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Www.xo.com1 © Copyright 2010. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO.

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Presentation on theme: "Www.xo.com1 © Copyright 2010. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO."— Presentation transcript:

1 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. & XO Cloud Technologies Jose DeHoyos, Sr. SE manager Business Partner Channel September 14, 2011

2 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Agenda Market Opportunity – Cloud Voice Services Enterprise Cloud Communications – Product Description – High-level Architecture – Pricing Model and Pricing – Feature Summary The XO Differentiators – VoIP, IP Leadership – Managed Services Experience – VoIP Best Practices Qualifying Questions Where to Find More Information Appendix

3 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. The opportunity for Enterprise Cloud Communications Mobility trend driving 90% of Unified Communications (UC) growth over next 3 years** Estimates between 7.5 and 8 million lines installed on hosted IP telephony by 2015; market expected to reach $3.8B* Key Verticals: financial services, real estate, law firms, professional services and retail* By 2015, 60% of enterprises will provide 30% of their users with cloud voice services** Access methods will include traditional desk phone/IP Phones, soft phones, mobile phones, voice over Wi-Fi, Voice over 3G and Internet phones ** Weak economy has forced many network managers to prolong the life of legacy TDM PBXs, handsets, key systems (some PBXs 15 years old) Market Opportunity Sources: * Frost & Sullivan ** Gartner Group

4 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Enterprise Cloud Communications Why are enterprises shifting to a cloud-based delivery model for voice IP communications? Lower Total Cost of Ownership is key driver Predictable Monthly Costs Free Site-to- Site Long Distance Productivity Benefits– High Definition, Voice, Video, Mobility Features/UC Eliminates capital expenses of IP-PBXs Scalability and Flexibility Combined voice and data over same circuit LOWER TOTAL COST OF OWNERSHIP  The certainty of being able to project monthly expenses for company-wide Voice IP communications— through an affordable monthly charge per employee that includes phones & calling features  The ability to make the most use of bandwidth for both voice and data  To maintain control of standardized calling policies—but outsource the operation and expense of communications services to a trusted service provider

5 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Product Description XO® Enterprise Cloud Communications includes: XO’s nationwide Tier 1 network – Leverages the XO eSIP/MPLS Network Cloud and Broadsoft Cloud and Partners for geo-redundancy IP phonesets from Polycom; Cisco later On-premise QoS monitoring, usage, and support High Definition (HD) Voice and Video (video can be ordered in May) XO-branded Web-based portal Carrier-grade SLAs, with onsite QoS monitoring and PacketSmart software; 99.9% uptime SLA

6 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. High-level Architecture Customers will be provisioned like eSIP customers Each customer site is Enterprise Branch Location on XO’s eSIP Cloud, connected to Broadsoft Cloud as the Enterprise Service Location (ESL) – Customer site connectivity MUST be XO Network or EVC XO Network MPLS VPN “PBX” Service Enterprise Branch Location Fax Analog Video IP Deskset BroadSoft Cloud XO demarcation point QoS Device

7 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Product Summary WHO (Target) Mid Market and Enterprise Prospects Telecom spend potential of $5K to $100K MRR Multi-location 50 – 1,000 seats Customer minimum guidelines 20 seats for 1 site 5 sites for 10 seats/site Verticals – Financial, Professional Services, Education, Healthcare and Retail Key Decision Maker titles – CIO, CTO, VP or Director of Operations or IT, Telecom Management Average Sale Price: $6,000 MRR WHAT (Product) Polycom or Cisco IP Phonesets Any of 6 “seat” feature packages (5 paired with specific phone set) Web-based Portal for administration QoS monitoring XO Singleview billing Contingent Professional Services performs ECC LAN survey, phone and QoS device installation (on behalf of XO) XO partner Catalyst provides phone set fulfillment, processes returns XO Support providing Customer Care WHERE & HOW Available via XO MPLS network – On-net, red zone EVC Contact XO Channel Manager with prospect LCM engages XO One Managed Service Specialist (MSS) to qualify lead, conduct discovery call MSS on point for consolidating pricing, producing proposal packet Customer signs XO SOA prepared by XO LCM Strategic Project Mgt to manage initial customer deployments WHEN Qualifying leads and taking orders now day provisioning cycle (mostly network) First beta customer turning up late April Controlled deployment of subsequent sales for monitoring, updating processes as needed

8 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Pricing Model Monthly Recurring Fee Structure 1.Phone Set + Feature price * 2.XO Network costs (MPLS IP VPN) Must include additional bandwidth required for ECC traffic 3.Long Distance Usage Package Corporate LD Packages Non-Recurring Fee Structure * 1.One time install/project management fee Ranges from $1K-$5K per site dependent on number of seats per location 2.Phones and headsets can be purchased (optional) * ECC-specific charges, separate invoice line items

9 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Pricing Table – Phoneset + Seat – Targeting 3 or 5 year terms – Phones available with AC power or PoE – XO does not sell, install or manage PoE switches or customer LAN

10 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Pricing Table – Seat Only, Accessories – Polycom phone set and extended maintenance pricing TBD, ICB for now – Customers with existing Polycom models can use for ECC (Flash load through Portal)

