Presentation on theme: "Cleo Carris and Jim Feenan 12 th December, 2007 www.btwholesale.com WBC Leadership Review Slides."— Presentation transcript:
Cleo Carris and Jim Feenan 12 th December, WBC Leadership Review Slides
Cleo Carris and Jim Feenan 12 th December, WBC Collaboration “We want to engage with customers to help us all understand what will be delivered at each stage, capture any missing, changed or delayed requirements and ensure a positive Customer Experience” To do this we: Hold frequent bilaterals Encourage direct customer involvement Provide “War Room” Support Flexibly reprioritise each 90 day development cycle Add and amend requirements with our customers We need to take this approach forward into the End to End testing world.
Cleo Carris and Jim Feenan 12 th December, WBC – Providing a Positive Customer Experience “We are aiming for a Smooth and Seamless CE delivered through joint testing & collaborative development and communications” We do this with: A CE roadmap planned and measured throughout the trial, launch and in-life stages of WBC. Use measurable CE targets to share underlying test results with customers, rather than getting bogged down in reams of test results. We focus on delivering a positive E2E CE for BTW, the CP and their EU customers. We help customers deliver a marketing and sales message based on the CE delivered by the product.
Cleo Carris and Jim Feenan 12 th December, WBC CE Roadmap - High Level View Milestones High Level MeasuresPOC Service Trial Customer Trial (1) Launch (Apr 08) Customer Trial (2) In Life (Q3) Mar-09 Commit QoS & CEProvide to ODD L2C AP/EPNA 96% ELFs L2C AP/EPNA 7% 4%(1) RFT L2C EUA80% 85% 87% 95% ELF EUAN/A8% 7%4%(1) RFT T2R EUA50% 60% 65%As 20C95% (6) Repeat ReportsN/A20% As 20C As 20C (7) Cleared in objective time T2R AP/EPNA 86% Repeats T2R AP/EPNA 18% Provisioning exceptions Migrations NA 3%2% 1% ELFs Migrations NA 8% 7%4%(1) CT L2C EUA8WD6.5WD5WD Selectable Lead time (2) 1 Hr (3) CT L2C AP/EPN/A23WD10WD 5WD(4) CT T2R EUA<96Hrs<72Hrs<50Hrs<40Hrs 2-24 (5) CT T2R AP/EPN/A7Hrs 6Hrs 5Hrs In-life Fault RateN/A Billing AccuracyN/A 100% CP satisfaction with WBC service.NA60%80%90%80%90%90% (8)
Cleo Carris and Jim Feenan 12 th December, WBC CE Roadmap – Consolidates underlying CE criteria and test results High Level View Lower Level CE Support Requirements Detailed network & IVV&T results
Cleo Carris and Jim Feenan 12 th December, WBC product overview CP CMSANs Aggregation Point 1 Metros BRAS Aggregation Point 20 * * * EU * * * MSIL Downstream Network WBC – three main components EUA Aggregation Point & Extension Path Customer Network & Interconnect What Does End to End Testing Mean for WBC? ->
Cleo Carris and Jim Feenan 12 th December, WBC End to End Testing overview Internet End UsersCP Help DesksWeb Portals CPE B2B Gateways BTW SMC VOIP VAD/ IPTV WBC Product CP Servers & Interface People OSS Support Systems
Cleo Carris and Jim Feenan 12 th December, CPE Compatibility Testing is also a key component of the E2E testing story for Customers