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Grievance Information System District Kurukshetra.

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Presentation on theme: "Grievance Information System District Kurukshetra."— Presentation transcript:

1 Grievance Information System District Kurukshetra

2 How to Lodge Complaints 1.Personally 2.From MIS Room 3.CSC etc. 4.Touch Screen 5.Sanjhi Pahal 6.Time Limit 7.Night Halt 8.CM/FCR/Other 9.News Paper

3 Introduced Time Limit A number of people visit DC Office and other offices daily for their small works. An effective grievance redressal /monitoring system introduced in district e-Maitri Applications received are categorized and given time limit. Reviewed on weekly basis with all officers for faster disposal. System reduced number of visits of people / complainants due to redressal of their complaints in given time limit.

4 Receipt Issued to All A new Unique Complaint ID is generated and Computerized receipt is issued to all after lodging a new complaint.

5 SMS to Complainant Complaint ID is auto generated and send to the complainant mobile by SMS.

6 User Name/Password User Name & Password has been issued to Every department/office. Please Got it from NIC if not available

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12 Complaint Details in PDF

13 Online Access of Complaints All the Complaints in Time Limit are Scanned and available online to individual department after login Online Portal.

14 Print out of the Status Any department can login into the website and check the status or print the pending/disposed complaints List.

15 Helpline

16 Enquiry By SMS Complainant can also check the status of their complaints by Sending SMS CCMS GIS the Complaint Status will be send on Mobile. To : CCMS GIS

17 Enquiry By SMS (Online) Complainant can also check the status by entering the Complaint ID and Mobile No. on Website. the Complaint Status will be send on Mobile.

18 Complaint Entry (Online)

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20 Enquiry on Touch Screen

21 Status on SMS (Monitoring) Total Pending Complaint to : - Nodal officer. DIO/Operator/CTM Every Week.

22 Reminder Issued to All Reminders are issued to all departments for the pending complaints.


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