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Notice a. No Service Charge is applicable for: - 1Changing of Antenna (Model-RD2030,RD7230,RD6000,DM150,Dm160 and FWT/FWP) 2Changing of Battery, Charger,

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Presentation on theme: "Notice a. No Service Charge is applicable for: - 1Changing of Antenna (Model-RD2030,RD7230,RD6000,DM150,Dm160 and FWT/FWP) 2Changing of Battery, Charger,"— Presentation transcript:

1 Notice a. No Service Charge is applicable for: - 1Changing of Antenna (Model-RD2030,RD7230,RD6000,DM150,Dm160 and FWT/FWP) 2Changing of Battery, Charger, Car charger, Adaptor & Head phone. b.Labor charges are applicable as follows, 1Rs.50/- will be charged for providing estimate ( O/W Sets). 2Rs.75/- will be charged for opening Lock Code in I/W & O/W sets & Software up gradation for all basic models up to VGA camera models for O/W sets. 3 Rs.100/- will be charged from 1.3MP to less than 5 MP camera handset for opening Lock Code (I/W & O/W) & Software upgradation for O/W sets 4 Rs.150/- will be charged from 5MP Camera handset onwards for opening Lock Code (I/W & O/W) & Software upgradation for O/W sets 5Rs.150/- will be charged for Out of Warranty services for B category models (Details in Annexure). 6RS.250/- will be charged for Out of Warranty Services for A category models (Details in Annexure ). c.Warranty on Repeat case and Part sale. 1.Repair Warranty on repeat case Three months from the Repair Date for which Customer has paid. Same Part : No Charges within 3 Months from the date of Chargeable Repair. Other Parts : Chargeable. Labor Charges: No labor/service charges within 3 Months from the date of Chargeable Repair. 2.Warranty on Part sale :- Six (6) months on accessories (Battery, Charger, Hands free, Data Cable and Car kit) & Three months warranty for the other parts (Mic, Speaker, LCD, Vib Motor, Flex Cable & PCB, Slider Mech, Camera, Dome assembly, Charging & head phone jack & Main PCB) Note:- Service Tax will be charged as applicable, for the above labor charges.If you have made any payment, Please collect the receipt for the same from the service centre. In case the phone is locked, Try entering the default lock code 0000 before handing over to service centre. Release Date: 2nd, January 2009

2 ANNEXURE I Release Date: 18 th, March 2008 CDMA/WLL ModelCategoryService Charges RD6000,RD7130,RD7230,RD9800,AD5235,AD6335, RD6500,RD8000,RD9100,RD10000.ARs 250/- DM110,DM150,LSP-340,LSP-340E,LST-230,LST-260B, DM110, LSI-110, LSP-340E,LSP-340EP,LSP-350R,LSP-400R, LSP-410R, LST-250, LST-255,LST-260R,LST-270R,LST-280R, RD2030, RD2130, RD2230, RD2330, RD2340, RD2430, RD2530, RD2630, RD2650,RD2670,RD2690, RD2710, RD3000, RD3100, RD3330, RD3470,RD5130,RD5340, RD6130,RD6230, RD6250, RD6330, AD2535,DM150,DM160,LSI-120T, LSP-340, LSP-340E,LSP-345, LSP-350T,LSP-400T, LSP-400TL,LSP-410T, LSP-430T, LST-230, LST-250,LST-255,LST-260T,LST-270T, BRs150/- GSM ModelCategoryService Charges KE970, KU990, T5100, KS20,KF600,M6100,KG800,C3380, C3400,M4410, P7200,S5000, S5200,KG920,G7100,F7100, KE500,KE590,G5400,G7030, KP500,KF510,KF750,KC550,KM501,KF240T, ARs. 250/- B2000,B2050,B2060,B2070,B2100,B2150,C2500,C2600, G1500, G1600,G1610,G1800,G3100,G5300,G5600, KG110, KG180, KG195, KG200, KG270,KG271, KG276,KG285,KG288,KG300,KG370, C1100,C2100, KE820, KE770,KP200,KP220 BRs. 150/-

3 Carrier: Reliance (Mobile Phone) ArticleModelDate of ActivationDate of Manufacturing Remark Phone/Adaptor/Charger/Headset Non -RUIM Models 12 Months from date of activation 16 Months from date of Manufacturing Date of activation or Date of manufacturing whichever is earlier Battery Non-RUIM Model 9 Month from date of activation 12 month from date of Manufacturing Date of Activation or Date of manufacturing whichever is earlier Memory Card Non- RUIM Model 6 Month from date of activation 9 month from date of Manufacturing Date of activation or Date of manufacturing whichever is earlier Note: Model RD2030,RD2130, RD2230,RD 2330, RD2340,RD2340,RD2430,RD2530, RD2630,RD2650,RD2670,RD2710, RD2750,RD3330,RD3470,RD5130,RD5340,RD6000,RD6130,RD6230,RD6250,RD6330,RD6500,RD7130,RD7230, RD8000,and RD 9800 are Out Of Warranty. ArticleModelDate of PurchaseDate of Manufacturing Remark Phone/Adaptor/Charger/Headset All RUIM Models 12 Month from date of purchase 16 Months from date of Manufacturing Date of Purchase or Date of manufacturing whichever is earlier Battery All RUIM Model 9 Month from date of purchase 12 month from date of Manufacturing Date of Purchase or Date of manufacturing whichever is earlier Memory Card All RUIM Model 6 Month from date of purchase 9 month from date of Manufacturing Date of purchase or Date of manufacturing whichever is earlier

