1. STATUS OF IMPLEMENTATION OF THE REGIONAL DEVELOPMENT PLAN FOR AFRICA –RDP- 2009-2012 REGIONAL DEVELOPMENT PLAN FOR AFRICA 2013- 2016 FORMULATION AND VALIDATION MEETING - ARUSHA, TANZANIA, 21-22 FEBRUARY, 2013 Presented by YOUNOUSS Djibrine Secretary General of the Pan African Postal Union (PAPU) 1

2. M. Younouss Djibrine, SG de l’UPAP et son équipe vous souhaitent la bienvenue à Arusha et vous présentent leurs meilleurs vœux de santé, prospérité et succès pour l’année nouvelle 2013 2 22222

3. INTRODUCTION 1. Since 2006, a new approach for the development of postal services has been on experimentation through the concept of “regionalization” 2. The first development plan known as “Postal Development Plan for Africa (PDPA)” was formulated to cover the period 2006-2008. It was inspired by the Bucharest World Postal Strategy BPS 2005-2008 3. The development of the second plan was for the 2009-2012 cycle and it was called “Regional Development Plan for Africa – RDP. It was drawn from the NPS 2009-2012 4. The UPU was using the concept of “regional approach” and PAPU “customization” ( Abidjan 2000 and Yaoundé 2005) ; in fact, they were all referring to a same plan drawn from World postal strategies and adapted to local realities. 3

4. “Regionalization”. The customization of activities drawn from World strategies is based on the assessment that best results are obtained from the implementation of sound regional strategies resulting from a global vision..Concerning the RDP 2009-2012, it mainly includes regional strategies and priorities, agreeing with the NPS.. Three types of projects were formulated there and implemented in Africa as well as in other regions. We shall come back especially on this later in another chapter. 4

5. Summary of some examples of key achievements on the field KEY ACHIEVEMENTS concerning all regions in general 5

6. Global Monitoring System The Global Monitoring System (GMS), implemented by the UPU, covers presently 44 countries,  including thirteen (13) in Africa,  five (5) in en Latin America, ten (10) in Asia,  Nine (9) in Europe, five (5) in Arab countries  and two (2) in Caribbean Islands. 6

7. Training A total of 126 collective training actions were organized in all regions for the benefit of 2070 postal staff. The partnership Agreement with the Post of Tunisia for TRAINPOST courses has been maintained. Some actions aimed at developing regional and local capacities were put in place, especially training of trainers and tutors. Through this platform, 42 courses are disseminated via Internet in English, Arabic, Spanish and French. 177 countries and about 7640 participants have already benefitted of online courses. 7

8. REGIONS Projects formulated and launched Africa Latin America Countries and observers Arabes Asia/Pacific Caribbean Europe et CIS Total per type Key Projects 5 3321317 Regional Projects 19 55103749 National Projects 24 -11131149 Total 48 81925511115 Summary Table of all RDP projects at 30 th June 2012 8

9. KEY ACHIEVEMENTS in Africa Summary of key field achievements in Africa 9

10. Assessment of achievements IN AFRICA : the three types of RDP projects. The Regional Development Plan for Africa (RDP) proposed practical solutions based on three types of projects: 1. Priority projects 2. Regional thematic projects 3. National projects especially for the benefit of LDCs Two priority areas of intervention were identified to support the implementation of RDP projects. 10

11. Priority Area No. 1: Improving quality of service at all levels. Five priority projects were developed and implemented in the following sub-regions :  West Africa English speaking countries,  West Africa French speaking countries,  Central Africa countries,  Eastern and Southern Africa countries. 11

12. Priority Area No. 1: Improving quality of service at all levels (cont’d) Milestones set to assess the gradual implementation of the projects enabled to note the following : 60% of the countries achieved some milestones as follows: continuous testing, stamping barcodes and et scanning for EMS items, letters and parcels, use of IFS/IFS Light. Only 40% of Designated Operators in Africa have achieved other milestones, such as putting in place a security policy for items, setting up of custom contact committees and home delivery for parcels. 12

