1. Juli Oliver-Smith
Juli Oliver-Smith, Head of HR at the innovative East Kent Partnership will provide insights into how she has established a shared HR service across several local authorities – and what she’s learned along the way

2. Effective Collaboration in a Competitive World.
Aims:
share good practice
explore practical solutions
encourage open exchange of experience
bring together speakers, case studies and opinion from the HE/FE and other sectors

3. Sharing Experience

4. Sharing Experience David Ulrich – his legacy
59 hardcover books, 64 paperbacks, 2 audio books, 16 kindle books and his own page on Amazon!
Lucky enough to have seen him speak 3 times and been fed and self learnt his theories, but I can’t through his repertoire today!
Juli Oliver-Smith – my experience
16 years experience, EMEA (Europe, Middle East and Africa), Asia, US and UK, including 4 set up and implementations.
No academic studies but have the scars and grey hair to prove it!
TCK (Third Culture Kid) through and through

5. Sharing Experience Culture Mutual Intent
Managing the Change Terrorists
Create a team that understands and commits to the vision
Will, Drive and Stubbornness

6. Sharing Experience - Culture
How similar are the two/three/four......cultures?
Do you really understand each other?
Juli Oliver – Smith

7. Sharing Experience - Culture
Have you done a cultural audit?
Where will you clash as partners or a shared supplier?

8. Sharing Experience - Culture
Where are the “smelly fish”?

9. Sharing Experience - Mutual Intent
Are we committed?
Are we dating or serious?
Are we in an open relationship?
Are we faithful?
Is this marriage “till death us do part”? or
Is this a short term liaison?

10. Sharing Experience - Managing the Terrorists
There will be resistance
Internally
Externally
Employees & Line Managers do not ask for HR Shared Services
It was cosy before, just down the corridor
Now the Tribe has split
Immediate change – the trust has gone!

11. Sharing Experience - Create a team
The internal resistance can be as strong as the external
You knew/liked your customers, can you just carry on as if nothing has happened?
Shared Services is a culture your team (the one you inherited) may not want.
WIIFM (what’s in it for me)?

12. Sharing Experience – Will, Drive and Stubbornness
You have to believe it can work
Complaint Management
Continuous Improvement
Partner Support
Language and its meaning
Excellence
You cannot exhibit a chink in the armour!
It is a war!

13. Explore

14. Explore - Shared Services
Shared Services – what is it?
HR Shared Service – what is it?
Why would you create an HR Shared Service?
A shared system, will not create a shared service.
What works and what doesn't?

15. Explore - Objectives EKHRP Objectives Efficiency Savings
Increased service resilience
Aligned business processes
HR / Payroll (self service functionality & timely management information)
Larger pool of HR expertise & specialists
Greater buying / procuring power

16. Explore - language?
It is often said that Britain and America are "two nations divided by a common language".

17. Practical Solutions

18. Practical Solutions – 1 Cultural Audit
Capability and Accountability Assessment
Are Leaders really Leading
Are Managers managing

19. Practical Solutions – 2
Clear plan of implementation with impact and if required training.
Change Management Plan
Respond to every criticism – no matter how small or quietly raised!
Implement and embed continuous improvement within your culture (SS)
CIR – Ford 8D

20. Practical Solutions – 3 Measurement and Data, but not for data’s sake!
Tracking!
Prove what you do, if you can’t you’re not doing it!

21. Practical Solutions – 4 Vision – long term plan, short term actions
Flexibility
Consistency
You mustn’t let it lie! Strength of Leadership!

22. Class Over

23. “Out there in some garage is an entrepreneur who’s forging a bullet with your company’s name on it. You’ve got one option now – to shoot first.
Fortune magazine labeled Gary Hamel “the world’s leading expert on business strategy.”

24. Effective Collaboration in a Competitive World.
Aims:
share good practice
explore practical solutions
encourage open exchange of experience
bring together speakers, case studies and opinion from the HE/FE and other sectors

25. Questions