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Computers in GovernmentE-Government UN E-Government Survey 2012 e-Democracy & e-Voting IT in Political Campaigning GE 2313 Global IT Cases

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Presentation on theme: "Computers in GovernmentE-Government UN E-Government Survey 2012 e-Democracy & e-Voting IT in Political Campaigning GE 2313 Global IT Cases"— Presentation transcript:

1 Computers in GovernmentE-Government UN E-Government Survey 2012 e-Democracy & e-Voting IT in Political Campaigning GE 2313 Global IT Cases

2 E-Government  E-Government Initiatives & ICT Applications [UN Assessment] » E-government is defined as the use of ICT and its application by the government for the provision of information and public services to the people  aim of e-government therefore is to provide ↘ efficient government management of information to the citizen ↘ better service delivery to citizens ↘ empowerment of the people through access to information and participation in public policy decision- making » for the people to further enhance public sector efficiencies and streamline governance systems to support sustainable development  G2C, G2B, G2G » national Web portal  transactional services  engage citizens in public consultation and decision-making  delivery of public services designed to be ↘ responsive ↘ citizen-centric ↘ socially inclusive [vs digital divide] » scope extended to  greater emphasis on institutional linkages between and among the tiered government structures in a bid to create synergy for inclusive sustainable development  a transformative role of the government towards cohesive, coordinated, and integrated processes and institutions GE 2313 Global IT Cases “development that meets needs of the present without compromising the ability of future generations to meet their own needs.” Computers in Government 2013A – 2

3 United Nations E-Government Survey 2012 GE 2313 Global IT Cases Computers in Government 2013A – 3

4 China e-Government Development GE 2313 Global IT Cases A composite index comprising the  Web measure index  Telecommunication Infrastructure index  Human Capital index A composite index comprising the  Web measure index  Telecommunication Infrastructure index  Human Capital index Web measure model: stages of e-government evolution  Emerging Presence – representing information, which is limited and basic  Enhanced presence – the government provides greater public policy and governance sources of current and archived information  Transactional presence – allows two-way interaction between the citizen and his/her government  Connected presence – represents the most sophisticated level in the online e-government initiatives Web measure model: stages of e-government evolution  Emerging Presence – representing information, which is limited and basic  Enhanced presence – the government provides greater public policy and governance sources of current and archived information  Transactional presence – allows two-way interaction between the citizen and his/her government  Connected presence – represents the most sophisticated level in the online e-government initiatives Telecommunication infrastructure index is a composite weighted average index of six primary indices based on basic infrastructural indicators, which define a country’s ICT infrastructure capacity  PC’s/1000 persons  Internet users/1000 persons  Telephone Lines/1000 persons  Online population  Mobile phones/1000 persons  TV’s/1000 persons Telecommunication infrastructure index is a composite weighted average index of six primary indices based on basic infrastructural indicators, which define a country’s ICT infrastructure capacity  PC’s/1000 persons  Internet users/1000 persons  Telephone Lines/1000 persons  Online population  Mobile phones/1000 persons  TV’s/1000 persons Human Capital index relies on UNDP ‘education index  adult literacy rate  combined primary, secondary and tertiary gross enrolment ratio Human Capital index relies on UNDP ‘education index  adult literacy rate  combined primary, secondary and tertiary gross enrolment ratio Computers in Government 2013A – 4

5 E-Government − Efficiency  Integrated services » One-Stop-Shop Portal  improve citizen experience  back-office integration across government departments a property of access control of multiple related but independent software systems » Single-Sign-On SSO  a property of access control of multiple related but independent software systems  has to internally translate to and store different credentials compared to what is used for initial authentication ↘ GE 2313 Global IT Cases Computers in Government 2013A – 5

6 Web Portal static information  links to ministries/departments, archived information, and regional/local government services unidirectional government-to- citizen (G2C) information flows  online policies, laws and regulation, reports, newsletters, and downloadable databases two-way financial and non- financial transactional services  tax reports  mobile apps integrated and participatory services  integration of government-to-government (G2G), government-to-citizen (G2C), and citizen-to-government (C2G) interactions GE 2313 Global IT Cases Computers in Government 2013A – 6

