1 © 2008 Avaya Inc. All rights reserved. Avaya IP Office 4.2 Enhancements New Product Introduction Team 4.2 NPI.

5 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Supported OS –Windows Mobile 5 (WM5 – Patch Build from E.I.) –Windows Mobile 6 (WM6) –Symbian (Single Mode Only) Firmware is dependant on phone type. WM 5 - issues integrating FNE into IP Office. The Patch release for trial is available from the E.I. department for Beta Trial, fixing WM 5 One X Client integration and IP Office 4.2 core integration.

6 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Features –A Feature Name Extension (FNE) is a number you can dial that allows you to access an Avaya IP Office feature from your cell phone. –All FNEs MUST be associated to a DID/DDI that comes in over a IP500 Universal PRI/ E1 card.

7 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 FNE Settings –Required settings FNE Translation for IPO and Required Entry DataSettings.INI file (to be Administered) and copied to WM 6 One-X client Required Entry FillLOCATION_NAME = TestNPI; Required Entry FillDID_PREFIX = 219; Required Entry FillINTERNATIONAL_DIRECT_DIAL_PREFIX = 011; NATIONAL_DIRECT_DIAL_PREFIX = 1; Required Entry FillHOME_COUNTRY_DIAL_CODE = +1; Optional Entry Fill ARS_CODE = ;  Required Entry FillEXTENSION_LENGTH = 5; Required Entry FillNATIONAL_NUMBER_LENGTH = 10; Required Entry FillUSERS_EMERGENCY_NUMBERS = 999,911; SETTINGS_PIN = ;  Note that the Extension Length should be equal to the maximum shortcode length E.g – Extension_Length = 7; if maximum shortcode is *5 123N #

8 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 FNE Settings –settings.ini file This is the number you receive when you get a DID call. If you receive 5 digits then you will put the first 3 here. If you receive 10 then you will put the first 8 ALL entries MUST be in front of the semi-colon.

9 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office FNE 00 - System (IPO) Dial ToneIDLE APPEARANCE SELECT = ; FNE 01 - Steal CallACTIVE_APPEARANCE_SELECT = ; FNE 02 - Auto Call BackAUTO_CALL_BACK_TOGGLE = ; Not Supported on IPO - FNE 03DISABLE_AUTO_CALL_BACK_TOGGLE = ; FNE 04 - Forward All CallsCALL_FORWARDING_ALL_ACTIVATION = ; FNE 05 - Forward Busy and No Answer CallsCALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION = ; FNE 06 - Call Forward DisableCALL_FORWARDING_DISABLE = ; FNE 12 - Withheld CLI (To External Calls off IPO)CALLING_PARTY_NUMBER_BLOCK = ; FNE 13 - Enable CLI (To External Calls off IPO)CALLING_PARTY_NUMBER_UNBLOCK = ; FNE 07 - Park CallCALL_PARK = ; FNE 10 - Directed Call Pick UpCALL_PICKUP_DIRECTED = ; Not Supported on IPO – FNE 11CALL_PICKUP_GROUP = ; WM6 FNE List

10 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 FNE List FNE 09 - Pick Up GroupCALL_PICKUP_GROUP_EXTENDED = ; FNE 08 - Call UnParkCALL_UNPARK = ; FNE 14 - Conference AddCONFERENCE_ON_ANSWER = ; FNE 15 - Drop CallDROP_LAST_ADDED_PARTY = ; FNE 16 - Private Call (cannot be intruded or recorded)EXCLUSION = ; FNE 17 - Held Appearance SelectHELD_APPEARANCE_SELECT = ; FNE 18 - Same as FNE 00 - Dial Tone Appearance (a=)IDLE_APPEARANCE_SELECT = ; FNE 20 - Disable TwinningOFF_PBX_DISABLE = ; FNE 19 - Enable TwinningOFF_PBX_ENABLE = ; Not Supported on IPO – FNE 21LAST_NUMBER_DIALLED = ;

11 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 FNE List Not Supported on IPO – FNE 22MALICIOUS_CALL_TRACE = ; Not Supported on IPO – FNE 23PRIORITY_CALL = ; FNE 24 - DND OnSEND_ALL_CALLS_ENABLE = ; FNE 25 - DND OffSEND_ALL_CALLS_DISABLE = ; FNE 26 - Blind TransferTRANSFER_ON_HANGUP = ; FNE 27 - Transfer to VoicemailTRANSFER_TO_COVERAGE = ; FNE 29 - Call Voicemail DirectSPEECH_ACCESS_NUMBER = ; Not Supported on IPO – FNE 30SINGLE_DDI = ; FNE 31 - Star Star ServiceNOT REQUIRED TO BE IMPLEMENTED ON IPO

16 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office FNE 00 - System (IPO) Dial ToneIDLE APPEARANCE SELECT = ; FNE 01 - Steal CallACTIVE_APPEARANCE_SELECT = ; FNE 02 - Auto Call BackAUTO_CALL_BACK_TOGGLE = ; Not Supported on IPO - FNE 03DISABLE_AUTO_CALL_BACK_TOGGLE = ; FNE 04 - Forward All CallsCALL_FORWARDING_ALL_ACTIVATION = ; FNE 05 - Forward Busy and No Answer CallsCALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION = ; FNE 06 - Call Forward DisableCALL_FORWARDING_DISABLE = ; FNE 12 - Withheld CLI (To External Calls off IPO)CALLING_PARTY_NUMBER_BLOCK = ; FNE 13 - Enable CLI (To External Calls off IPO)CALLING_PARTY_NUMBER_UNBLOCK = ; FNE 07 - Park CallCALL_PARK = ; FNE 10 - Directed Call Pick UpCALL_PICKUP_DIRECTED = ; Not Supported on IPO – FNE 11CALL_PICKUP_GROUP = ; Symbian FNE List

