1. www.esd-toolkit.org supported by a local government initiative sharing nationally to improve services locally A-Z & Knowledge Base Project Deanna Sorrell September 2006

2. supported by sharing nationally to improve services locally a local government initiative Live Demo & Practical Session - AGENDA My profile People finder Local tree Channels & volumes Projects database Reports National e-Service Delivery Standards

3. supported by sharing nationally to improve services locally a local government initiative My profile Personal details & preferences: Change password Contact details esd-toolkit options Personal details Photograph Areas (forums) of interest – watch them!

4. supported by sharing nationally to improve services locally a local government initiative My profile Login as yourself! Check/change your details Auto-prompt – occasionally Links to People finder BB PRO 59, PRO 60, PRO 61, PRO 64PRO 59PRO 60PRO 61PRO 64

5. supported by sharing nationally to improve services locally a local government initiative AGENDA My profile People finder Local tree Channels & volumes Projects database Reports National e-Service Delivery Standards

6. supported by sharing nationally to improve services locally a local government initiative People finder Peer support mechanism Builds on esd-toolkit communities willingness to share nationally to improve locally Securely search for other esd-toolkit users - various search parameters & pick lists Search fields based on My Profile

7. supported by sharing nationally to improve services locally a local government initiative People finder Login as yourself! Search, sort & search again Anything missing for Scotland? BB PEO 111PEO 111

8. supported by sharing nationally to improve services locally a local government initiative My profile People finder Local tree Channels & volumes Projects database Reports National e-Service Delivery Standards AGENDA

9. supported by sharing nationally to improve services locally a local government initiative Local Tree Create a local picture/tree of services Gain buy-in & understanding of services Lingua franca! Mappings to controlled lists Manage/maintain service information Align documents, standards, channels, volumes etc. Flip the tree!

10. supported by sharing nationally to improve services locally a local government initiative Local Tree Login as testuser@pkc.gov.uktestuser@pkc.gov.uk Devolved access? Download csv file Amend tree Upload tree BB TRE 6, TRE 7, TRE 39, TRE 41TRE 6TRE 7TRE 39TRE 41

11. supported by sharing nationally to improve services locally a local government initiative My profile People finder Local tree Channels & volumes Projects database Reports National e-Service Delivery Standards AGENDA

12. supported by sharing nationally to improve services locally a local government initiative Channels & Volumes Help plan access channel strategy Measure channel shift Measure consistently Capture volumes by service interaction Share & benchmark English LAs measuring Take Up

13. supported by sharing nationally to improve services locally a local government initiative Channels & Volumes Login as testuser@pkc.gov.uktestuser@pkc.gov.uk View service, interaction, channel, volumes BB CHA 28, CHA 30, CHA 31, REP 99CHA 28CHA 30CHA 31REP 99

14. supported by sharing nationally to improve services locally a local government initiative My profile People finder Local tree Channels & volumes Projects database Reports National e-Service Delivery Standards AGENDA

15. supported by sharing nationally to improve services locally a local government initiative Projects database Central repository for all local, regional & national e-Government project information Shared learning, best practise & advice Opportunities to contact people who have been there & done it in order to avoid ‘reinventing the wheel’ A better understanding of how projects impact on LA services

16. supported by sharing nationally to improve services locally a local government initiative Projects database Login as testuser@pkc.gov.uktestuser@pkc.gov.uk Search for projects – CRM Add new project BB TOO 96TOO 96

17. supported by sharing nationally to improve services locally a local government initiative My profile People finder Local tree Channels & volumes Projects database Reports National e-Service Delivery Standards AGENDA

18. supported by sharing nationally to improve services locally a local government initiative Reports Access to data stored in esd-toolkit Format – csv, xml, html New reports possible Various BBs on reportsreports

19. supported by sharing nationally to improve services locally a local government initiative My profile People finder Local tree Channels & volumes Projects database Reports National e-Service Delivery Standards AGENDA

20. supported by sharing nationally to improve services locally a local government initiative National e-Service Delivery Standards Developed by 200 LAs for LAs Ready made road map for service delivery improvement/transformation Utilisation of technology to support service delivery Includes management processes & links to relevant guidance Not technical standards

21. supported by sharing nationally to improve services locally a local government initiative National e-Service Delivery Standards Service area focused – Customer Service, ICT, HR etc. Target Audience – Service Managers What other parts of the organisation should be doing to support a service Opportunity to compare & benchmark Understand what could be beyond current targets in various services

22. supported by sharing nationally to improve services locally a local government initiative National e-Service Delivery Standards STANDARDS: Three levels Minimum - relates to current English ‘e’ Govt Targets & associated good practice Progressing & Excellent levels stretch the service beyond these requirements 2-5 year timeframe for Excellent www.nesds.gov.ukwww.nesds.gov.uk BB STA 109, REP 110STA 109REP 110

23. supported by sharing nationally to improve services locally a local government initiative deanna.sorrell@idea.gov.uk 07795 347686 http://www.esd-toolkit.org http://www.esd.org.uk/projectscotland Thank you for listening