7 e-Democracy and e-Voting  Internet voting » issues  trust in Internet voting ↘ information available, integrity of voting system  secrecy and freedom of the vote ↘ cast ballot alone, hence freedom – free from vote buying/coercion ↘ the chance to repeat and cancel an Internet vote ↘ a method of voting considered to meet standards of secrecy by the Venice Commission  accessibility of Internet voting ↘ is relevant not only for voters with disabilities and linguistic minorities, but also for the average voter ↘ ISO standard on Accessibility considerations for people with disabilities and WAI ↘ platform challenge  role of stakeholders ↘ voting technology suppliers; existing stakeholders have to adapt their role » first use of Internet voting for a binding political election – U.S. in 2000  each year since 2006, four to six countries have used this voting method » a total of 11 countries have now used remote Internet voting for binding political elections of referenda  four core countries : Canada, Estonia, France and Switzerland » technicality  need for secure online voter authentication  protection of the secrecy of the vote  appropriate transparency mechanisms  testing and certification regimes GE 2313 Global IT Cases Brief/2012/June/~/media/Files/Publications/Reports/2012/EVote_International_Experience_2012.pdf Computers in Government 2013A – 7

8 IT in Politics  "The First Internet President" » 2008 Barak Obama’s presidential campaign  mined addresses to build a database of more than 13M people  turned to social networking sites : Facebook & Twitter to amass followers and disperse information  posted videos on the campaign Web site Barack- Obama.com as well as on YouTube » ripple effects  created a bottom-up approach to participation  growing recognition that information technology, moved into the mainstream of American politics  Web 2.0 – blogs, wikis, social networking sites  more sophisticated analytics tools GE 2313 Global IT Cases Communications of the ACM February 2009, pp Conventional town hall meetings, radio addresses, television appearances have all served as valuable tools to capture hearts, minds and votes Limitations one-size fits-all message Conventional town hall meetings, radio addresses, television appearances have all served as valuable tools to capture hearts, minds and votes Limitations one-size fits-all message Database 13M voters [10%] Database 13M voters [10%] Jascha Franklin-Hodge a chief technology officer at the forefront of using computers and social media to enliven the political process helping to bring funds & attention to social issues Jascha Franklin-Hodge a chief technology officer at the forefront of using computers and social media to enliven the political process helping to bring funds & attention to social issues Twitter post polling location toll-free no. for volunteers & contribution Twitter post polling location toll-free no. for volunteers & contribution Web site 2M registered users Web site 2M registered users solicitations solicitations Donation from 4M persons over US$750M Donation from 4M persons over US$750M Computers in Government 2013A – 8

9 Social Media & Political Campaign  The Jasmine Revolution » Tunisia, Dec 2010–Jan 2011 [3 weeks + 6 days] » ousting of President to democratic election  causes : poor living condition, lack of freedom of speech and political freedom  started by a dissident bloggers' and a Facebook users' protest took place in the Tunisian city of Jarjis, demanding the release of political prisoners and freedom of expression » subsequent protests  Egypt, Libyan, Syria, Yamen, Bahrain, and Algeria …  CeSMO cyber-enhanced social movement organizations » can disseminate information and calls for action immediately and pervasively  consequences ↘ a few netizens using minimal effort and in a short amount of time are able to attract huge crowds creating enormous momentum within cyberspace ↘ the release of this gathered energy into the physical space then in turn is capable of causing great turmoil » intelligent systems & tools  HFSE, crowdsourcing, social-media-based crisis map GE 2313 Global IT Cases the former Tunisian prime minister : " a revolution of Facebook and Twitter " the former Tunisian prime minister : " a revolution of Facebook and Twitter " Traditional −limited by their contact capacity −bogged down with bureaucratic procedure −document-driven communication Traditional −limited by their contact capacity −bogged down with bureaucratic procedure −document-driven communication Computers in Government 2013A – 9

10 Highlights of e-Services of HKSAR  Office of the Government Chief Information Officer OGCIO Office of the Government Chief Information Officer OGCIO » Electronic Information Management EIM » EGIS – The Next Generation e-Services Deployment and Connectivity Platform  Hospital Authority Hospital Authority » Disease Surveillance & patient Management System » Mortuary Information System  Hong Kong Observatory Hong Kong Observatory » Airport Thunderstorms & Lightning Alert System ATLAS » World Weather Information Service » MyObservatory  Immigration Department Immigration Department » e-Channel » Application & Investigation Easy System APPLIES  Customs and Excise Department Customs and Excise Department » Air Cargo Clearance System » Electronic System for Cargo Manifests » Road Cargo System ROCARS GE 2313 Global IT Cases  Efficiency Unit [under] Efficiency Unit [under] » Complaints Intelligence System  from 1823, conduct efficient and in-depth analysis of the information collected  generate meaningful statistics to help the management to monitor the performance and critical issue like the responses to tree management complaints using text mining technology  helps to discover hidden social issues and form a basis for better resources planning and deployment  Transport Department Transport Department » Public Transport Enquiry Service  Marine Department Marine Department » Electronic Business System  Airport Authority Airport Authority » Baggage Management System BMS  Food and Environmental Hygiene Department Food and Environmental Hygiene Department » Memorial.gov.hk Computers in Government 2013A – 10


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