1. THE E-GOVERNMENT IMPERATIVE Unit 11

2. E-government “The use of information and communication technologies, and particularly the Internet, as a tool to achieve better government” “The use of information and communication technologies, and particularly the Internet, as a tool to achieve better government”

3. Impact of e-government Better policy outcomes Better policy outcomes Higher quality services Higher quality services Greater engagement with citizens Greater engagement with citizens

4. Focus of e-government initiatives How to collaborate more effectively accross agencies to address complex, shared problems How to collaborate more effectively accross agencies to address complex, shared problems How to enhance customer focus How to enhance customer focus How to build relationships with private sector partners How to build relationships with private sector partners

5. Advantages Savings on data collection and transmission Savings on data collection and transmission Provision of information and communication with customers Provision of information and communication with customers Greater sharing of data within and between governments Greater sharing of data within and between governments

6. Good governance Building of trust between governments and citizens Building of trust between governments and citizens Citizen engagement in policy process Citizen engagement in policy process Open and accountable government Open and accountable government Prevent corruption Prevent corruption

7. Legal terms Enhance Enhance Poboljšati, unaprijediti Poboljšati, unaprijediti Responsive Responsive Koji odgovara potrebama, pristupačan Koji odgovara potrebama, pristupačan Assess Assess Procijeniti Procijeniti

8. Legal terms Apply Apply Primijeniti Primijeniti Accountability Accountability odgovornost odgovornost Impact Impact Učinak, utjecaj Učinak, utjecaj

9. citizen, elected, represent, servants, surveys, voters One goal of e-government will be greater ____ participation. Through the internet, people from all over the country can interact with politicians or public ___and make their voices heard. Blogging and interactive ___will allow politicians or public servants to see the views of the people they ____on any given issue. Chat rooms can place citizens in real-time contact with ___officials, their offices or provide them with the means to replace them by interacting directly with public servants, allowing ___to have a direct impact and influence in their government. One goal of e-government will be greater ____ participation. Through the internet, people from all over the country can interact with politicians or public ___and make their voices heard. Blogging and interactive ___will allow politicians or public servants to see the views of the people they ____on any given issue. Chat rooms can place citizens in real-time contact with ___officials, their offices or provide them with the means to replace them by interacting directly with public servants, allowing ___to have a direct impact and influence in their government.

10. Key One goal of e-government will be greater citizen participation. Through the internet, people from all over the country can interact with politicians or public servants and make their voices heard. Blogging and interactive surveys will allow politicians or public servants to see the views of the people they represent on any given issue. Chat rooms can place citizens in real-time contact with elected officials, their offices or provide them with the means to replace them by interacting directly with public servants, allowing voters to have a direct impact and influence in their government. One goal of e-government will be greater citizen participation. Through the internet, people from all over the country can interact with politicians or public servants and make their voices heard. Blogging and interactive surveys will allow politicians or public servants to see the views of the people they represent on any given issue. Chat rooms can place citizens in real-time contact with elected officials, their offices or provide them with the means to replace them by interacting directly with public servants, allowing voters to have a direct impact and influence in their government.

11. representation, transparent, vote These technologies can create a more ___government, allowing voters to immediately see how and why their ___in the capital is voting the way they are. This helps voters better decide who to ___for in the future or how to help the public servants become more productive. These technologies can create a more ___government, allowing voters to immediately see how and why their ___in the capital is voting the way they are. This helps voters better decide who to ___for in the future or how to help the public servants become more productive.

12. Key These technologies can create a more transparent government, allowing voters to immediately see how and why their representation in the capital is voting the way they are. This helps voters better decide who to vote for in the future or how to help the public servants become more productive. These technologies can create a more transparent government, allowing voters to immediately see how and why their representation in the capital is voting the way they are. This helps voters better decide who to vote for in the future or how to help the public servants become more productive.

13. Accountable, democracy, legislature, transparency A government could theoretically move more towards a true ___with the proper application of e-government. Government ____will give insight to the public on how decisions are made and hold elected officials or public servants ____ for their actions. The public could become a direct and prominent influence in government ____to some degree. A government could theoretically move more towards a true ___with the proper application of e-government. Government ____will give insight to the public on how decisions are made and hold elected officials or public servants ____ for their actions. The public could become a direct and prominent influence in government ____to some degree.

14. Key A government could theoretically move more towards a true democracy with the proper application of e-government. Government transparency will give insight to the public on how decisions are made and hold elected officials or public servants accountable for their actions. The public could become a direct and prominent influence in government legislature to some degree. A government could theoretically move more towards a true democracy with the proper application of e-government. Government transparency will give insight to the public on how decisions are made and hold elected officials or public servants accountable for their actions. The public could become a direct and prominent influence in government legislature to some degree.

15. Put the verbs in brackets into apropriate forms E-government ___(allow) citizens to interact with computers to achieve objectives at any time and any location, and ___(eliminate) the necessity for physical travel to government agents ___(sit) behind desks and windows. Improved accounting and record keeping can ___(note, passive) through computerization, and information and forms can ___ easily ___(access, passive) equaling quicker processing time. E-government ___(allow) citizens to interact with computers to achieve objectives at any time and any location, and ___(eliminate) the necessity for physical travel to government agents ___(sit) behind desks and windows. Improved accounting and record keeping can ___(note, passive) through computerization, and information and forms can ___ easily ___(access, passive) equaling quicker processing time.

