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Learning to Communicate. Chapter 1, Lesson 1 Chapter Overview 1. Learning to Communicate 2. Learning to Listen 3. Learning to Think Critically.

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Presentation on theme: "Learning to Communicate. Chapter 1, Lesson 1 Chapter Overview 1. Learning to Communicate 2. Learning to Listen 3. Learning to Think Critically."— Presentation transcript:

1 Learning to Communicate

2 Chapter 1, Lesson 1 Chapter Overview 1. Learning to Communicate 2. Learning to Listen 3. Learning to Think Critically

3 Chapter 1, Lesson 1 How does the communication process work? What are encoding and decoding? What are communication cues? What are barriers to effective communication? Why is feedback important? What are some steps to improve communication? Lesson Overview

4 Chapter 1, Lesson 1 Quick Write Have you ever been in a situation where you thought that someone just wasnt listening to you? What happened? How did you think and feel? What did you do? Write a few sentences to describe your reaction.

5 Chapter 1, Lesson 1 Communication Process The Communication Process From Hersey, P., Blanchard, K. H., & Johnson, D. E. (2001). Management of Organizational Behavior: Leading Human Resources. Eighth Edition. Upper Saddle River, NJ: Prentice-Hall, Inc., p. 301.

6 Chapter 1, Lesson 1 EncodingEncoding turns a message into symbols that have meaning for the receiver ChannelingChanneling puts an encoded message into medium of delivery DecodingDecoding translates the encoded message into meaning for you, the receiver Encoding, Channeling, Decoding

7 Chapter 1, Lesson 1 Encoding and Decoding Graphic courtesy of Clipart.com

8 Chapter 1, Lesson 1 Communication Cues Signals that accompany senders verbal message Nonverbal communicationNonverbal communication CuesCues may include: – –gestures – –facial expressions – –eye behavior – –movement

9 Chapter 1, Lesson 1 What communication cue is expressed here? Photo courtesy of Thinkstock Images

10 Chapter 1, Lesson 1 Barriers to Communication NOISE ExternalExternal Background noises, television turned on, other people, telephone ringing InternalInternal Daydreaming, fidgeting, hunger, sleepiness, anxiety

11 Chapter 1, Lesson 1 Feedback FeedbackFeedback is the receivers response to the senders message Feedback can be positive or negative Feedback can indicate that your receiver got the message and whether it was understood Feedback may indicate that the receiver needs more information or clarification

12 Chapter 1, Lesson 1 Importance of Feedback Feedback closes the communication loop SENDER RECEIVER MESSAGE FEEDBACK Graphics courtesy of Clipart.com

13 Chapter 1, Lesson 1 Improving Communication Focus your message Plan what to say; know your goals and audience Magnify the listeners attention Make the message relevant to the receivers point of view Penetrate barriers Use specific and concrete language Listen actively Listen to understand meaning; hearing isnt enough

14 Chapter 1, Lesson 1 Review Communicationcreation and sending of information, from one person to another The communication process involves senders, receivers, encoding, channeling, decoding, and feedback Feedback helps the sender know if the receiver got the message correctly Communication cues are nonverbal signals that add to the message

15 Chapter 1, Lesson 1 Review Noise is anything that interferes with communication Noise can be internal, in which the receiver distracts him or herself Noise can also be external, in which outside distractions and noises interfere Therefore, feedback is critical to ensure that noise has not interfered with the message and that the receiver accurately interpreted the senders meaning Feedback closes the communication loop, or process

16 Chapter 1, Lesson 1 Review Focusing the message Magnifying the listeners attention Penetrating barriers Active listening The Steps to Improve Communication

17 Chapter 1, Lesson 1 Summary How does the communication process work? What are encoding and decoding? What are communication cues? What are barriers to effective communication? Why is feedback important? What are some steps to improve communication?

18 Chapter 1, Lesson 1 Next Donethe process of communication Nexthow to be an effective listener Graphic courtesy of ClipArt. com


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