8 Edit Customer Adding Payors If a payor provides more than one type of coverage, select the type that the payor bases its payments on most of the time.Accept Assignment does not necessarily mean the same thing as being a Participating Provider.Normally not used.Denotes the relationship of the CUSTOMER TO THE SUBSCRIBER.
9 Deceased Patients Ends all Standing orders for the Patient Doesn’t allow Dispatch to choose Patient for Dates of Service after the deceased datePatient Invoices and collection letters are addressed to “The Estate of”Won’t require Signature Source for Patient
10 Deceased Patients Check the Show all button to see deceased Customers Add text about show allCheck the Show all button to see deceased Customers
11 Permanent AddressPatient Mailing Address such as a P.O. Box or the place where they receive their mail.Free text section for International addresses.Patient Residence should be the physical location the patient can be picked up from.
12 Change CustomerTo change the customer associated with a trip press <ctrl> H or Trip > Call Taking > Change CustomerIf the patient already exists in your database, they will be displayed. Otherwise they can be added by clicking New.
13 Change Primary Payor Resetting the Primary Payor will: This is typically done in cases where the wrong Payor was billed initially.Trip > Call Taking > Change Primary PayorThis is the Current Payor.Resetting the Primary Payor will:Reverse Contractual AllowancesReset the trips status to Pending VerificationThis is the Primary Payor.
14 Change Schedule & Event To change the Schedule, Event and/or Next Event Date while editing a trip in Call Taking:F2Trip >Call Taking > Change Schedule & EventDouble-click in the magnified area above
16 Create Trip from Last Leg When multi-legged trips need to billed as separate claims, use the Create Trip from Last Leg feature.Highlight the last leg of the trip then go to Trip > Call Taking > Create Trip from Last Leg or hit <Ctrl> L.The trip has been split into two ‘A’ legs.
17 Merge Trip into Other Trip Trip>Call Taking> Merge Trip into Other TripUsed to create a Roundtrip from two “A” Legs
18 Re-Mark as BilledUsed to re-mark a trip as billed where the status was changed back to Pending Verification or Verified.Changing Primary Payor will change the status on the trip.
19 Time Payment Put the Patient on your Time Payment Schedule Select the minimum amount the patient will pay each month
20 Important! Time Payment The account will default if the patient pays less than the contract amount.
21 Printing a PCS Trip>Print PCS or Print Preview PCS Treating or Referring Physician from Tab 2- Medical will populate on PCS
22 PCSYou can track when the PCS was received and how long the PCS is good forIf you have Professional Reports you can print a report for any PCS indicated on a trip that will expire the next month.
23 PCS Expiration Report This Report is available only if you have the Professional Reporting Package
24 PCS History Allows you to see all PCS information on file for patient. Will show up to 50 entries by defaultEnables you to copy PCS information to the current trip.Right click on PCS on Tab 2
26 Workflow <Ctrl> + W Workflow should be used as your first tool for Claim follow-upWorkflow can also be used as a management tool to gauge productivityWorkflow is meant to be Worked so your revenue Flows!
27 Defining a Workflow filter Select the Define Button or use <Alt> + D
28 Defining a Workflow filter Keep it Simple; decide what type of trips you are looking for and limit specific selectors.Remember: You don’t have to fill everything out!
29 Defining a Workflow filter Select Your Billing StatusesThree Billing Statuses:BilledCompleteVerified
30 Defining a Workflow filter Don’t forget to check the boxes at the bottomWill add filter to your RescueNet Billing TodayCheck this box if all user will share this filter
31 Verify vs. Auto-VerifyVerify allows you to verify the currently selected tripWhen Auto-Verify is selected, RescueNetwill try to verify every trip currently in the filter.
32 RescueNet Billing Today <F12> Summarize the Billing Filters you need to seeGives you a good idea of not only what work you have for the day but where you are currently in your follow-up
33 RescueNet Billing Today <F12> Use to update filters through out daySelecting “Totals” shows total numbers of trips and dollarsRescueNet Billing TodayIf “Summarize this Billing Filter on RescueNet Billing Today” has been checked, the information from those billing filters will summarize here.Press the F12 key.OrClick on “Module” from the Menu bar at the top.
34 RescueNet Billing today Selecting “Charts” displays the same data in a “chart” format
35 Rolodex Search RescueNet for Payors, Facilities, Crew Members, Doctors, Post and System UsersEdit>Rolodex or <Alt> V then R
36 Trip Inquiry <F3> <Ctrl> F3Referred to as the “BlueMan”Allows you to quickly find all trips for the patient as well as the current total balance for the patient.
38 Find Customer <Ctrl + R> Search for a patient by name, Social Security number, the ID assigned by you or by the Payor and policy number.
39 Find Trip <F5>Search for a Trip using several selectors
40 Last Recalled Trips Recalls the last 10 trips viewed Will only recall the last 10 trips viewed from an active session. If you log out, RescueNet can not recall trips from the previous session.
41 Print Receipt You can print a receipt for a patient payment Can be printed at the time of posting or at a later dateTrip>Call Taking> Print Receipt
42 Do Not Auto-CloseUse to print a copy of billing form
43 Window Sort Options <Alt> + W Allows you to sort the open modules
44 Save Settings Now Desktop>Save Settings Now Once you have set the order of your modules and columns, save it so that the next time you login you will not have to order the modules again*AutoSave on Exit should not normally be used