17 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian FNE List FNE 09 - Pick Up GroupCALL_PICKUP_GROUP_EXTENDED = ; FNE 08 - Call UnParkCALL_UNPARK = ; FNE 14 - Conference AddCONFERENCE_ON_ANSWER = ; FNE 15 - Drop CallDROP_LAST_ADDED_PARTY = ; FNE 16 - Private Call (cannot be intruded or recorded)EXCLUSION = ; FNE 17 - Held Appearance SelectHELD_APPEARANCE_SELECT = ; FNE 18 - Same as FNE 00 - Dial Tone Appearance (a=)IDLE_APPEARANCE_SELECT = ; FNE 20 - Disable TwinningOFF_PBX_DISABLE = ; FNE 19 - Enable TwinningOFF_PBX_ENABLE = ; Not Supported on IPO – FNE 21LAST_NUMBER_DIALLED = ;

18 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian FNE List Not Supported on IPO – FNE 22MALICIOUS_CALL_TRACE = ; Not Supported on IPO – FNE 23PRIORITY_CALL = ; FNE 24 - DND OnSEND_ALL_CALLS_ENABLE = ; FNE 25 - DND OffSEND_ALL_CALLS_DISABLE = ; FNE 26 - Blind TransferTRANSFER_ON_HANGUP = ; FNE 27 - Transfer to VoicemailTRANSFER_TO_COVERAGE = ; FNE 29 - Call Voicemail DirectSPEECH_ACCESS_NUMBER = ; Not Supported on IPO – FNE 30SINGLE_DDI = ;

19 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office IP Office Programming –Requirements 4.2 Core Mobility Licensing Mobile twinning number assigned as Cell phone number for the user Available DID/DDI numbers (Equal to the number of features you wish to implement)

20 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office IP Office Programming –Setting up your Incoming Call routes. –Each DID/DDI must go to a Short Code. In this case I used 777 as a primer to the Short Code

22 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office IP Office Programming –Mobile Features- must be checked. –Twinned Mobile number- must be filled in. –Can have one-X Mobile client- must be checked

23 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 – one-X Client Installation – download the One-X software to the WM 6 Cell Phone – Copy the Settings.ini file using the necessary admin tools

24 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 – one-X Client Installation – Copy the Settings.ini file using the necessary admin tools to the correct folder as instructed from the installation procedures

25 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 – one-X Client Installation – from the cell phone, select Avaya One-X and from Menu, Settings, Options, Admin > Install configuration file – navigate to the “settings.ini” file and load into the Cell phone

26 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office WM6 – one-X Client Installation – Selecting the “Manage Configuration File” will allow the settings.ini file to be cross checked to ensure it has loaded correctly

27 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian – one-X Client Installation –Install the Nokia PC Suite that comes with your phone. –Connect your Phone. –Click on the Install Applications button.

28 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian – one-X Client Installation –Choose the correct file and location to install the application. –Follow the instructions/ prompts on the phone.

29 © 2008 Avaya Inc. All rights reserved. One-X Mobile for IP Office Symbian – one-X Client Installation –Return to the PC Suite and choose the File manager to move the modified settings file to the phone. –Open the one-X client and press Menu > Settings > Download Config File > Menu > Select File. –Then find the settings file to enable.

31 © 2008 Avaya Inc. All rights reserved. NOTE - IP Office 4.2 UMS license stops the IMS integration The UMS License will stop all previous voicemail pro “IMS” integration. IMS and UMS cannot work together.

32 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - Core programming IP Office Programming Enter the new UMS license for 4.2 operation of UMS and Web Client on the IP Office license. Double Click on the License to enter the UMS Users The UMS and Web Services work when the User “Voicemail” details are checked on.

33 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - Core programming IP Office Programming The Voicemail Code is utilised for the UMS IMAP Client integration (Outlook Integration) when setting up the IMAP Client configuration. It is also used for the Web Client integration when logging in via the browser. The 4.2 Voicemail UMS and Web client integration both require the UMS Web Services to be checked ON.

34 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - Core programming 4.2 Voicemail Pro Installation Wizard The IMAP server is laid down during installation and requires no check box selection. The Web services associated with 4.2 Voicemail Pro requires the “Web Voicemail” option checked in the installation wizard. 4.2 voicemail installs a Microsoft Access Database supporting the web client interface

35 © 2008 Avaya Inc. All rights reserved. Voicemail Pro IMAP Client Set Up Example of Outlook Client configuration Example instructions as to how the Outlook Client will connect to the IMAP server. The Outlook Client provides the capability for the desktop application to connect to an IMAP Server (Voicemail Pro 4.2) The option can be configured from the Outlook Toolbar under ‘Tools’, ‘Options’, ‘Mail Setup’, ‘Email Accounts’.

