Presentation on theme: "The New Extended Warranty System Tavant Warranty Management System (TWMS) Ali Isham – Channel Communications Mgr. Dennis Carey – Extended Warranty."— Presentation transcript:
The New Extended Warranty System Tavant Warranty Management System (TWMS) Ali Isham – Channel Communications Mgr. Dennis Carey – Extended Warranty
Why a new EW System? Current System OutdatedAdapt to Changing Business EnvironmentOpportunity to Improve Choices / Flexibility Functionality Final push towards paperless Only 10-12% currently using paper Align with Ingersoll Rand Enterprise TWMS - The Next Generation in Warranty Management
TWMS: Dealer Benefits Modify Agreements Name & Address Ownership Transfer System maintains audit trail Favorites Save submitted Applications for re-use Online Claim Pre-Authorization process Upload & Attach required documents Inspection reports Service Tickets Parts Invoices Works anywhere you have an internet connection! Reduce Time and Effort!
TWMS: Profiles and System Options Can specify EW Administrator information Contact Info Information Distribution Method ( or mail) How often to receive new EW contracts System Options Loss Ratio (previously known as DPG) Labor Rate Servicing and Installation Ratio Performance Information Customer Address Book Consumer Information Streamline Operations
Dealers register one of two rate types Time & Material (T&M) Same as current system Claims entered on T&M basis Flat (Default) Default rate is the rate that drives your flat-rate book Specify Drive-up charge Ability to upload your flat-rate book entries Flat-rate book entries are used for claims reimbursement if coverage is for both Parts & Labor
Submitting Application for EW Coverage Begin application from a Coverage Template Similar to current TAYWAR products Coverage information is pre-defined Application (Residential or Commercial) Environment Equipment types Coverage Length (in months) Coverage Start (in days from application receipt) Markup Type Travel Diagnostics Pre-defined coverage Equivalent to current Labor Options
Two-phase Implementation January - March 2011 Training & Setup phase: Dealer training sessions Dealers may register new labor rates (if needed) Dealer admin grants access to other users in their company Current EW system shutdown effective March 11 th GWD will provide new price books April 2011 TWMS Go-live (4/4): Everyone will switch to TWMS at same time All functionality operational Applications Claims Modifications
GWD Tavant Training Schedule Live Meeting Training GWD Recordings Available Visit website for information Training aids and user guides available on ComfortSite
What We Need From You Complete initial setup process Attend training sessions Extended Warranty department offering Live Meeting training sessions on all dealer functionality Provide us with your feedback Contact Territory Manager with Questions/Concerns Your Support is Critical to a Successful Launch!