16. Key E-government allows citizens to interact with computers to achieve objectives at any time and any location, and eliminates the necessity for physical travel to government agents sitting behind desks and windows. Improved accounting and record keeping can be noted through computerization, and information and forms can be easily accessed, equaling quicker processing time. E-government allows citizens to interact with computers to achieve objectives at any time and any location, and eliminates the necessity for physical travel to government agents sitting behind desks and windows. Improved accounting and record keeping can be noted through computerization, and information and forms can be easily accessed, equaling quicker processing time.

17. On the administrative side, access to help find or retrieve files and linked information can now ___(store, passive) in databases versus hardcopies stored in various locations. Individuals with disabilities or conditions no longer have to be mobile to be active in government and can be in the comfort of their own homes. On the administrative side, access to help find or retrieve files and linked information can now ___(store, passive) in databases versus hardcopies stored in various locations. Individuals with disabilities or conditions no longer have to be mobile to be active in government and can be in the comfort of their own homes.

18. Key On the administrative side, access to help find or retrieve files and linked information can now be stored in databases versus hardcopies stored in various locations. Individuals with disabilities or conditions no longer have to be mobile to be active in government and can be in the comfort of their own homes On the administrative side, access to help find or retrieve files and linked information can now be stored in databases versus hardcopies stored in various locations. Individuals with disabilities or conditions no longer have to be mobile to be active in government and can be in the comfort of their own homes

19. Recent trials of e-government ___(meet, passive) with acceptance and eagerness from the public. Citizens participate in online discussions of political issues with increasing frequency, and young people, who traditionally display minimal interest in government affairs, ___(draw, passive) to e- voting procedures. Recent trials of e-government ___(meet, passive) with acceptance and eagerness from the public. Citizens participate in online discussions of political issues with increasing frequency, and young people, who traditionally display minimal interest in government affairs, ___(draw, passive) to e- voting procedures.

20. Key Recent trials of e-government have been met with acceptance and eagerness from the public. Citizens participate in online discussions of political issues with increasing frequency, and young people, who traditionally display minimal interest in government affairs, are drawn to e-voting procedures. Recent trials of e-government have been met with acceptance and eagerness from the public. Citizens participate in online discussions of political issues with increasing frequency, and young people, who traditionally display minimal interest in government affairs, are drawn to e-voting procedures.

21. development, e-government, objectives, operations, resources There are many ways to characterize the development of__. On the disappointing side (no public value created) we can talk about such __that is: Wasteful – engages __ but does not result in optimization of government __; Pointless - even if it optimizes government operations, has no (or only minimal) effect on the development __preferred by society. There are many ways to characterize the development of__. On the disappointing side (no public value created) we can talk about such __that is: Wasteful – engages __ but does not result in optimization of government __; Pointless - even if it optimizes government operations, has no (or only minimal) effect on the development __preferred by society.

22. capabilities, capacity, context, engagement, human, institutions, participation, perspective, values On the satisfying side (active __ in public value creation), and especially from the__ of the world-making process that has been outlined in the UN Millennium Declaration, we can talk about e- government development that is: Meaningful - optimizes government operations, and: - supports __ development, i.e. empowers people/raises human __, and in this framework; - equips people for genuine __ in the inclusive political process; - supports __ considered as essential for human development in the 21st century. Meaningful development of e-government gives the __of public administration additional __ to shore up the societal ___ conducive to human development On the satisfying side (active __ in public value creation), and especially from the__ of the world-making process that has been outlined in the UN Millennium Declaration, we can talk about e- government development that is: Meaningful - optimizes government operations, and: - supports __ development, i.e. empowers people/raises human __, and in this framework; - equips people for genuine __ in the inclusive political process; - supports __ considered as essential for human development in the 21st century. Meaningful development of e-government gives the __of public administration additional __ to shore up the societal ___ conducive to human development

23. Three types of e-government development There are many ways to characterize the development of e-government. On the disappointing side (no public value created) we can talk about such development that is: Wasteful - engages resources but does not result in optimization of government operations; Pointless - even if it optimizes government operations, has no (or only minimal) effect on the development objectives preferred by society. There are many ways to characterize the development of e-government. On the disappointing side (no public value created) we can talk about such development that is: Wasteful - engages resources but does not result in optimization of government operations; Pointless - even if it optimizes government operations, has no (or only minimal) effect on the development objectives preferred by society.

24. Three types of e-government development On the satisfying side (active engagement in public value creation), and especially from the perspective of the world- making process that has been outlined in the UN Millennium Declaration, we can talk about e-government development that is: Meaningful - optimizes government operations, and: - supports human development, i.e. empowers people/raises human capabilities, and in this framework; - equips people for genuine participation in the inclusive political process; - supports values considered as essential for human development in the 21st century. Meaningful development of e-government gives the institutions of public administration additional capacity to shore up the societal context conducive to human development On the satisfying side (active engagement in public value creation), and especially from the perspective of the world- making process that has been outlined in the UN Millennium Declaration, we can talk about e-government development that is: Meaningful - optimizes government operations, and: - supports human development, i.e. empowers people/raises human capabilities, and in this framework; - equips people for genuine participation in the inclusive political process; - supports values considered as essential for human development in the 21st century. Meaningful development of e-government gives the institutions of public administration additional capacity to shore up the societal context conducive to human development