36 © 2008 Avaya Inc. All rights reserved. Voicemail Pro IMAP Client Set Up When adding the IMAP Server to Outlook, check ‘add a new e-mail account’ option and select next. On the Server Type page check the IMAP option and select next

37 © 2008 Avaya Inc. All rights reserved. Voicemail Pro IMAP Client Set Up The Internet E-Mail Settings screen which requires the IMAP server information to be entered. Voicemail Pro fully qualified domain name Domain name and email address Exchange Server fully qualified domain name IP Office User Name and Voicemail Code

39 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - Voicemail Pro UMS – Operating on Outlook New messages will be populated in the new Inbox created for the IMAP Client as programmed above. Messages are synchronised and will remove the telephone message waiting light when opened. New Messages will be presented with a closed envelope. Priority Messages will be presented with a leading exclamation mark. Read Messages will be presented with an open envelope.

40 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - VM Pro Enhancements The URL is http://”voicemail server name”/voicemail 4.2 Web Client require the User to login with their User name and voicemail password Click on “Login” to enter Web client 4.2 Voicemail Pro Browser Web Client

41 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - VM Pro Enhancements 4.2 Voicemail Pro Browser Web Client Log out / sign out button New voice messages have sealed Envelope Icon Change password option Click on the Loudspeaker to Listen

42 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - VM Pro Enhancements 4.2 Voicemail Pro Browser Web Client Messages can be played via the Handset or Media Player Media Player will display the slide incrementing whilst playing the message Saved Messages will be marked with the disk Icon. Saved messages can still be deleted when marking the message with the Delete option

45 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core IP 1603 IP 1608 IP 1616 When initially taking the IP 1600 telephone out of the box, the phone will need to run through a process of upgrades and downloads to establish operation with the associated IP Office This Process can take up to 6 minutes. This can be quite disconcerting and could lead to an engineer “pulling the plug” on the phone, assuming that it does not work. This slide show instructs on the set up requirements when using the IP Office as a DHCP server to associate IP addresses and load necessary firmware to the phone. Please take note of the following. This should avoid any confusion when installing IP 1600 series telephones to the network. The IP 1600 handset, similar to other Avaya IP handsets within the company portfolio can be statically programmed if required to associate static IP address, mask etc.

46 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core IP Office Programming The IP 1600 telephones are the first IP Office handset that uses HTTP and not TFTP to load operation software. The IP Office platform acts as a HTTP to TFTP protocol converter. When associating the IP 1600 range to the IP Office using DHCP, the “Number Of DHCP IP Addresses is greyed out. This is due to the associated addresses being available from the non-contiguous IP range available to program in the “Advanced” tab

47 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core When selecting the “Advanced” tab there are 8 non contiguous pools available to program. The pool range is associated to the Avaya IP Phones only. When selecting this option, the DHCP server is greyed out as seen on the previous slide. IP 4600 series, 5600 series and 1600 series telephones are supported using this new 4.2 feature.

48 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core The IP 1600 telephones are the first IP Office handset that uses HTTP and not TFTP to load operation software. The IP Office platform acts as a HTTP to TFTP protocol converter. The TFTP Server address must be the server running the IP Office Manager or other dedicated TFTP servers where the necessary IP 1600 files are loaded. The HTTP Server IP Address must be the address of the IP Office as programmed in LAN 1.

50 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core IP Office SysMon Set Up Setting the SysMon settings will show the activity of file transfer when plugging in the IP 1600 telephone.