13. Priority Area No. 1: Improving quality of service at all levels (cont’d). In the search for a suitable solution to the deficiencies observed in the area of intra-régional and interregional mail service, four projects related to mail conveyance by road were designed: - Two are already operational (Southern Africa and West Africa) - Two at the stage of feasibility study (Central Africa and East). The quality of service for international mail in Africa seems to be stable, despite the need for its improvement. As a matter of fact, quality of service is still below the standard set during the 24 th Congress (80% according to the standard J+ 5). 13

14. Priority Area No. 1: Improving quality of service at all levels (cont’d) However, as it can be observed here below, there have been progress as far as relations among French-speaking countries are concerned: In 2010, 57,4% of mails were distributed in accordance with the standard J + 5, against 52% in 2009. Such achievements resulted from a combination of two projects: - the project on quality of service management launched in 2009, and the project on mail transportation by road in ECOWAS countries. 14

15. Priority Area No. 2: Diversifying services International Fund for Agriculture Development Project The project was designed for 6 West African countries and aims at meeting three objectives: 1. Connecting rural post offices in those 6 countries to the UPU international e- payment network. 2. Ensuring smooth functioning of rural post offices by providing them with quality electronic payment services. 3. Linking UPU electronic payment services, either: - with other financial postal services (current postal accounts and saving accounts). The following five countries were concerned: Benin, Burkina Faso, Mauritania, Niger and Senegal). - or with other non postal financial services ( banks, savings banks, etc.). The following six countries were concerned: Benin, Burkina Faso, Mali, Mauritania, Niger and Senegal). 15

16. Priority Area No. 2: Diversifying services (cont’d 1) International Fund for Agriculture Development Project (cont’d ) Through this project, 273 postal offices were expected to be connected. At the end, 355 postal offices were connected and have been providing services since 2009. Today, the service is available for issuance and payment of fund transfers in 453 postal offices of the six countries participating in the project. 16

17. Priority Area No. 2: Diversifying services (cont’d 2) Projects for the development of electronic money transfer services. They were implemented to :  Increase the capacities of countries in electronic postal payment services  Improve the global performance in this area.. Beneficiary countries should be ready to get connected to the UPU global network of electronic postal payment services to develop their services in their own postal network. 17

18. Priority Area No. 2: Diversifying services (cont’d 3) Project for the development of electronic money transfer services in Central and Western Africa This follows the implementation of the electronic money transfer service that started with the project known as “International Electronic Money Order” (IEMO) bringing together 26 Western and Central African countries. Thanks to the cooperation with La Poste de France group, seven workshops were organized to this end in 2006 and 2007. Another similar project concerns English-speaking countries which have expressed their wish to opt for IFS/IFS Light. Twenty countries are currently connected and four are being connected to the IFS global network. However, situations in English-speaking and French-speaking countries in Africa are still different. 18

19. Priority Area No. 2: Diversifying services (cont’d 4) Project for the development of electronic money transfer services in Central and Western Africa (cont’d 1). As a matter of fact, the implementation of projects in Central Africa and West Africa resulted into the increase of the export transaction amounts from 54,59% in 2010 as compared to 2009. Such transactions registered a reduction of 51,68% in English- speaking countries during the same period. Out of a total transaction of $ 35, 816 million, $ 34,5 million (96,33%) were sent to French-speaking countries against only $ 1,316 million (3,67%) in English-speaking countries. 19

20. Priority Area No. 2: Diversifying services (cont’d 5) Project for the development of electronic money transfer services in Central and Western Africa (cont’d 2). The most considerable increase was recorded in the following countries as listed in alphabetic order: Burkina Faso:116% for payments; Congo (Rep.): 419% in shipping and 835% for payments; Mali: 87% in shipping and 862% for payment Niger: 217% in shipping and103% for payment. 20

