9-1-1 Fast Facts From NENA.ORG website based on most recent FCC quarterly filing Estimated 200 million 911 calls made annually with 1/3 being wireless. Of the 6,173 Primary and Secondary PSAPs –77.0% have some Phase 1 –50.9% have some Phase 2 Of the 3,135 US Counties –68.6% have some Phase 1 –40.7% have some Phase 2 Approximately 82% of the US Population have some Phase 1 Approximately 64% of the US Population have some Phase 2
W ireless 911 Legislative Background
FCC Order The Order provides specific rules regarding routing & delivery of wireless calls –3 Phases: Phase 0 - All wireless calls will route to a destination that can respond to an emergency. A cell site will not be placed “in service” unless routing has been properly established. Essentially this is “Call Forwarding” and is voice only. Phase I - Delivery of call back number (ANI) and cell site location information (ALI) to PSAP. PSAP must make a formal request for the service. PSAP must be capable of receiving and utilizing the information. The wireless company must comply within 6 months*. Phase II - Delivery of call back number (ANI) and estimated location of the handset (ALI) must be supplied to the PSAP (may require re-bid). PSAP must make a formal request for the service and be ready to receive the data. The wireless company must comply within 6 months or in a timeline determined by the FCC*. Location criteria is subject to type of solution: Handset Solution ► 50m for 67% of calls, 150m for 95% of calls (Verizon Wireless, Sprint/Nextel, Alltel, and…) Network Solution ► 100m for 67% of calls, 300m for 95% of calls (T-Mobile, Cingular Wireless and...)
City of Richardson Order The City of Richardson Order was established by the FCC (effective November 2001). It describes the prerequisite conditions for Phase I & II deployment; what is needed to be considered a “valid” request. Additional clarification, including timelines, was made in the Richardson Reconsideration Order (effective Feb 2003). The Richardson Reconsideration Order outlines the FCC's efforts to define when a PSAP is ready to "receive and utilize" the data elements of wireless E9-1-1 services, and the responsibilities placed on wireless carriers in ascertaining and documenting a PSAP's readiness.
City of Richardson Order (continued) Pursuant to the Order, the PSAP may demonstrate that the Phase I &/or II request is valid by providing the wireless company with documentation demonstrating all of the following: a) A funding mechanism exists for recovering the PSAP’s cost of facilities and equipment necessary to receive and utilize the E9-1-1 data elements (e.g., citation to or copy of the relevant funding legislation); b) The PSAP has ordered the equipment necessary to fulfill its Phase II obligations, and that such equipment is already installed or is scheduled to be installed and operable before the end of the six month period (e.g. list of facilities and copies of relevant purchase orders, with purchase orders demonstrating commitment to vendor performance within six month period or other substantiation of vendor commitment to perform within six month period); and….
City of Richardson Order (continued) c) The PSAP has made a timely request to the proper LEC for the facilities and equipment necessary to receive and utilize the Phase II data elements (e.g., letter of request and any other pertinent correspondences between the PSAP and LEC). Mutual Consent Deadlines - In the Richardson Reconsideration Order, the FCC explicitly provides that a PSAP and wireless carrier(s) can establish their own deadlines for wireless E9-1-1 Phase I & II implementation by mutual consent.