51 © 2008 Avaya Inc. All rights reserved. 822781mS Interface Tx: v=LAN1 LAN Ethernet Header info - dst=00073b93a17b src=00e007026f78 len=566 IP Header info - Dst=135.64.181.53 Src=135.64.181.227 vl=0x45 tos=0x00 len=552 id=0xe886 ttl=99 flg=0x00 off=0x0000 pcol=6(TCP) sum=0xf3af TCP Header info - DstPort=33692 SrcPort=80(World Wide Web-HTTP) Seq=2015282689 Ack=3370584895 Code=0x18 (PSH ACK ) Offset=80 Window=4369 Sum=0xa054 Urgent=0 0000 74 6f 20 33 32 20 41 53 43 49 49 20 0d 0a 23 23 to 32 ASCII..## 0010 20 20 20 63 68 61 72 61 63 74 65 72 73 2e 20 20 characters. 0020 46 69 6c 65 6e 61 6d 65 20 6d 75 73 74 20 65 6e Filename must en 0030 64 20 69 6e 20 2e 78 6d 6c 0d 0a 23 23 20 53 45 d in.xml..## SE 0040 54 20 53 59 53 54 45 4d 5f 4c 41 4e 47 55 41 47 T SYSTEM_LANGUAG 0050 45 20 4d 6c 73 5f 53 70 61 72 6b 5f 45 6e 67 6c E Mls_Spark_Engl 0060 69 73 68 2e 78 6d 6c 0d 0a 23 23 0d 0a 23 23 20 ish.xml..##..## 0070 49 6e 73 74 61 6c 6c 65 64 20 4c 61 6e 67 75 61 Installed Langua 0080 67 65 73 0d 0a 23 23 20 20 20 53 70 65 63 69 66 ges..## Specif 0090 69 65 73 20 74 68 65 20 6c 61 6e 67 75 61 67 65 ies the language 00a0 20 66 69 6c 65 73 20 74 6f 20 62 65 20 69 6e 73 files to be ins 00b0 74 61 6c 6c 65 64 2f 64 6f 77 6e 6c 6f 61 64 65 talled/downloade 00c0 64 0d 0a 23 23 20 20 20 74 6f 20 74 68 65 20 70 d..## to the p 00d0 68 6f 6e 65 2e 20 20 46 69 6c 65 6e 61 6d 65 73 hone. Filenames 00e0 20 6d 61 79 20 62 65 20 66 75 6c 6c 20 55 52 4c may be full URL 00f0 2c 20 72 65 6c 61 74 69 76 65 0d 0a 23 23 20 20, relative..## 0100 20 70 61 74 68 6e 61 6d 65 2c 20 6f 72 20 66 69 pathname, or fi 0110 6c 65 6e 61 6d 65 2e 20 28 30 20 74 6f 20 31 30 lename. (0 to 10 0120 39 36 20 41 53 43 49 49 20 63 68 61 72 61 63 74 96 ASCII charact 0130 65 72 73 2c 20 0d 0a 23 23 20 20 20 69 6e 63 6c ers,..## incl 0140 75 64 69 6e 67 20 63 6f 6d 6d 61 73 29 2e 20 46 uding commas). F 0150 69 6c 65 6e 61 6d 65 73 20 6d 75 73 74 20 65 6e ilenames must en 0160 64 20 69 6e 20 2e 78 6d 6c 2e 0d 0a 23 23 20 53 d in.xml...## S 0170 45 54 20 4c 41 4e 47 55 41 47 45 53 20 4d 6c 73 ET LANGUAGES Mls 0180 5f 53 70 61 72 6b 5f 47 65 72 6d 61 6e 2e 78 6d _Spark_German.xm 0190 6c 2c 4d 6c 73 5f 53 70 61 72 6b 5f 50 61 72 69 l,Mls_Spark_Pari 01a0 73 69 61 6e 46 72 65 6e 63 68 2e 78 6d 6c 2c 4d sianFrench.xml,M 01b0 6c 73 5f 53 70 61 72 6b 5f 4c 61 74 69 6e 41 6d ls_Spark_LatinAm 01c0 65 72 69 63 61 6e 53 70 61 6e 69 73 68 2e 78 6d ericanSpanish.xm 01d0 6c 0d 0a 23 23 0d 0a 23 23 20 43 61 6c 6c 20 50 l..##..## Call P 01e0 72 6f 67 72 65 73 73 20 54 6f 6e 65 20 43 6f 75 rogress Tone Cou 01f0 6e 74 72 79 ntry Dst -IP Pool Address associated to IP 1600 telephoneSrc - IP address of the IP Office “Router” as programmed in “Advanced” Start Time

52 © 2008 Avaya Inc. All rights reserved. When the IP 1600 handset first starts its loading process the file transfers can be observed. The display shows the following during the loading process in order 16xx upgrade 46xx upgrade 46xxsettings.txt 1603b1030vs.bin (Note 1603/1608/1616 depending on phone type) DO NOT UNPLUG – UPDATING Telephone RESTARTS Boot ha1603d071217vs.bin (Note 1603/1608/1616 depending on phone type) 16xx upgrade 46xx upgrade 46xx settings.txt Save to Flash Telephone RESTARTS Boot ha1603d071217vs.bin (Note 1603/1608/1616 depending on phone type 16xx upgrade 46xx settings.txt Enter Number IP Office 4.2 - IP 1600 Handset Association to Core

53 © 2008 Avaya Inc. All rights reserved. 879664mS Interface Rx: v=LAN1 LAN Ethernet Header info - dst=00e007026f78 src=00073b93a17b len=324 IP Header info - Dst=135.64.181.227 Src=135.64.181.53 vl=0x45 tos=0x88 len=310 id=0x00a1 ttl=64 flg=0x00 off=0x0000 pcol=17(UDP) sum=0xfef4 UDP Header info - DstPort=1719(H.323Ras) SrcPort=49301 Len=290 Sum=0xf237 0000 03 20 00 01 06 00 08 91 4a 00 02 00 0a 60 86 48.......J....`.H 0010 01 86 f8 72 04 02 01 03 85 01 40 00 87 40 b5 35...r......@..@.5 0020 c0 95 02 00 01 01 80 b8 86 12 b1 00 80 b1 01 90................ 0030 00 0a 60 86 48 01 86 fc 0b 01 06 02 00 04 00 05..`.H........... 0040 37 b8 86 a4 94 35 4c 5b 55 db 1e 02 df df 6d 52 7....5L[U.....mR 0050 ac b3 aa 11 14 bf cb 06 47 3e c4 2e e2 a6 f0 ca........G>...... 0060 3d 01 b3 6f fe 9e 20 9c 0e 1a cf 23 fa f4 b8 eb =..o......#.... 0070 82 e8 74 fd 42 79 bb 6a f5 56 c8 10 9e 50 61 87..t.By.j.V...Pa. 0080 33 5e a3 2c ec 41 51 bd 0b c4 63 ca d2 1c 42 58 3^.,.AQ...c...BX 0090 e5 0d 46 16 01 66 b8 2f fa fe 39 7a 88 68 a4 f5..F..f./..9z.h.. 00a0 ef df 8e 7f 49 2f 68 3c 6f c3 a5 f6 a7 bd a7 06....I/h<o....... 00b0 2b 01 70 ce cb a4 33 bd b0 37 1f 3e 81 f1 29 00 +.p...3..7.>..). 00c0 00 00 00 06 20 19 02 20 02 00 04 00 00 00 26 20............& 00d0 01 00 0c 03 ba 00 00 79 6f 00 00 7e 05 00 00 0f.......yo..~.... 00e0 02 18 10 0b 0a 60 86 48 01 86 fc 0b 01 06 02 11.....`.H........ 00f0 02 05 2b 0e 03 02 06 09 60 86 48 01 86 fc 0b 01..+.....`.H..... 0100 03 18 10 01 48 09 60 86 48 01 86 fc 0b 01 0a 00....H.`.H....... 0110 02 00 00 0a 00 00 0b 00 00 0c.......... 879665mS H323Evt: Recv GRQ from 8740b535 879665mS H323Evt: e_H225_AliasAddress_dialedDigits alias 879665mS H323Evt: found number 879665mS H323Evt: GRQ --- Auto-create extn for 8553 879666mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 8553 Adding 879666mS PRN: CallSystem::CreateH323Extn CfgExtn "8553" not found, create a new one Note the time stamp to associate the user number to the IP 1600 handset 822781ms start time (from previous slide) 879666ms end time (associating number) = 56885ms = approximately 6 minutes file transfer and loading time IP Office 4.2 - IP 1600 Handset Association to Core