21. Other areas of intervention In addition to what was said concerning the priority areas 1 and 2, other important regional projects were implemented, including one project on postal reform.. Twenty-two IPDP were drawn up in Africa. 80% of IPDP beneficiary countries are determined to implement all the recommendations that were put forward. As compared to other developing Regions, Africa is the region where the separation between the regulator and the designated operator is effective in the highest number of countries. Finally, other projects were also implemented. These are mainly related to EMS, addressing, postal regulation, sustainable development, market development and philately. 21

22. Other intervention areas 2. A resource mobilization policy was launched during the period 2009 – 2012 and helped to obtain financing from donors for different cooperation activities:. Funds received from IFAD for projects in West Africa, central Asia and Asia/Pacific. Funds from the World Bank for financial service development projects in Africa, etc.. There were also discussions with the European Union or the Inter-American Development Bank about other different projects. 22

23. Means: Budgetary requirements per region Multi-year Integrated Projects (MIPs): Regional distribution of allocations : − Africa: 37,82%. − Latin America and Caribbean: 16,82%. − Asia/Pacific: 23,43%. − Europe and CISs: 9,28%. − Arab Countries and observers: 12,65%.. As of 30 June 2012, 49 national PIP and five business plans for SMEs and countries in particular situations were being carried out or had been completed. NB: In addition to the contribution from UPU ordinary budget, in some cases, beneficiary countries contributed CHF 650 000 in total. 23

24. Main lessons drawn from the 2009–2012 Assessment. The regional approach is an effective framework for the implementation of the cooperation policy.. The regional approach through regional development plans has proven to be a real structuring and coordianation tool for actions carried out in the field by UPU in cooperation with restricted continental Unions such as PAPU.. The process related to the regional development plan (drawing up - implementation-assessment) should be seriously harnessed to enable the regional approach to be more effective.. To make RDPs more effective, a follow-up mechanism must be set up with the support from substantial experts. 24

25. Conclusion  While concluding the presentation of the mid-term review of the very first Postal Development Plan for Africa (PDPA) 2006-2008, the presenter said: “UPU and PAPU, two forces whose combination through the PDPA ( today RDP) paves the appropriate way for the development and prosperity of African posts” 25

26. Conclusion (cont’d INTRODUCTION“Regionalization” ) More than a half decade later, results are very commendable as it can be seen from the data contained in the assessment of this second Regional Development Plan for Africa. 26

27. JE VOUS REMERCIE! 27

28. THANK YOU! JE VOUS REMERCIE! 28

29. ASSANTE SANA! 29

30. Thank you for your kind attention.  Mr. YOUNOUSS Djibrine,  Secretary General of PAPU  sg@papu.co.tz sg@papu.co.tz  www.upap-papu.org www.upap-papu.org 30

31. ANNEXES in the form of table  Finally, I wish to invite those of you who are fond of figures to consult the table hereinafter attached, as we could not go through it together due to time constraints.  The table shows « Indicators related to the implementation of the Regional development plan for Africa (2009 – 2012) ». 31

32. ANNEX1 Indicators related to the implementation of the Regional development plan for Africa (2009 – 2012) Priority areaProjectActivitiesNature of the indicator ObjectiveAchivement Priority projects 1. Transfer of Funds Developing services related to the transfer of funds – Introducing money transfer system in countries not connected to IFS network. Number of connected countries 3724 – Help countries to develop exchanges within the region Increase of transactions (number and amount) Increasing transactions of 30% (base 2010) French-speaking countries: Export: +23,87% Import: +12,26% 32

33. ANNEX 2 – Help countries to develop exchanges within the region Increase of transactions (number and amount) Increasing transaction for 30% (base 2010) Penglish-speaking countries Export: –34,22% Import: –24,21% – Encourage countries to sign agreements related to extension of the network Number of agreements signed 2. Improvement of service quality New approach in relation to quality of service – auditing and assessing the whole mail processing in regional countries ( collection, sorting, transportation, addressing, distribution, security, customs, operations at airports, relations with air companies, standardization, monitoring and follow-up, use of measuring systems, etc.) Number of audited countries 3831 33

