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Pdas: rick peterson marc scarborough Rice University unsupportable(?) supporting the.

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Presentation on theme: "Pdas: rick peterson marc scarborough Rice University unsupportable(?) supporting the."— Presentation transcript:

1 pdas: rick peterson marc scarborough Rice University unsupportable(?) supporting the

2 Copyright Statement "Copyright Rick Peterson and Marc Scarborough This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. To disseminate otherwise or to republish requires written permission from the authors."

3 goals: (marc) 1 - share the complexity 2 - explain the technology & offer options (rick) 3 - open discussion on your solutions (the group)

4 pdas

5 Let’s start with “p”

6 personal

7 pertaining to persons, as opposed to things *from wiktionary.org

8 d

9 digital

10 1. Having to do with digits (fingers or toes); performed with a finger.* *from wiktionary.org

11 a

12 assistant

13 3. A software tool that provides assistance in some task.* *from wiktionary.org

14 which gives us…

15

16

17

18 and makes

19 life

20

21 complex

22 and supporting

23 pdas

24 challenging

25 but…why??

26 first…

27 pdas

28 personal

29 VIP

30

31 another VIP

32

33 and it’s the eighth deadliest sin

34 envy

35 and when the VIP arrives

36

37

38

39 oh no, not another BLACKBERRY user

40 unless of course they’re running

41

42 in which case

43

44 (but that’s another story)

45 but if they’re are using, let’s say

46

47 there may be issues

48 with over the air (OTA) sync contacts calendar tasks

49 and any 3rd party software Consilient Notify.net Others?

50 with duplicate(ing) contacts

51 with weird calendar events

52 added costs, models, and ROI

53 and with people expecting perfection

54 bottom line?

55 these issues/complexities

56 are nothing if

57 VIP

58 wants

59

60 second…

61 pdas

62 digital

63

64 have to do digital things

65 -create, send, receive -manage contacts -make and keep appointments

66

67

68

69 digital information access Personal preference +

70 in a world of…

71 approx. 1 BILLION cellular phone subscribers

72 where approx. 40% replace phones EACH YEAR

73 and where all smartphones will DO wireless: web calendar contacts tasks

74 there exists complexity

75 oh - and 1% of that market by 2008 will be owned by…?

76

77 THAT will play well with the enterprise

78 which leads us, finally…

79 pdas

80 assistant

81

82 need for more capable assistants

83 with enterprise tie-in

84 what can help?

85 Web 2.0 & pdas? from

86 mix, match, and mutate

87 “build applications that harness network effects to get better the more people use them.” tim o’reilly from

88

89

90

91

92

93 p - personal preference a - an enabled assistant d - digital info needs

94 more features and more capability in the pda’s future

95 and it’s up to us to help

96 Now… Marc proper homage duly given to Dick Hardt, CEO of sxip.com and his presentation/style at: from which some of the style of this presentation has shamelessly been stolen

97 Supporting the PDA at Rice University Marc Scarborough Rick Peterson

98 In This Issue Why PDAs are hard to support Challenges we face at Rice Our available options What we did at Rice What you can do More resources and Q&A Applause

99 Why is supporting PDAs so hard? Different devices require different back end systems to function –Exchange, Blackberry Enterprise Server, etc Cell providers offer little to no help –Most assume the back end is there and well understood There are so many devices –People choose devices before deciding on services –Not just cell phones anymore

100 Why is this so hard for Rice? No Blackberry Enterprise Server (BES) –Rice uses Oracle Calendar –BES does not “synchronize” with Oracle Microsoft Exchange is an alternate, fee-based service for our users –Rice uses more traditional services (Cyrus) Money –Devices, Data Plans, Licenses are all expensive

101 Options for Oracle and traditional Unix Oracle does offer some sync options –SyncML (“wireless” pull) –PocketPC and Palm Sync Clients (“tethered”) Most smartphones now have full IMAP(s) clients –There are also many third party clients