54 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core 25 February 2008 11:36:01 : Validating configuration... 25 February 2008 11:36:01 : Ready 25 February 2008 11:38:00 : Recieved TFTP request for 16xxupgrade.txt.http from 10.39.243.16 25 February 2008 11:38:00 : Sent 13% of 16xxupgrade.txt.http 25 February 2008 11:38:00 : Sent 26% of 16xxupgrade.txt.http 25 February 2008 11:38:00 : Sent 40% of 16xxupgrade.txt.http 25 February 2008 11:38:00 : Sent 53% of 16xxupgrade.txt.http 25 February 2008 11:38:00 : Sent 67% of 16xxupgrade.txt.http 25 February 2008 11:38:00 : Sent 80% of 16xxupgrade.txt.http 25 February 2008 11:38:00 : Sent 93% of 16xxupgrade.txt.http 25 February 2008 11:38:00 : Sent 100% of 16xxupgrade.txt.http 25 February 2008 11:38:04 : Recieved TFTP request for 46xxsettings.txt.http from 10.39.243.16 25 February 2008 11:38:04 : Sent 5% of 46xxsettings.txt.http 25 February 2008 11:38:04 : Sent 10% of 46xxsettings.txt.http 25 February 2008 11:38:04 : Sent 15% of 46xxsettings.txt.http 25 February 2008 11:38:04 : Sent 20% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 25% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 30% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 35% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 40% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 45% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 50% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 55% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 60% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 65% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 70% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 75% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 80% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 85% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 90% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 95% of 46xxsettings.txt.http 25 February 2008 11:38:05 : Sent 100% of 46xxsettings.txt.http TFTP Log IP 1600 Firmware Download

55 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core 25 February 2008 11:38:25 : Recieved TFTP request for hb1616b1030vs.bin.http from 10.39.243.16 25 February 2008 11:38:26 : Sent 5% of hb1616b1030vs.bin.http 25 February 2008 11:38:27 : Sent 10% of hb1616b1030vs.bin.http 25 February 2008 11:38:28 : Sent 15% of hb1616b1030vs.bin.http 25 February 2008 11:38:29 : Sent 20% of hb1616b1030vs.bin.http 25 February 2008 11:38:30 : Sent 25% of hb1616b1030vs.bin.http 25 February 2008 11:38:31 : Sent 30% of hb1616b1030vs.bin.http 25 February 2008 11:38:32 : Sent 35% of hb1616b1030vs.bin.http 25 February 2008 11:38:33 : Sent 40% of hb1616b1030vs.bin.http 25 February 2008 11:38:34 : Sent 45% of hb1616b1030vs.bin.http 25 February 2008 11:38:35 : Sent 50% of hb1616b1030vs.bin.http 25 February 2008 11:38:36 : Sent 55% of hb1616b1030vs.bin.http 25 February 2008 11:38:37 : Sent 60% of hb1616b1030vs.bin.http 25 February 2008 11:38:38 : Sent 65% of hb1616b1030vs.bin.http 25 February 2008 11:38:39 : Sent 70% of hb1616b1030vs.bin.http 25 February 2008 11:38:40 : Sent 75% of hb1616b1030vs.bin.http 25 February 2008 11:38:41 : Sent 80% of hb1616b1030vs.bin.http 25 February 2008 11:38:42 : Sent 85% of hb1616b1030vs.bin.http 25 February 2008 11:38:43 : Sent 90% of hb1616b1030vs.bin.http 25 February 2008 11:38:44 : Sent 95% of hb1616b1030vs.bin.http 25 February 2008 11:38:45 : Sent 100% of hb1616b1030vs.bin.http 25 February 2008 11:40:29 : Recieved TFTP request for 16xxupgrade.txt.http from 10.39.243.16 25 February 2008 11:40:29 : Sent 13% of 16xxupgrade.txt.http 25 February 2008 11:40:29 : Sent 26% of 16xxupgrade.txt.http 25 February 2008 11:40:29 : Sent 40% of 16xxupgrade.txt.http 25 February 2008 11:40:29 : Sent 53% of 16xxupgrade.txt.http 25 February 2008 11:40:29 : Sent 67% of 16xxupgrade.txt.http 25 February 2008 11:40:29 : Sent 80% of 16xxupgrade.txt.http 25 February 2008 11:40:29 : Sent 93% of 16xxupgrade.txt.http 25 February 2008 11:40:29 : Sent 100% of 16xxupgrade.txt.http TFTP Log IP 1600 Firmware Download

