2. Physical Intellectual Emotional

3.  We define who we are through communication with others.  Impressions of who we are, are formed according to the ways in which others respond to us.

4. Communication is used in order to achieve our everyday needs -to get where we need to go -to accomplish what we need to accomplish -to better understand our environment and what is expected of us

5.  Several social needs are met through communication: Pleasure Escape Affection Relaxation

6.  The message should: › Be understood › Achieve its intended effect › Be ethical

7.  The ability to communicate effectively. What is effective communication?  Communication that maintains or enhances the relationship in which it occurs

9.  Empathy  Cognitive Complexity  Self-Monitoring  Commitment to the relationship

12.  The ability to analyze the behavior of others in a variety of ways  Looking at the situation from a variety of angles (rather than just your perspective)

13.  Observing your own behaviors as if you are outside yourself  Imagining how others are interpreting your behaviors  Being aware of how your behaviors affect others

14.  The context (what is involved in the situation)  Your goal (do you want this relationship to continue positively)  The other person (where is he or she coming from and how is he or she feeling)

15.  It is now clear that communication satisfies several human needs.  It is important that we all work on our communication skills in order to have more effective relationships

16. Prepared by: T. Maha Arafat