1. equal opportunity/ADA institution Objectives Understand that communication is a two-way process. Recognize the importance of nonverbal communication. Practice effective listening skills. Practice strategies for use in difficult communication situations. Identify ways to strengthen relationships.

2. equal opportunity/ADA institution The Communication Process Sender Encodes Message Receiver Decodes Message channel feedback Noise can hinder the message.

3. equal opportunity/ADA institution verbal nonverbal Sender Encodes Message Receiver Decodes Message channel feedback Noise can hinder the message. The Communication Process, Part 2

4. equal opportunity/ADA institution Communication Breakdowns INSTEAD OF THIS:TRY THIS: Harsh Startup Criticism or sarcasm Soften Startup I-statement Four Horsemen Criticism Contempt Defensiveness Stonewalling Make and Receive Repair Attempts FloodingSoothe Self and Each Other

5. equal opportunity/ADA institution ©2005 Loving Guidance Inc. ConsciousDiscipline.com Calming Techniques

6. equal opportunity/ADA institution Three Questions 1 1.How do you most often express love to others? 2.What do you complain about (in your relationship) most often? 3.What do you request of your spouse/partner most often? 1 From The Five Love Languages by Gary Chapman

7. equal opportunity/ADA institution The Five Love Languages Acts of Service Doing things to help out Words of Affirmation You look nice today, I love you, etc. Gifts Thoughtfulness, effort

8. equal opportunity/ADA institution The Five Love Languages Physical Touch Hugs, holding hands, pats on the back, etc. Quality Time Undivided attention, doing things together