56 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core 25 February 2008 11:40:33 : Recieved TFTP request for 46xxsettings.txt.http from 10.39.243.16 25 February 2008 11:40:33 : Sent 5% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 10% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 15% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 20% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 25% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 30% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 35% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 40% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 45% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 50% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 55% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 60% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 65% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 70% of 46xxsettings.txt.http 25 February 2008 11:40:33 : Sent 75% of 46xxsettings.txt.http 25 February 2008 11:40:34 : Sent 80% of 46xxsettings.txt.http 25 February 2008 11:40:34 : Sent 85% of 46xxsettings.txt.http 25 February 2008 11:40:34 : Sent 90% of 46xxsettings.txt.http 25 February 2008 11:40:34 : Sent 95% of 46xxsettings.txt.http 25 February 2008 11:40:34 : Sent 100% of 46xxsettings.txt.http TFTP Log IP 1600 Firmware Download

57 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core 25 February 2008 11:40:53 : Recieved TFTP request for ha1616d071217vs.bin.http from 10.39.243.16 25 February 2008 11:40:54 : Sent 5% of ha1616d071217vs.bin.http 25 February 2008 11:40:55 : Sent 10% of ha1616d071217vs.bin.http 25 February 2008 11:40:57 : Sent 15% of ha1616d071217vs.bin.http 25 February 2008 11:40:58 : Sent 20% of ha1616d071217vs.bin.http 25 February 2008 11:40:59 : Sent 25% of ha1616d071217vs.bin.http 25 February 2008 11:41:00 : Sent 30% of ha1616d071217vs.bin.http 25 February 2008 11:41:01 : Sent 35% of ha1616d071217vs.bin.http 25 February 2008 11:41:02 : Sent 40% of ha1616d071217vs.bin.http 25 February 2008 11:41:03 : Sent 45% of ha1616d071217vs.bin.http 25 February 2008 11:41:04 : Sent 50% of ha1616d071217vs.bin.http 25 February 2008 11:41:05 : Sent 55% of ha1616d071217vs.bin.http 25 February 2008 11:41:06 : Sent 60% of ha1616d071217vs.bin.http 25 February 2008 11:41:07 : Sent 65% of ha1616d071217vs.bin.http 25 February 2008 11:41:08 : Sent 70% of ha1616d071217vs.bin.http 25 February 2008 11:41:09 : Sent 75% of ha1616d071217vs.bin.http 25 February 2008 11:41:10 : Sent 80% of ha1616d071217vs.bin.http 25 February 2008 11:41:11 : Sent 85% of ha1616d071217vs.bin.http 25 February 2008 11:41:13 : Sent 90% of ha1616d071217vs.bin.http 25 February 2008 11:41:14 : Sent 95% of ha1616d071217vs.bin.http 25 February 2008 11:41:15 : Sent 100% of ha1616d071217vs.bin.http 25 February 2008 11:43:00 : Recieved TFTP request for 16xxupgrade.txt.http from 10.39.243.16 25 February 2008 11:43:00 : Sent 13% of 16xxupgrade.txt.http 25 February 2008 11:43:00 : Sent 26% of 16xxupgrade.txt.http 25 February 2008 11:43:00 : Sent 40% of 16xxupgrade.txt.http 25 February 2008 11:43:00 : Sent 53% of 16xxupgrade.txt.http 25 February 2008 11:43:00 : Sent 67% of 16xxupgrade.txt.http 25 February 2008 11:43:00 : Sent 80% of 16xxupgrade.txt.http 25 February 2008 11:43:00 : Sent 93% of 16xxupgrade.txt.http 25 February 2008 11:43:00 : Sent 100% of 16xxupgrade.txt.http TFTP Log IP 1600 Firmware Download

58 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core 25 February 2008 11:43:04 : Recieved TFTP request for 46xxsettings.txt.http from 10.39.243.16 25 February 2008 11:43:04 : Sent 5% of 46xxsettings.txt.http 25 February 2008 11:43:04 : Sent 10% of 46xxsettings.txt.http 25 February 2008 11:43:04 : Sent 15% of 46xxsettings.txt.http 25 February 2008 11:43:04 : Sent 20% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 25% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 30% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 35% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 40% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 45% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 50% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 55% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 60% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 65% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 70% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 75% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 80% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 85% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 90% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 95% of 46xxsettings.txt.http 25 February 2008 11:43:05 : Sent 100% of 46xxsettings.txt.http TFTP Log IP 1600 Firmware Download

