1. Effective Listening: Art or Magic? Workshops, Etc!, Inc.

2. 2 Questions What is the difference between “listening” and “active listening”? What is the real reason you hear but don’t listen? What skills are required to be an effective listener? How would you score your “listening” ability?

3. 3 Session Outcomes Complete personal listening assessment Determine strengths and areas of improvement as an effective listener Discuss role of listening skills in the communication process Discuss strategies to develop others develop effective listening skills

4. 4 The Process of Effective Communication Sender Channel Receiver Feedback Message EncodeDecode

5. 5 Communication Tips Communicate directly Keep it simple Explain Use the right medium

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7. 7 Try Clean off your desk when meeting with employees. Note the color of the employee’s eyes. Train yourself to ask questions instead of making statements.