Regulatory/Legal Considerations Non-Disclosure Agreements to protect data exchange Phase I & II Service Agreements to define roles & responsibilities Some Wireless Carriers will request the following Agreements:
Regulatory & Legal
State Administration Office of the Director Director and Staff Consults, Cooperates and Coordinates with Local Law Enforcement Agencies Assist Multijurisdictional and Regional Systems Coordinate with Public Service Commission the Implementation of 911 Facilities in the State Assist County Governments with Formulating and Approval of Uniform 911 Fee To Be Collected By Carriers Receive and Disbursal Surcharge Funds Receive and Administer Carrier Cost Recovery Apply and Accept Federal Funding Assistance
Local Administration Local Public Service Safety Agency Provide Enhanced to Wireless Subscribers Based on State Legislative Initiatives Works Closely With State and/or Local Emergency Management Entity or Agency Authorized to Pass a Resolution With Local Voter Approval to Impose a Monthly Fee on Wireless Subscribers Based on “Place of Primary Use” or Based on “Billing Address” Oversees Collection of Surcharge Funds Oversees Carrier Cost Recovery Applies For and Administers Federal Funding Assistance
911 Fee Fee Imposed to Fund 911 Effort by County, State and Commercial Mobile Radio Service Providers to Improve Public Health, Safety, and Welfare and Serve a Public Purpose by Providing Emergency Telephone Assistance Through Wireless Communications Passed By Majority Vote of the Board of County Commissioner and Approved By Taxpayers in General or Special Election Fees Collected and Interest Earned Shall Be Designated For Use Exclusively For 911 Purposes 911 Fee Will Allow Carrier To Retain a Percentage as Administrative Fee for Collection of Surcharge
Suggested Allowable Costs Carriers Costs Associated with: –Upgrading –Purchasing –Programming –Installation –Testing –Operation –Maintaining Data, Hardware, and Software Necessary to Comply with FCC Wireless Order
Suggested Allowable Costs Local Government Leasing, Purchase, Operating, Maintaining Equipment –Equipment includes Network, Radio and Telephone Equipment located within the PSAP and Necessary to Complete a Wireless 911 Call and/or Transfer Calls Between Answering Points ANI/ALI Management 911 Public Education
Suggested Non-Allowable Costs Carriers Costs Recovered Directly From Subscribers for Implementation, Maintenance, Installation or Operation of 911 Emergency Service in the State Cost Normally Associated with the Maintenance and Operation of Network Not Specific to E-911
Suggested Non-Allowable Costs Local Government Real Estate and Improvements Vehicles Communications Equipment to Communicate with Response Vehicles Radio Equipment Used for Purposes Other Than Completing a 911 Call Including Between PSAP and Emergency Vehicles or Inter-Agency and Inter- Governmental Links
Suggested Non-Allowable Costs Local Government (cont’d) Salaries and Benefits Paid to County or Municipal Government Employees Associated with Operation and Training within the Public Safety Answering Point Not Exclusive to 911 PSAP Utilities Administrative Costs Unless Directly Associated with 911 (i.e. Travel, Office Equipment and Supplies not used for 911) Uniforms and Clothing Items
Allowable Costs - Gray Area Local Government Some Personnel Costs- Specific to E911 –Involved in MSAG, Quality Assurance, Addressing Furnishings Office Improvements, Upgrades, Remodeling Specific to W-911 Consultants Some Training, Books and Material Costs Specific to W-911
Phase I & II Deployment
Turn up Tasks: -Data exchange - Site survey -Site Calibration - LEC/PSAP readiness - Testing Turn up Tasks: -Data exchange - Site survey -Site Calibration - LEC/PSAP readiness - Testing Request for Phase I & II Service Request for Phase I & II Service Project Engagement -RF Vendor - Area Contact - Local Operations -Service Provider - HQ Project Engagement -RF Vendor - Area Contact - Local Operations -Service Provider - HQ Launch Phase I & II Service Phase I & II Service Launch Request for Service to carrier Service Provider requests Phase I & II requirement data from PSAP Kickoff meeting/conference call Verify PSAP requirements (request LEC format, ALI display X-Y, re-bid capability) Verify LEC requirements (Phase II format identified, received PSAP request, enable and activated ALI for Phase II service) Data exchange of cell site data, RF coverage, propagation, and PSAP boundaries RF analysis – determine which sites require survey and calibration Perform survey and calibration Perform functional and accuracy testing of PSAP area Turn up live! Process Flow: E9-1-1 Phase I & II Scope of Work
FR/ALISA …. SEQUENT Tn-esn ESN digit CAMA PSAP ESRK ALI MDN Tower 1 Sector Smith St. 911 MDN Cell Tower 1 Sector 2 MSC MDN Cell Tower 1 Sector ESRK 911 Tandem MF Trunk ESRK ESRK Tower 1 Sector Smith St. MPC Phase I NCAS Call Flow Example SS PANI PANI PANI
Change From Phase 1 to Phase 2 Add Position Determination Entity (PDE) to the wireless network, LEC and MPC Add Phase II Support to PSAP Customer Premise Equipment (CPE) Which Must Have Ability to Display Caller’s Coordinates & Perform ALI Re-bid E9-1-1 Phase II New Elements
FR/ALISA Tn-esn ESRK ESN Tandem MF Trunk ESRK PSAP 8 digit CAMA ESRK ALI MDN Tower 1 Sector 2 Latitude + Longitude 911 MDN Cell Tower 1 Sector 2 MSC SS7 MDN Cell Tower 1 Sector ESRK MDN Tower 1 Sector 2 Latitude + Longitude PDE MDN Latitude + Longitude Phase II NCAS Call Flow Example PANI PANI PANI MPC
Two Different Phase II NCAS Solutions Handset Solution ~ Used by Alltel, Sprint/Nextel, Verizon Wireless, and …. Network Solution ~ Used by T-Mobile, Cingular, and…..
