1. The New Extended Warranty System
Tavant Warranty Management System (TWMS)
Ali Isham – Channel Communications Mgr.
Dennis Carey – Extended Warranty
Who is Tavant? Company who developed the tool (just as Office is made by Microsoft).
Tavant is not a 3rd party warranty administrator, but rather a software vendor
Tavant has developed warranty systems for IR since the early 2000s and IR is invested in the Tavant business - IR has 19.5% equity in Tavant (part of the family)

2. TWMS - The Next Generation in
Why a new EW System?
Current System Outdated
Adapt to Changing Business Environment
Opportunity to Improve
Choices / Flexibility
Functionality
Final push towards paperless
Only 10-12% currently using paper
Align with Ingersoll Rand Enterprise
Time to make a change as our current system is 20 years old and outdated
The new system creates more flexibility that will allow us to keep up with the changing business environment
The system will also allow you more Choices, Flexibility and Functionality in the future
TWMS - The Next Generation in
Warranty Management

3. TWMS: Dealer Benefits Modify Agreements Online Claim Favorites
Name & Address
Ownership Transfer
System maintains audit trail
Favorites
Save submitted Applications for re-use
Online Claim
Pre-Authorization process
Upload & Attach required documents
Inspection reports
Service Tickets
Parts Invoices
Works anywhere you have an internet connection!
Modify agreements – you will be able to initiate the modification of an agreement through the Tavant system rather than you (or the homeowner) calling the Extended Warranty Dept. You will also be able to initiate the process for ownership transfers. Having this capability helps you serve your customers better.
Favorites will allow you to save submitted applications for re-use – so if you only have two types of warranty coverage that you offer homeowners, you can place them in favorites so that you can quickly access them without searching through a long list of options each time.
Currently all claim pre-authorizations are done via phone - Online pre-authorization will allow approvals within 1 business day
The new system will allow you to upload and attach required documents rather than faxing them – this will help they are received and reduce follow-up with the Extended Warranty Dept.
If you have a mobile device/laptop, you can access the Tavant system while you are away from your dealership if you ever need to do so. All of this will reduce time and effort and help you work more efficiently
Reduce Time and Effort!

4. TWMS: Profiles and System Options
Can specify EW Administrator information
Contact Info
Information Distribution Method ( or mail)
How often to receive new EW contracts
System Options
Loss Ratio (previously known as DPG)
Labor Rate
Servicing and Installation Ratio
Performance Information
Customer Address Book
Consumer Information
With TWMS, you will have the following new features available to you:
Contact Info – you will have the ability to specify Extended Warranty admin information
System Options – you can determine how you would like to receive information from us
Performance Information - DPG (Dealer Performance Grade) is going away and going to be replaced with Loss Ratio. The Loss Ratio is actual claims divided by expected claims. Labor Rates will now be visible and you will be able to see servicing and installation ratios. A servicing ratio is the percent of agreement
Servicing Ratio – Percent of agreements where the dealer is the servicer of record. Installation Ratio is the percent of agreements which the dealer is the servicer of record
Installation Ratio – Percent of agreement on which the dealer is the installer of record
Address book – will include all customers from expired/current contracts
Streamline Operations

5. Dealers register one of two rate types
Time & Material (T&M)
Same as current system
Claims entered on T&M basis
Flat (Default)
Default rate is the rate that drives your flat-rate book
Specify Drive-up charge
Ability to upload your flat-rate book entries
Flat-rate book entries are used for claims reimbursement if coverage is for both Parts & Labor
Drive-up charge is new functionality

6. Submitting Application for EW Coverage
Begin application from a Coverage Template
Similar to current TAYWAR products
Coverage information is pre-defined
Application (Residential or Commercial)
Environment
Equipment types
Coverage Length (in months)
Coverage Start (in days from application receipt)
Markup Type
Travel
Diagnostics
Coverage Templates are similar to TAYWAR products .
Currently we have 3 warranty labor options – 1, 2, & 3 (no longer exist in TWMS)
In TWMS, the part markup schedule will be Basic or Premium (Basic equivalent to labor option 1; Premium equivalent to labor options 2 & 3).
Equivalent to current Labor Options
Pre-defined coverage

7. Live Demonstration

8. Two-phase Implementation
January - March 2011
Training & Setup phase:
Dealer training sessions
Dealers may register new labor rates (if needed)
Dealer admin grants access to other users in their company
Current EW system shutdown effective March 11th
GWD will provide new price books
April 2011
TWMS Go-live (4/4):
Everyone will switch to TWMS at same time
All functionality operational
Applications
Claims
Modifications
Dealers should hold any new applications and claims until April 4th and submit them via TWMS.

9. GWD Tavant Training Schedule
Live Meeting Training GWD
Recordings Available
Visit website for information
Training aids and user guides available on ComfortSite

10. Your Support is Critical
What We Need From You
Complete initial setup process
Attend training sessions
Extended Warranty department offering Live Meeting training sessions on all dealer functionality
Provide us with your feedback
Contact Territory Manager with Questions/Concerns
Your Support is Critical
to a Successful Launch!

11. Thank You! Q & A