1. www.faircommerce.de faircommerce A short demonstration Michael Herrmann, MD

2. www.faircommerce.de The seller can file a case with the help of a questionnaire Description of the problem Buyer/seller information Proposal for a solution

3. www.faircommerce.de Registration of the buyer

4. www.faircommerce.de The buyer receives a summary of his case filed

5. www.faircommerce.de The seller is informed about the new case

6. www.faircommerce.de A look into the case room timetable message board Communication of the parties

7. www.faircommerce.de The answer of the seller

8. www.faircommerce.de The buyer asks for a mediator

9. www.faircommerce.de Payment

10. www.faircommerce.de The mediator enters the scene…

11. www.faircommerce.de The mediator enters the scene…

12. www.faircommerce.de The mediator makes a proposal

13. www.faircommerce.de Each party has to accept the proposal accept reject proposal

14. www.faircommerce.de Case closed…

15. www.faircommerce.de Do you have any questions? Contact us: faircommerce GmbH Michael Herrmann Tel.: +49 (0) 4131-246222 eMail: michael.herrmann@faircommerce.de