59 © 2008 Avaya Inc. All rights reserved. IP Office Manager allows the conversion of the necessary files required for Avaya IP 1600 telephones to load from an independent TFTP Server. When the files have been converted they will be seen with an extension of HTTP These files can then be copied to the TFTP server as identified with the IP address associated to the TFTP server within Manager programming. These files do not effect the original files. Select the HTTP Encode Select the required file to convert. When converted the manager shows the successful conversion. 1. 2. 3. IP Office 4.2 - HTTP Encode

60 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core Required Files For TFTP Servers The files seen in this display will now require copying to the independent TFTP/HTTP Server

61 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core The programming of TFTP Server IP Address is that of the network address of the server. The programming of the IP Office can be seen below to support an independent TFTP server whilst utilising the IP Office switch as the HTTP/TFTP converter The programming of HTTP Server IP Address is that of the IP Office address

62 © 2008 Avaya Inc. All rights reserved. IP Office 4.2 - IP 1600 Handset Association to Core Statically programming the IP 1600 handset When the display shows “Press * to Program”  Press *  Enter the static IP Address of the handset, or leave as 0.0.0.0 to receive DHCP offer.  Enter Mask of the network  Enter the Router IP address  Enter the File Server IP address (This is the IP address of the IP Office)  Enter the Call Server IP address (This is the IP address of the IP Office)  NOTE – If the Router IP address is incorrect, the IP 1600 will show “Finding Router... “. When it resets, the Router and Call Server IP address are defaulted to 0.0.0.0 The 1600 telephone will run through the download and upgrade procedure as detailed in the above slides. When the handset has finished loading all the necessary files and updated to flash, it will prompt to request the number. When entered, the DIR and Features should be seen on the 1608 and 1616 handset.

65 © 2008 Avaya Inc. All rights reserved. 16xx Sets – Overview The 1600 Series IP Telephones support the HTTP client to back up and restore the user-specific data indicated in the next slide. For backup, the telephone creates a file with all the user-specific data if a backup file location is specified in system parameter BRURI in the 46xxsettings.txt file. The file is sent to the server by an HTTP PUT message, with appropriate success or failure confirmation. For restore, the file is requested from the server by an HTTP GET message. Note: A directory path and/or a port number can be included in BRURI as specified in IETF RFCs 2396 and 3986. HTTP authentication is supported for both backup and restore operations. The authentication credentials are stored in re-programmable, non-volatile memory, which is not overwritten when new telephone software is downloaded. If HTTP authentication fails, the user is prompted to enter new credentials. More detailed information can be found under chapter 7 in the document : –“Avaya one-X™ –Deskphone Value Edition –1600 Series IP Telephones –Administrator Guide –Release 1.0 This document can be found on the support.avaya.com website under 16xx Telephones

66 © 2008 Avaya Inc. All rights reserved. 16xx Sets – Script File Changes ################# BACKUP/RESTORE SETTINGS ################ ## ## Backup and Restore URI ## URI used for HTTP backup and retrieval of user data. ## Specify HTTP server and directory path to backup file. ## Do not specify backup file name. ## BRURI is not supported on 96xx or 16cc SIP phones. SET BRURI http://192.168.254.220 ## As shown above, in the 46xxsettings.txt text file, remove the ## in front of the entry SET BRURI http://192.168.254.220 and set the IP address of the HTTP server, in our example we are using an MS IIS Server, this is a simplistic guide and may require further configuration and security administration to get working on a customer network. http://192.168.254.220

67 © 2008 Avaya Inc. All rights reserved. 16xx Sets – Create a backup folder A folder must be configured to store the 16xx backup files. In our example, we navigate to C:\\Inetpub\wwwroot Right click and select new folder, rename the folder to a suitable name i.e. “backup” It may be advisable to allow sharing and allow Read/Write access to Anonymous users using the Sharing a Permissions sections of the folder properties.

68 © 2008 Avaya Inc. All rights reserved. 16xx Sets – IIS Configuration For this example, we are using an MS IIS Server :- 1. Open the IIS Manager by navigating through Control Panel/Administrative Tools or from the Run command line type “C:\WINDOWS\system32\intetsrv\iis.msc 2. Select the “Default Web Site” from the tree, right click and select properties 3. Enter the IP Address of the PC’s HTTP Server, usually the single IP Address of the PC allocated by the network administrator. 4. For diagnostic purposes, enable logging, under the logging properies select the C:\\Inetpub\wwwroot\backup folder. 5. Go to the next slide

69 © 2008 Avaya Inc. All rights reserved. 16xx Sets – IIS Configuration 1. In Default Web Site Properties, go to the Directory Security Tab. 2. Click the Edit box in the Authentication and access control section. 3. Enable Anonymous Access 4. Enter a valid PC account user name and password – Usually the IUSR_PC NAME account 5. Go to the next slide

70 © 2008 Avaya Inc. All rights reserved. 16xx Sets – IIS Configuration 1. Click into Home Directory 2. Click the “A directory located on this computer” button 3. Enter the path of the backup folder 4. Allow Read/Write permissions to the folder 5. Go to the next slide

71 © 2008 Avaya Inc. All rights reserved. 16xx Sets – IIS Configuration Important – it will not work unless you do this : 1. If you have IIS 6.0, go into Web Service Extensions from the main tree and Allow “WebDAV” 2. When finished configuring IIS, select Default Web Site from the main tree and right click mon the icon, select the Stop to stop the service, then right click again and select Start

