1. What are the benefits of using the controlled lists being developed for Scotland? Peter English

2. Objectives After this session, you will understand: What all the A-Z deliverables do How the A-Z deliverables fit together How to download the services file from the Project Scotland page How to look at services by interaction How to get involved with the long term sustainability of the project

3. How the project deliverables relate to one another SLGNL Navigation Structure IPSV Integrated Public Sector Vocabulary A to Z SLGSL Services List

4. Scottish Local Government Services List (SLGSL) www.esd.org.uk/standards/slgsl

5. How SLGSL helps  It defines services so that everyone understands what they are (common language)  It fits together with the SLGNL and IPSV  It links in with the Executive’s ESD categories  It evolves with your experiences of what works  It’s centrally maintained so saves you time and money  Fits together with the Local Government Interaction List (LGIL) to enables benchmarking / measurement / costing

6. LGIL Parking Permits Providing information Applications for serviceBookingPaymentEnforcement

7. Local Government Channels List (LGChL) Parking Permits Face to face PostTelephoneWebsite

8. SLGNL

9. Draft available after Steering Group ratification Polyhierarchical Customer-facing Covers all services on SLGSL

10. Navigation Structure

11. Benefit – council tax A - Z A Council tax benefit Z Common A-Z gives users a consistent way to find services and information. Helps citizens that aren’t comfortable with search or ‘drill-down’ methods of finding information.

12. Integrated Public Sector Vocabulary (IPSV) Coming to Scotland Mandated for local authorities in England and Wales Facilitates inter-operability across public sector Will allow users to find ‘more like this’

13. IPSV

14. Sustaining the project for the long term An editorial panel will: Review submissions for inclusion/amendment Suggest changes when outside influences affect the lists e.g. changes in legislation Ensure that the objectives and requirements of each list are met Ensure that the advice they give is impartial and takes into account the needs of the public sector as a a whole Ensure that the quality and credibility of the list is maintained

15. Getting involved Find more information at the Scottish toolkit local community site. www.esd.org.uk/projectscotland Peter English 0141 775 4574 peter.english@eastdunbarton.gov.uk