Position Determination Entity (PDE) – The PDE functions to calculate a latitude and longitude to represent the location of the mobile handset. In order to accurately locate a handset, the PDE requires a variety of prior knowledge of the wireless network. Base Station Almanac (BSA) – Contains all of the cell site information on per MSC basis. Data is collected from local RF Engineering group and has data layers added after Survey and Calibration of a cell site is completed. Assisted GPS / Advanced Forward Link Trilateration (AGPS/AFLT) – Must be GPS capable handsets AGPS/AFLT will not work on legacy CDMA mobiles. E9-1-1 Phase II Handset Solution Definitions
AGPS is a handset modification incorporating additional hardware and software, which allows the handset to utilize signals from GPS satellites for location information. AGPS handsets require hardware such as a GPS-supported chipset, new radio, antenna, and other minor hardware to exist within the handset to make it capable of receiving and sending GPS information to and from the network. This location method is called “Assisted” because the network provides the mobile with information on which satellites to listen to, thus reducing the time it takes to obtain location information and calculate the actual position of the handset. A-GPS Definitions Assisted Global Positioning System
Picture Taken From Martinsville-Henry County 911 Center Caller using Wireless GPS Handset Henry County -- 1
Location of Wireless GPS caller standing on sidewalk as displayed in previous picture, displayed on MicroData GIS Mapping System at Martinsville-Henry County 911 Center. Henry County -- 2
CML E911 touchscreen Sentinnel Positions displaying Sprints Phase II Ani/Ali format Henry County -- 3
A-GPS: Strength & Weaknesses System accuracy has averaged 5 – 10 m Call setup / TTFF is less than 30 seconds Multiple rebids allow for continuous tracking Implementation proven successful with multiple ILECs Location detection in building or other structures is not available System accuracy in terrain challenged areas varies within 50m.
E9-1-1 Phase II Network Solution T-Mobile and Cingular Wireless are implementing a solution known as TDOA (Time Difference of Arrival) in their GSM Networks. True Position is the vendor providing this solution. TDOA is an overlay network technology that uses a base station timing source (GPS Antenna). The TDOA equipment measures the time delay from multiple sensors for the caller. The TDOA Network solution does not require subscribers upgrade their handset.
Phase I & II Testing Phase I & II testing, in coordination with the PSAP, will ensure the following: Emergency calls are routed to the appropriate PSAPEmergency calls are routed to the appropriate PSAP Phase I information displays at the PSAP (cell/sector address)Phase I information displays at the PSAP (cell/sector address) Phase II data (X, Y coordinates) display at the PSAP properlyPhase II data (X, Y coordinates) display at the PSAP properly The caller’s “call back” number displays at the PSAPThe caller’s “call back” number displays at the PSAP PSAP re-bid displays correctlyPSAP re-bid displays correctly Once the testing completes, the PSAP will be considered “live” with Phase I & II service. Phase II data does not include information such as altitude, speed, or direction of travel. Phase II data may or may not include confidence or uncertainty factors depending on PSAP equipment and LEC capability.
Carrier Costs Usually Treated as Proprietary & Confidential Cost Appear As: Non-Recurring Costs (NRC) Monthly Recurring Costs (MRC) Recoverable Costs Include: GMLC / MPC Charges Local Exchange Carrier Charges Administrative Costs Costs Based on: Subscriber Count Cell Site Count Carrier is Self Recovering (Line Item on Subscriber’s Statement)