72 © 2008 Avaya Inc. All rights reserved. 16xx Backup folder When the 16xx set is restarted, or you initiate a Backup from the set’s “Advanced” menu – you will see a text file – in the example image the file is 202_16xxdata.txt – backed up by the extension number 202. You can also see a 4620 backup file in the folder, this is also enabled in the 46xxsettings.txt file using the setting : 46xx Automatic Backup/Restore Settings ## SET RESTORESTAT 1 You can see in the example image a backup file from a 4620 extension number 201 – filename 201_4620data.txt

73 © 2008 Avaya Inc. All rights reserved. 16xx Sets – Backup Text file content A 16xx backup text file for extension 202 incorporates the following information – left is a summary as shown in the 16xx Administration Guide : 202_16xxdata.txt Redial=1 Call Timer=1 Visual Alerting=0 Call Log Active=1 Log Bridged Calls=1 Log Line Calls=1 Log Calls Answered by Others=0 Audio Path=0 Personalized Ring=0 Handset AGC=1 Headset AGC=1 Speaker AGC=1 Error Tone=1 Button Clicks=1 Display Language=English

74 © 2008 Avaya Inc. All rights reserved. 16xx Sets – Tracing The only reliable way to trace a HTTP backup is by using a Wireshark or similar application on the IIS Server or via a Hub port – below demonstrates a typical packet incorporating the PUT command and the filename 202_16xxdata.txt

77 © 2008 Avaya Inc. All rights reserved. Overview IP Office 4.2 supports the ability to send an e-mail containing notification or the complete voicemail message from the Embedded Voicemail when using IP 406v2 and IP 500 units only. Not Small Office Edition. Where the option to move or copy messages to e-mail is selected the Embedded Voicemail message is converted to the same WAV format as supported by Voicemail Pro/Lite (16bit Linear PCM, Mono, 8 kHz sample rate). Settings this feature utilises the existing User Voicemail features announce, copy or move to e-mail, e-mail address. Visual Voice allows these options to be changed when Embedded VM is configured and the user has an e-mail address configured and the system SMTP settings have been set. The Embedded TUI is enhanced to add the e-mail options; this will remain compatible with the Voicemail Lite/Pro in IP Office mode. The TUI options are "To direct all messages to email press *01” “To send email notifications press *02”, “To turn off email functions press *03" The un-voiced *00 option to enable copying voicemail to e-mail has also be added. The body text of the e-mail message is the same as Voicemail Lite/Pro being available in all the same languages as the prompts.

79 © 2008 Avaya Inc. All rights reserved. Core Programming The next step is to configure the SMTP account settings – typically most SMTP Servers do not require authentication for SMPT, you need to consult with the IT personnel. If an account is required, check the “Server requires authentication” checkbox and configure the username and password.

80 © 2008 Avaya Inc. All rights reserved. Core Programming The User must be configured to have Voicemail On Voicemail to email address must be configured, usually to the users business email address to receive email alerts. Select the option required for email alerts and whether the User will require a copy of the voicemail message sent as a.wav file – see the Manager help text for an explanation of the options.

81 © 2008 Avaya Inc. All rights reserved. Email receipt in Outlook When a Voicemail is left for a User, an alert will be sent over SMTP to the corresponding email address already configured in that user. It will show the Senders Address, the Calling party (201), Called party and the Time/Date. If a.wav file has been sent, it will be viewed as an attachment which can be played using a desktop audio player.

82 © 2008 Avaya Inc. All rights reserved. SMTP Servers SMTP must be enabled in the Email Server, in the examples that follow, there are typical configuration settings using the Default SMTP Server on 192.168.254.220 The image to the right is from Exchange 2003 and found in the Exchange manager, find the Default SMTP Server, right click for properties

83 © 2008 Avaya Inc. All rights reserved. SMTP Server Most SMTP Servers are configured to allow Anonymous Access, in other words, you do not need an account to send an email message. In Manager, System, SMTP, you configure an email sender of your choice, ie IPOfficevm@brad.com, it would is sensible to use the correct domain name as potentially could cause problems with message delivery if configured to a different domain. IPOfficevm@brad.com

85 © 2008 Avaya Inc. All rights reserved. Check SMTP is working You can check if SMTP is configured and working on the email Server by making a simple test. Open a command line on a PC Type : C:\telnet 192.168.254.220 25 (you can use the server PC name) Response : 220 avaya-vuff4byog.brad.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.395 9 ready at Tue, 8 Apr 2008 13:45:57 +0100 – 220 = The Server is ready avaya-vuff4byog.brad.com = The Server PC name Microsoft ESMTP MAIL Service, Version: 6.0.3790.395 9 ready at Tue, 8 Apr 2008 13:45:57 +0100 – = SMTP Server type and version, confirming time, date and Daylight saving status. Type : helo Response : 250 avaya-vuff4byog.brad.com Hello [192.168.254.221] This will show that there is SMTP configured on the server.

87 © 2008 Avaya Inc. All rights reserved. System Monitor – Using the Interface Filters, you can see the IP packets sent and the email notification embedded, also transmission of the.wav file can be observed. SMTP packets will show a destination port 25.

1 © 2008 Avaya Inc. All rights reserved. Avaya IP Office 4.2 Enhancements New Product Introduction Team 4.2 NPI.

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