102 What is SyncML? SyncML is an open standard designed to synchronize information across multiple types of networks to and from multiple types of devices and platforms. –Non-vendor, non-os, non-application specific –Works over standard networks (wired, wireless, cell, etc) and protocols (HTTP(s), SMTP, etc)

103 Calendar Server Web Server SyncML - Like HTML, but for PIM Internet HTML Over TCP/IP SyncML Over TCP/IP

104 Support for SyncML

105 The Compatibility Question Rice Technologies –We now know what services we can offer IMAP, SyncML, ActiveSync –We now know more about the mobile devices Windows Mobile, Palm, Blackberry, Symbian (iPhone?) Push vs Pull –Push Server-initiated synchronization, like Blackberry (instant ) –Pull Client-initiated synchronization, like traditional (checking every 15 minutes)

106 Compatibility Chart - Dash Oracle and Cyrus T-Mobile Dash (1) Microsoft Exchange, (2) Blackberry Enterprise Server, (3) Requires third party software,(4) Investigating possible option Cingular Blackjack

107 Compatibility Chart - Dash Microsoft Exchange (1) Microsoft Exchange, (2) Blackberry Enterprise Server, (3) Requires third party software,(4) Investigating possible option T-Mobile Dash Cingular Blackjack

108 Compatibility Chart - Treo 680 Oracle and Cyrus Cingular Treo 680 (1) Microsoft Exchange, (2) Blackberry Enterprise Server, (3) Requires third party software,(4) Investigating possible option

109 Compatibility Chart - Treo 680 Microsoft Exchange Cingular Treo 680 (1) Microsoft Exchange, (2) Blackberry Enterprise Server, (3) Requires third party software,(4) Investigating possible option

110 Compatibility Chart - BB 8100 Oracle and Cyrus BlackBerry 8100 (1) Microsoft Exchange, (2) Blackberry Enterprise Server, (3) Requires third party software,(4) Investigating possible option

111 Compatibility Chart - BB 8100 Microsoft Exchange BlackBerry 8100 (1) Microsoft Exchange, (2) Blackberry Enterprise Server, (3) Requires third party software,(4) Investigating possible option

112 How can I prepare? Know what technologies the services you currently offer use Become familiar with what technologies are compatible with which services Develop consistent responses to similar questions Educate and train IT Support Staff

113 Push Services - Beyond the Blackberry Microsoft Exchange ActiveSync –Great for those with Exchange servers –Includes some non-Microsoft devices (Symbian, Palm) Third-party –Offerings from Consilient, Good and IntelliSync –Multi-device support ASP/Hosted –NotifyLink

114 Third Party Products and Services ASP/Hosted –NotifyLink (Blackberry) –Motorola GoodLink (Mulitdevice) –Nokia Intellisync (Multidevice) Client Support –Synthesis AG (SyncML for Windows Mobile and Palm) –Nexthaus (SyncML for Blackberry)

115 Third Party Products and Services Clients –Snappermail (IMAP for Palm) –ProfiMail (IMAP for Windows Mobile and Symbian)

116 Links SyncML –http://www.openmobilealliance.org/tech/affiliates/syncml/syncmlindex.htmlhttp://www.openmobilealliance.org/tech/affiliates/syncml/syncmlindex.html Consilient –http://www.consilient.com/http://www.consilient.com/ NotifyLink –http://www.notifycorp.com/http://www.notifycorp.com/ Synthesis AG –http://www.synthesis.ch/http://www.synthesis.ch/ Nexthaus –http://www.nexthaus.com/http://www.nexthaus.com/ Snappermail –http://www.snappermail.com/wireless/ /http://www.snappermail.com/wireless/ / ProfiMail –http://www.lonelycatgames.com/?app=profimailhttp://www.lonelycatgames.com/?app=profimail Motorola Good –http://www.good.com/corp/index.phphttp://www.good.com/corp/index.php Nokia Intellisync –http://www.usa.nokia.com/A http://www.usa.nokia.com/A

117 Thank you! Any solutions to share?


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