4 Carrier: Reliance (WLL Phone) ArticleModelDate of Manufacturing Phone/Adaptor/Charger/All Model 16 month from date of Manufacturing BatteryAll Model 12 month from date of Manufacturing Note: Model LSP 340, LSP340E,LSP340EP,LST250, LSP255, LSI-110, LSP260R,LSP350R, LSP400R & LSP410R are out of warranty

5 Non Coverage of Warranty The Consumer shall have no coverage or benefits under this warranty in the event that any of the following conditions are applicable: (a) The Product has been subject to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperatures, unauthorized modifications, unauthorized repair (including but not limited to use of unauthorized spare parts in repairs), abuse, accident, Acts of God, spills of food or liquids, improper installation and breakage or damage to antennae. (b) ASC has not been notified by the customer of the defects or deficiencies of the product during the applicable Warranty period. (c) The Product serial number code or the accessory date code has been removed, defaced or altered. (d) The Product has been used with or connected to an accessory (i) not supplied by LGEIL (ii) not fit for use with the Product or (iii) used otherwise than in the manner intended. (e) The Products battery has been used in equipment other than that for which it has been specified usable by LGEIL. (f) All plastic surfaces and all other externally exposed parts that are scratched or damages due to customer use. (d) Breakage or damage to antenna unless caused by defects in material or workmanship.

6 Warranty on part Sale Six (6) months on accessories (Battery, Charger, Hands free, Data Cable and Car kit) Documents to be given to the customer for warranty proof Sale Bill /Cash Memo. Screen Shot (Print Out) of the SPX (Original Purchase) showing Part No and the Serial No Note: Customer will get the part sale warranty all over India against the above documents. Documents to be collected from the Customer for part sale warranty Photo copy of sale Bill/Cash Memo. Photo copy of Screen Shot (Print Out) of the SPX (Original Purchase) showing Part No and the Serial No Documents to be sent to the Warehouse for part claim Photo copy of sale Bill/Cash Memo. Photo copy of Screen Shot (Print Out) of the SPX (Original Purchase) showing Part No and the Serial No from the customer. New Job sheet Print out Showing the same Part Consumption Separate Challan and Summary Sheet for Part to Part mentioning Warranty on Part Sale. SPX Call Matrix Entry for part sale Warranty Warranty Type: O / I, Service Type: CP, Call Type: R,

7 Repair Warranty on repeat cases Three months from the Repair Date for which Customer has paid. Same Part : No Charges within 3 Months from the date of Chargeable Repair. Other Parts : Chargeable. Labor Charges: No labor/service charges within 3 Months from the date of Chargeable Repair. Documents to be given to the customer for warranty proof Repair Bill/Cash Memo (mention the repair receipt No. and part serial No). Print out of customer Repair Receipt. Note: Customer will get the Repair Warranty all over India against the above documents. Documents to be collected from the Customer for repair warranty Photo copy of Repair Bill/Cash Memo (showing the Repair Receipt No. and part serial No). Photo copy of Repair Receipt. Documents to be sent to Warehouse for part claim Photo copy of Repair Bill/Cash Memo (showing repair receipt No. and part serial No). Photo copy of old Repair Receipt. New Job sheet Print out Showing the same Part Consumption Separate Challan and Summary Sheet for Part to Part mentioning Warranty on Part Sale. SPX Call Matrix Entry for Repair Warranty Warranty Type: O / I, Service Type: CP, Call Type: R,

8 ArticleModelDate of Purchase Remark Phone/Adaptor/Charger/ Headset/user data cable/ TV Out Cable/Stylus All GSM Model 12 Month from date of Purchase Take a Photocopy of the Purchase Invoice (Photocopy to be taken by ASC) BatteryAll GSM Model 6 Month from date of Purchase same Memory Card All Applicable Model 6 Months from date of purchase same Note: In case customer is not carrying the Purchase Invoice but claming the warranty, then follow the process. Condition 1: Phone is power ON 1.Check the serial no --> If the date of mfg is within 15 month 2. Check the software version-->If the phone has the Indian version. 2. Accept the set for repair-->Request customer to bring the Bill at delivery 3. Repair the set-->Deliver the set after checking bill 4. If any deviation (Customer not getting Bill copy)-->Take approval from BSI Condition 2: Phone is Dead 1.Check the serial no --> If the date of mfg is within 15 month 2. Take a BSI approval. 3. Accept the Set on BSI Approval--> Repair the set-->Deliver the set


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