1. Common Measures With a Texas TWIST
Texas Workforce Commission

2. Overview Texas’ Approach to Common Measures Implementation Steps
Problems & Solutions
Common Measure Performance Reporting System

3. Texas’ Approach Texas Workforce Commission Responsible for:
WIA/TAA/ES
TANF
Reintegration of Ex-Offenders
FSE&T
Child Care
Skills Development Fund
Self-Sufficiency Fund
SCSEP
Apprenticeship
Texas Law requires integrated system

4. Texas’ Approach Policymakers and Stakeholders interested in:
How many Customers do we serve?
How many people do we help Enter Employment?
Are people able to remain employed?
What happens to their earnings?
What are our educational achievement outcomes?
Integrated Questions

5. Texas’ Approach Common Measures
Make it easier to evaluate performance outcomes across fund sources
Real Value is that they knock down barriers to Integration
Texas Embraced and Extended Common Measures to ALL its Workforce and Business Services

6. Implementation Steps Strategic
Got Buy-in from Policymakers and Stakeholders by demonstrating value of Common Definitions
Redeveloped Agency Strategic Plan and WIA State Plan around the idea of using Common Measures to drive integration

7. Implementation Steps Strategic
Got Waiver from DOL to remove restrictions on measures we had to contract to Boards
2 Years ago (before Waiver) Boards had 46 contracted measures
This Year, Boards have 16 contracted measures

8. Implementation Steps Strategic
Aligned Board’s Job Seeker Measures with what was most important to system
Integrated Entered Employment
Integrated Retention
Integrated Educational Achievement

9. Implementation Steps Conceptual
Determined that in an Integrated System, Individuals are:
Not “Program Participants”
Customers who receive services from the workforce system
Programs are simply a means of funding services

10. Implementation Steps Conceptual No “Date of Program Participation”
No “Date of Program Exit”
Common Date of Participation
Doesn’t matter what program funds the first qualifying service
Common Date of Exit
Doesn’t matter what program funds the last qualifying service

11. Implementation Steps Conceptual Qualifying Services
Make an individual a Participant
Prevent Exit
Determined what is and isn’t a Qualifying Service
Shouldn’t be qualifying for some programs & not others

12. Implementation Steps Challenge
Texas doesn’t have a truly “Integrated” Case Management System
ES in WorkInTexas.com system
WIA/TAA/TANF/FSE&T/Etc in TWIST system
Skills/Self-Sufficiency/Apprenticeship currently in Excel
SCSEP is off with a contractor
How do you run an Integrated Workforce System without an Integrated Information System?

13. Problem & Solution Capturing Intake Information
Created Common Intake in all systems that capture Common Customer Characteristics:
Customer Identifiers (Name, SSN)
Employment Info (Status, UI, WPRS)
EEO Info (DOB, Gender, Disability Status, Ethnicity, Race)
Military Service
Education Information
Additional Customer Characteristics (Homeless, Single Parent, Offender, etc)

14. Problem & Solution Determining Soft Exit & Outcomes
Developed Common Measure Performance Reporting System
Each weekend, systems dump into COMPRESSOR
Creates unified, common customer record
Looks for 90 day gaps in service
Identifies Exit
Calculates Performance

15. Problem & Solution New Periods of Participation
Have each system look for 90 day gaps in its own services
Send customer back through simplified intake if it “appears” new POP might be beginning
Fields are prepopulated with prior values
No harm in having them “verify” information if it turns out there was no exit

16. Common Measure Perf Reporting System
Greatly Simplified Client Model
Enrollment Instance Table
Key Table tracks individual customer/Period of Participation at integrated/system level
Includes:
Common Customer Characteristics
POP information (DOP, Exit)
Num/Den flags for each measure at integrated/system level
Wage data

17. Common Measure Perf Reporting System
Greatly Simplified Client Model
Enrollment Program Level Table
Table tracks individual customer/Period of Participation at the program level
Allows us to report outcomes by program
Includes:
Num/Den flags for each measure at program level
Wage data

18. Common Measure Perf Reporting System
Greatly Simplified Client Model
Service Instance Table
Table tracks ALL individual services received by customer in Period of Participation to identify DOP and Exit
Includes:
Service Type/Dates
Program
Self-Service/Staff-Assist/Intensive/Training Flags
Local Office Codes

19. Common Measure Perf Reporting System
Greatly Simplified Client Model
Board Enrollment Reference Table
Table breaks performance out by Board
Links to Enrollment Instance Table

20. Common Measure Perf Reporting System
Greatly Simplified Client Model
Board Enrollment Reference
Many
One
Enrollment Instance
One
One
Many
Many
Service Instance
Enrollment Program
Many
One