\backup folder. 5. Go to the next slide

69 69 © 2008 Avaya Inc. All rights reserved. 16xx Sets – IIS Configuration 1. In Default Web Site Properties, go to the Directory Security Tab. 2. Click the Edit box in the Authentication and access control section. 3. Enable Anonymous Access 4. Enter a valid PC account user name and password – Usually the IUSR_PC NAME account 5. Go to the next slide

70 70 © 2008 Avaya Inc. All rights reserved. 16xx Sets – IIS Configuration 1. Click into Home Directory 2. Click the “A directory located on this computer” button 3. Enter the path of the backup folder 4. Allow Read/Write permissions to the folder 5. Go to the next slide

71 71 © 2008 Avaya Inc. All rights reserved. 16xx Sets – IIS Configuration Important – it will not work unless you do this : 1. If you have IIS 6.0, go into Web Service Extensions from the main tree and Allow “WebDAV” 2. When finished configuring IIS, select Default Web Site from the main tree and right click mon the icon, select the Stop to stop the service, then right click again and select Start

72 72 © 2008 Avaya Inc. All rights reserved. 16xx Backup folder When the 16xx set is restarted, or you initiate a Backup from the set’s “Advanced” menu – you will see a text file – in the example image the file is 202_16xxdata.txt – backed up by the extension number 202. You can also see a 4620 backup file in the folder, this is also enabled in the 46xxsettings.txt file using the setting : 46xx Automatic Backup/Restore Settings ## SET RESTORESTAT 1 You can see in the example image a backup file from a 4620 extension number 201 – filename 201_4620data.txt

73 73 © 2008 Avaya Inc. All rights reserved. 16xx Sets – Backup Text file content A 16xx backup text file for extension 202 incorporates the following information – left is a summary as shown in the 16xx Administration Guide : 202_16xxdata.txt Redial=1 Call Timer=1 Visual Alerting=0 Call Log Active=1 Log Bridged Calls=1 Log Line Calls=1 Log Calls Answered by Others=0 Audio Path=0 Personalized Ring=0 Handset AGC=1 Headset AGC=1 Speaker AGC=1 Error Tone=1 Button Clicks=1 Display Language=English

74 74 © 2008 Avaya Inc. All rights reserved. 16xx Sets – Tracing The only reliable way to trace a HTTP backup is by using a Wireshark or similar application on the IIS Server or via a Hub port – below demonstrates a typical packet incorporating the PUT command and the filename 202_16xxdata.txt

75 75 © 2008 Avaya Inc. All rights reserved. 16xx Sets – Tracing The image below demonstrates a typical packet showing the Restore of the backup file 202_16xxdata.txt to the handset with a GET command

76 76 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 Embedded Voic to

77 77 © 2008 Avaya Inc. All rights reserved. Overview IP Office 4.2 supports the ability to send an containing notification or the complete voic message from the Embedded Voic when using IP 406v2 and IP 500 units only. Not Small Office Edition. Where the option to move or copy messages to is selected the Embedded Voic message is converted to the same WAV format as supported by Voic Pro/Lite (16bit Linear PCM, Mono, 8 kHz sample rate). Settings this feature utilises the existing User Voic features announce, copy or move to , address. Visual Voice allows these options to be changed when Embedded VM is configured and the user has an address configured and the system SMTP settings have been set. The Embedded TUI is enhanced to add the options; this will remain compatible with the Voic Lite/Pro in IP Office mode. The TUI options are "To direct all messages to press *01” “To send notifications press *02”, “To turn off functions press *03" The un-voiced *00 option to enable copying voic to has also be added. The body text of the message is the same as Voic Lite/Pro being available in all the same languages as the prompts.

78 78 © 2008 Avaya Inc. All rights reserved. Core Programming First step is to enable the Embedded Voic option in the System Tab

79 79 © 2008 Avaya Inc. All rights reserved. Core Programming The next step is to configure the SMTP account settings – typically most SMTP Servers do not require authentication for SMPT, you need to consult with the IT personnel. If an account is required, check the “Server requires authentication” checkbox and configure the username and password.

80 80 © 2008 Avaya Inc. All rights reserved. Core Programming The User must be configured to have Voic On Voic to address must be configured, usually to the users business address to receive alerts. Select the option required for alerts and whether the User will require a copy of the voic message sent as a.wav file – see the Manager help text for an explanation of the options.

81 81 © 2008 Avaya Inc. All rights reserved. receipt in Outlook When a Voic is left for a User, an alert will be sent over SMTP to the corresponding address already configured in that user. It will show the Senders Address, the Calling party (201), Called party and the Time/Date. If a.wav file has been sent, it will be viewed as an attachment which can be played using a desktop audio player.

82 82 © 2008 Avaya Inc. All rights reserved. SMTP Servers SMTP must be enabled in the Server, in the examples that follow, there are typical configuration settings using the Default SMTP Server on The image to the right is from Exchange 2003 and found in the Exchange manager, find the Default SMTP Server, right click for properties

83 83 © 2008 Avaya Inc. All rights reserved. SMTP Server Most SMTP Servers are configured to allow Anonymous Access, in other words, you do not need an account to send an message. In Manager, System, SMTP, you configure an sender of your choice, ie it would is sensible to use the correct domain name as potentially could cause problems with message delivery if configured to a different domain.

84 84 © 2008 Avaya Inc. All rights reserved. SMTP Server The “Relay Restrictions” if not enabled to allow all computers can be a common cause of SMTP from applications not to work.

85 85 © 2008 Avaya Inc. All rights reserved. Check SMTP is working You can check if SMTP is configured and working on the Server by making a simple test. Open a command line on a PC Type : C:\telnet (you can use the server PC name) Response : 220 avaya-vuff4byog.brad.com Microsoft ESMTP MAIL Service, Version: ready at Tue, 8 Apr :45: – 220 = The Server is ready avaya-vuff4byog.brad.com = The Server PC name Microsoft ESMTP MAIL Service, Version: ready at Tue, 8 Apr :45: – = SMTP Server type and version, confirming time, date and Daylight saving status. Type : helo Response : 250 avaya-vuff4byog.brad.com Hello [ ] This will show that there is SMTP configured on the server.

86 86 © 2008 Avaya Inc. All rights reserved. SysMon – Using the SysMon/Call/EmbeddedVoic / filter, you can track the status of the message sent over

87 87 © 2008 Avaya Inc. All rights reserved. System Monitor – Using the Interface Filters, you can see the IP packets sent and the notification embedded, also transmission of the.wav file can be observed. SMTP packets will show a destination port 25.

88 88 © 2008 Avaya Inc. All rights reserved. Wireshark – Packet capture in Wireshark will show all SMTP traffic to and from the IPOffice, check for Port 25 SMTP packets.

89 89 © 2008 Avaya Inc. All rights reserved.


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