34. ANNEX 3 – Help countries to develop and implement PDQs Number of countries which have designed PDQs 3820 – Help countries to introduce GMS Number of countries which have adopted GMS 31 17 (phases 1 and 2) – Encourage and help regional countries to take part in the UPU continuous monitoring system. Of participating countries 35 32 (2011) – Help regional countries to obtain quality certification Number of certification missions 102 – Help regional countries to achieve J + 5 objective of 80% of distributed mails Number of mails distributed in accordance with the standard J + 5 for connections among countries. 80% 34

35. ANNEX 4 – Improving intraregional postal mail transportation Reducing transport delays amng countries 3 days SAPOA countries: 11,6 days Pilot project ECOWAS countries: 4 days Regional Projects 1. Postal reforms Postal reform support – Help countries to draw up IPDP Number of developed IPDPSs 2022 –Help countries to implement actions put foeward in the formulated IPDPs Field missions6 completed missions 10 carried out missions – Help countries to structure their regulation, define the universal postal service and carry out market studies. Training workshop and field missions Accomplished missions and workshops 2 completed workshops 35

36. ANNEX 5 2. EMS Improving the interoperability, the quality and the effectiveness of the EMS postal network. – developing the system “Pay for Performance” Training workshop Completed workshops 2 completed workshops – Auditing and improving the system of less performing countries. Audit missionsNumber of audited countries 6 audited countries 3. PhilatelyPhilately development – Promote philately products Training workshop Completed workshops 2 completed workshops – Sensitize countries about the advantages of the WNS system 4. Sustainable development Promoting sustainable development and social responsibility within the postal sector. Sensitising countries and provide them with tools enabling them to carry out sustainable development related activities at national level. Training workshops Completed workshops 2 completed workshops 36

37. ANNEX 6 5. POST*CODE and addressing Promoting postal addressing Carry out a regional project on postal codes in the African région. Number of countries 2517 Direct mailSeminars on Direct mail Ensure a better understanding of the importance of Direct mail as a considerable revenue generating in the area of Post, as an economic development factor and an important part in the supplying chain. Encourage the offer of specific Direct mail products and services by designated operators as well as related products and services and marketing strategies. Response rate Increasing the rate Response rate for the FDP investigation: 84% -61 % offer products referred to as Direct mail 72% offer products which are not referred to as Direct mail 37

38. ANNEX 7 Priority areas ProjectActivities ObjectiveAchievement Projets régionaux 7. Emphasizing customers and quality management Workshop on customer service and quality management – Introducing the management of large accounts in postal organizations participating in related activities. – Effective management accounts belonging to main corporate customers Number of countries 2515 8. Information and Communications Technology Role of ICTs in modernization of posts in Africa Participation of members to a regional workshop/ training on Information Technology Number of countries 3023 38

39. ANNEX 8 9. Capacity building Training workshop for regulators organized in collaboration with COMESA and CERP – Participation of members in the workshop (COMESA) – Participation of countries in Cotonou workshop Number of countries 3010 COMESA 18 (Cotonou) National projects Multi-year Intergrated projects Upgrading designated operators Designing projects to upgrade the following designated operators: Benin, Burkina Faso, Burundi, Cap-Verde, Comoros, Congo (Rep.), Côte d’Ivoire (Rep.), Eritrea, Ethiopia, Guinea, Equatorial Guinea, Lesotho, Liberia, Malawi, Mali, Mozambique, Niger, Uganda, DRC, Sierra Leone, Tanzania (United Rep.), Chad, Togo, Zambia Implemented MIPs 26 designed and implemented MIPs 8 carried out 11 in progress 5 pending validation 39

40. ANNEX 9 LIST OF ABBREVIATIONS  QDP: Quality development plans  COMESA: Common Market for Eastern and Southern Africa  EPRC: European postal regulatory committee  SAPOA: Southern Africa’s Postal Operators Association  MIP: Multi-year Integrated Project  FDP: Forum for Direct mail development  ECOWAS: Economic Community of West African States  IPDP: Integrated Postal Development and reform Plan  ICTs: Information and Communication Technology  GMS: Global monitoring System 40