1. E-Work & Corporate Responsibility Dr Volker Krieger Director, Central Account Management Europe INFRASTRUCTURE SOLUTIONS

2. Agenda (This page) What do we have to learn History of E-Work History of Corporate Responsibility of Corporates and Coworkers Modern Wishes What is there to come Any Anticipation already ? Corporate Duties What do E-Workers anticipate? E-Workers Duties An Example: Virtual Central Account Management (VCAM) E-Work and Corporate Responsibility E-Responsibility and Corporate Work

3. It was always the aim of human beings to live a life of comfort and to reduce the therefore necessary work. Are we now then at the end of Work? „What would happen if your children grew up having two value systems, the values of the market place as well as the values of social capital and civil society...?“ by Jeremy Rifkin, End of Work May be it is only a question of definition. „Work“ has always experienced changes..... And children have always learned

4. History of E-Work i.e. History of Internet When are there as many people as internet hosts? Developement of Internet Hosts World Pop.

5. History of Corporate i.e. History of Industry ~ 800-1600 Middle Ages - working where you live ~1800-2000Industrial Revolution - assembly line ~2000- ?Information Society- robots take over The Information Revolution is yet to come. By now we are only experiencing the beginning of Artificial Intelligence. Moore‘s Law?

6. Responsibility of Corporations and Coworkers What do we anticipate? Internal Leadership (Learning Organization) Social Competence (Teamwork) Focus on Education (Life long Learning) Motivation (Performance Measurement)

7. Modern Wishes - The Cluetrain Manifesto htp://www.cluetrain.com... 42. As with networked markets, people are also talking to each other directly inside the company—and not just about rules and regulations, boardroom directives, bottom lines. 43.Such conversations are taking place today on corporate intranets. But only when the conditions are right.... Is the answer 42?

8. What is there to come? Computer Generations: ENIAC - „.. ever six needed...“ Nokia Communicator HAL 9000....?

9. Any Anticipation already? Artificial Intelligence Voice Recognition Neural Nets etc.

10. Corporate Duties: Learning Organization to induce internal leadership Flat hierachies to delegate more self responsibility to single coworker Corporate academies to support life long learning Social competencies to fulfill demands of global markets

11. What do E-Workers anticipate? Speed - email is faster than paper but as concrete, email is therefore more reliable as phone talks - can you bear with the speed? Independence of time - you can „work“ whenever you want/can.. Independence of place - you can „work“ whereever you want...

12. How can we guide ourselves into the future? What are E-Workers duties? ACCEPT generation problems technical problems ACT be a responsive and responsible human being - learn do teamwork

13. An Example: SULZER INFRA Virtual Central Account Management http://www.sulzerinfra.com/vcam

14. Questions of balance: 1) home*work > „shut the door!“ 2) home*office >> face2face-contact 3) home*tools >>> tools4communication Thank you and good Luck...