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Chapter 5 Listening and Responding This multimedia product and its contents are protected under copyright law. The following are prohibited by law: Any.

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Presentation on theme: "Chapter 5 Listening and Responding This multimedia product and its contents are protected under copyright law. The following are prohibited by law: Any."— Presentation transcript:

1 Chapter 5 Listening and Responding This multimedia product and its contents are protected under copyright law. The following are prohibited by law: Any public performance or display, including transmission of any image over a network; Preparation of any derivative work, including the extraction, in whole or in part, of any images; Any rental, lease, or lending of the program

2 Communication Principles Be aware of your communication Appropriately adapt your message to others Effectively use and interpret verbal messages Listen and respond thoughtfully to others Effectively use and interpret nonverbal messages

3 The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them. -Ralph Nichols Effective listeners remember that “words have no meaning – people have meaning” -Larry Barker

4 Listening and Responding The Principle of Listening and Responding How We Listen Listening Goals Listening Barriers Listening Skills Responding Skills Responding with Empathy

5 What You Do With Your Communication Time Chapter 5: Listening and Responding

6 How We Listen Listening vs. Hearing Selecting Attending Understanding Remembering Responding

7 Listening Barriers Self Barriers  self focus  emotional noise  criticism Chapter 5: Listening and Responding

8 Listening Barriers Information Processing Barriers  processing rate  information overload  receiver apprehension Chapter 5: Listening and Responding

9 Listening Barriers Context Barriers  barriers of time and place  noise Chapter 5: Listening and Responding

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11 Listening Skills Stop: Turn Off Competing Messages  decentering Look: Listen With Your Eyes Listen: Understand Details and Ideas  identify your listening goal  mentally summarize the details  link message details with major idea  practice  transform barriers into goals

12 Responding Skills Be Descriptive Be Timely Be Brief Be Useful Be Active Chapter 5: Listening and Responding

13 Responding With Empathy Emotional Intelligence Understand Your Partner’s Feelings Ask Appropriate Questions Paraphrase the Content Paraphrase Emotions Chapter 5: Listening and Responding


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