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Profitable Growth Thru’ B3X Number One for the Customer ! Pick up & Drop Service –High end & above phones Pick up Service Is Only applicable for the Models.

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Presentation on theme: "Profitable Growth Thru’ B3X Number One for the Customer ! Pick up & Drop Service –High end & above phones Pick up Service Is Only applicable for the Models."— Presentation transcript:

1 Profitable Growth Thru’ B3X Number One for the Customer ! Pick up & Drop Service –High end & above phones Pick up Service Is Only applicable for the Models with Customer Price ≥ INR 10K - on Customer request Service is available in Top 8 cities (DEL,NCR,MUM,CHE,PUNE,HYD,KOL,AHM,BAN) Service Applicable with in 5 KM of Radius from the service centers Pick up Service Drop Service Is Only Applicable for the Models with Customer Price ≥ INR 10K Service available for customers who don’t get the Service in 1 Hr. Drop Service is Applicable to entire PAN India Service Applicable with in 5 KM of the Radius from Service center Drop Service Customer Awareness Drop Service : ASC should display Drop Svc Facility on the Notice Board Pick UP Service : Pick Up Service Sticker will be pasted on all Model >=INR 10K Pick Up Service Call Registration Process Customer can send SMS On for Pick Up Service Customer can call our Call Center No ( ) for Pick Up Service

2 Profitable Growth Thru’ B3X Number One for the Customer ! Pick Up Service Call Flow SMS : On Receipt of SMS from Customer, Agent will call the customer and collect the Information and same will be forward to respective ASC/BSM. Call Center : Once Call Center receive a request from Customer, after verification, agents will register the call in CSNET Mobile query registration screen. Auto mail will go to respective ASC/BSM. ASC will call the customer and fix up an appointment to pickup the Handsets and same will be updated on CSNET portal. Call Entry Process :SPX ASC will select Pickup/Drop Service option in SPX Customer Type at the time of Call Closing. Claimed will be passed based on the basis of Customer Type /Models. HO will make 100% Happy Calling for all pickup & Drop Service Customers. Penalty will be imposed if any mismatch is found. Additional amount of INR. 25 will be paid for all Pickup/Drop Svc Pick up & Drop Service –High end & above phones

3 Profitable Growth Thru’ B3X Number One for the Customer ! Pick UP Service Call Flow Pick up & Drop Service –High end & above phones

4 Profitable Growth Thru’ B3X Number One for the Customer ! Drop Service Call Flow Pick up & Drop Service –High end & above phones


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