2 Objectives By the end of the presentation, participants will: Know proper table manners in business or social settingGain skills to conduct themselves properly when eating in any situation
3 Table Manners & Place Setting Posture and hand placementPlacement of napkinTalking and chewingWhen to begin eating and what to do if something is unreachablePlacing utensils at the end of meal
4 Table Manners & Place Settings Ordering foodUsing toothpicks and freshing upUse of cell phonesWhen you have to sneeze, burp or blow your nose
5 Table Manners &Place Setting Proper placement of utensils when setting tableAmerican style and European style to hold utensilsWhen food is served family styleWhen presented with a finger bowl at the end of the mealServing yourself butter and placement of the butter knife
7 Objectives By the end of the presentation, participants will: Identify ways to communicate and manageimpressions through proper dressUnderstand universal body languageGain a greater sensitivity to nonverbalmessages
8 Dress LanguageSocial or business setting - communicating ourselves to othersDressing to control impression and reflect self-perception
9 Dress Language Professional presence for women Best Styles and colors Suggested color combinationsBest fabrics, fit and comfortAccessoriesBasic wardrobe
10 Dress Language Professional presence for men Best Styles and colors Suggested color combinationsBest fabrics, fit and comfortAccessoriesBasic wardrobe
11 Body Language Nonverbal messages Body motions and nervous gestures Posture and handshakesFacial expression and eye contact
12 Greetings, Introductions, and the Art of Good Conversation
13 Objectives By the end of the presentation, participants will: Increase their level of confidence in unfamiliar situationsAcquire a set of guidelines for everyday living in a social and business environment
14 Greetings Beginning your greeting If you ask someone “How are you?” be prepared to stick around for the answerThe typical greeting, “Good morning, how are you?” is simply a ritual. The appropriate reply is, “Fine thanks, and how are you?”Once you are introduced repeating the persons name and saying, “Hello, Dr. Wilson it is a pleasure meeting you”, is a polite technique that helps you remember a person’s name
15 Greetings Informal and Inappropriate Greetings What’s shakin’ Yo What’s Up or WassupWhat’s HappeningHeyHow you doing or How ya doinHow’s it GoingHolla
16 Greetings What is a good handshake? Dead Fish Palm Pincher Bone CrusherAll AmericanFirm, Warm Handshake
17 Introductions The first impression: Putting Your best foot forward During introductions make eye contact, rise, smile, and shake hands with the other personWho should be introduced to whom?Mention the most important person first (Based off of Rank, not gender). Present a gentleman to a lady. A young lady to an older one. A single woman to a married one.Names are not enough, supply a nugget of information with the name to serve as a conversation starterYou’ve been introduced, now what?
18 Art of Good Conversation Making a lasting impressionHow do you want to be rememberedBody language and appropriate behaviorEstablishing rapportGood listening skillsEye Contact, NoddingShowing Interest in Others
19 Art of Good Conversation Conversations to avoidMoney matters, including salaries, debts, and taxesPersonal topics or topics that could be embarrassing - ageThe state of one’s health or someone else’s healthControversial subjects, such as religion, politics, gossipGloomy or depressing topics -floods, world hunger
20 Art of Good Conversation Starting a conversation at dinner of lunch: What do you talk about?Use the word H E L P to recall topics for chitchat.H - hobbies, interestsE - entertainment (music, movies, plays), events (Current)L - leisure, literature, and lawP - photography, professionalism
21 Art of Good Conversation The art of small talk is regarded as an important business and social skillUtilizing the 5 W’s will help you to start a sentenceWho, What, When, Where, WhyAsk Open Ended questions so that you receive more than a Yes or No Answer
22 Self-Empowerment Checklist Develop win-win negotiating skillsStrengthen communication skills (writing, speaking, listening)Practice team-building skills – bringing people to consensusPursue deeper levels of job knowledge and skillsAcquire and practice trust-building skills and behaviorsDevelop or enhance leadership skillsIdentify personal negative habits and reduce themDevelop and practice assertiveness skillsPractice sharing my ideas, skills, knowledge more broadlyLearn and practice conflict resolution skillsPractice positive self-projection (in speech, dress, self-image)Seek ways to broaden personal vision and creativityLearn to be more politically savvyTake initiative more often and generate the energy required to do soMaster techniques for managing personal stress productively Use this list to help you identify your development goals or select 1 or 2 goals to work on.
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