11 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Standard Office Seat Executive Office Seat Video Exec. Seat Conference Room Seat Name Phoneset Executive Receptionist Seat Alternate Numbers Y Y Anonymous Call Rejection YY Y Automatic Call Back YYY XO Anywhere Plus (FREE) YY Y Busy Lamp Field Y Y Call Forwarding Always, Busy, No Answer, Not Reachable, Selectable YYYY Call Return, Transfer, Waiting YYYY Calling Line ID Delivery Blocking YYYY Do Not Disturb YYY 4 Digit Extension Dialing YYYY Last Number Redial YYYY Multiple Call Arrangement Y Y N-Way Call YY Privacy YYYY Push-to-Talk Y Y Selective Call Accept & Rejection Y Y Shared Call Appearance Y Y Three-Way Call YYYY Voice Messaging-User YY Y Group Features: Authentication, Auto Attendant, Enhanced Outgoing Calling Plan, External Calling Line ID Delivery, Hunt Group, Instant Group Call, Voice Messaging Group Feature Set by Seat Type

12 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. XO Differentiators XO leadership with over 1M end-users deployed XO has over 10 years of managed services experience High Definition (HD) voice, video calls Benefitting from over a decade of Broadsoft VoIP best practices and its partners – get it right the first time – Customer questionnaire, Examinet VoIP readiness script – LAN survey and PacketSmart LAN/WAN readiness – Onsite QoS monitoring for proactive detection of potential problems, detailed metrics for troubleshooting, root cause analysis Combined with XO MPLS network - enables XO to deliver QoS, offer 99.9% service uptime SLA

13 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Examinet VoIP Readiness Test Key points Passive, non-invasive application that ECC prospect runs one time, once per ECC site XO One will provide instructions to run test Recommend that customer run test prior to signing SOA; non-passing results provide early indication of lack of VoIP readiness (higher install costs likely)

14 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Built in QoS Monitoring & Troubleshooting PacketSmart Field Services Kits used for Site Survey. – Establish baseline of customer network capacity. PacketSmart monitoring deployed on each site. – Verify and certify deployment of all components – Monitor relevant network flows to determine QoS Leverage central experts to remotely diagnose complex problems – PacketSmart platform in the BroadSoft Cloud BroadSoft ®, Inc. Proprietary and Confidential, do not copy, duplicate or distribute.14 CorporateLAN XO Network XO Network MPLS PBX Service QoS Assessments and Monitoring ECC Cloud

15 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Web Portal for Administrators, Users View/assign device assignments and configurations remotely Automated system notices sent to users for self administering features

16 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Qualifying questions QUESTIONANSWERS TO FLAG How many locations does your company have?Multiple locations in XO on-net or EVC locations How many employees or voice lines do you require (per location, in total)?Guideline is min. 20 seats/site, targeting total 50-1,000+seats Describe what your company uses for phone (local, LD) servicesOlder, on-premise PBXs, Centrex lines, contracts expiring soon If you’re leasing your PBX and phonesets, does the same company provide CPE and manage your LAN for data uses also? If yes, disqualifies lead in near term; Product Mgt is exploring options What are your enterprise’s communication challenges? (Or, what are your pain points?) Legacy equipment, grown by acquisition, mix of PBXs & handsets, difficult to manage, outages or expensive repairs Do you have Call Center agents for whom you require Reporting and Supervision?ECC has Auto Attendant, Hunt Groups, but CCOD may be better solution Do you have the need for fax to or do you have an existing fax server?ECC Phase 1 does not support these; under consideration for later phase (If education vertical) Does your organization qualify for e-Rate funding?Yes. The seat-only ECC options is eligible for Priority one funding. Questions to ask after general opening questions on company size, type of business, # employees, competition, annual technology services budget

17 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. For More ECC Product Information Contact your XO Channel Manager Channelink Library > A. Product & Pricing Information > Cloud Technology

18 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Any Questions?

19 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. APPENDIX

20 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Examinet VoIP Readiness Test What it is – On-site snapshot test on customer LAN, low-level tests on DHCP, DNS, Firewall, routing, bandwidth, QoS. XO One will trigger system-generated automated to customer administrator Customer downloads, runs application once per site (requires Java Run Time Environment v. 1.6.x) No executable installed on user’s PC; data sent to secure server Recommend that customer run test prior to signing SOA; non- passing results provide early indication of lack of VoIP readiness and potential additional non-recurring charges to upgrade LAN to meet minimum VoIP thresholds

21 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Comparison: ECC and XO One iPBX ECCXO One iPBX PBX/Softswitch LocationBroadsoft CloudCustomer Premise PBX/Softswitch VendorBroadsoftAvaya HandsetsSIP Polycom (at launch) Cisco (date TBD) Analog, Digital, IP Avaya Billing Contract terms Phoneset+seat MRC; LD, network billed separately 1, 2, 3, 5 yrs (min 3 yr recommended) One MRC, all services Minimum 3, 4, 5 yrs MACsCustomer self service Web Portals for configuration, moves, changes; new phones require Customer request XO One performs at Customer request User ControlsWeb Portal (Dashboard) included Phone Manager Lite (free), PRO PC Apps; One-X Portal CustomizationFeatures vary by seat type; no custom “build” per customer Custom solution per customer

22 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Calling Features – Descriptions & Benefits Calling FeaturesBenefits Alternate NumbersAllows users to be reached through up to 10 secondary phone numbers or extensions in addition to user’s primary phone number Anonymous Call RejectionEnables users to reject calls before they ring through from anonymous parties who have explicitly restricted their caller IDs from view; the calling party hears that the user is not accepting calls at that time Automatic Call BackAllows users to monitor a busy party and automatically establish a call when the busy party becomes idle XO Anywhere PlusAllows users to define one or more network locations that can be used as extensions to their individual profiles so that employees can work from anywhere, anytime while maintaining a professional image Busy Lamp FieldProvides support for a SIP phone-based, attendant console so that attendants can monitor employee users phone status—whether on the in- office phone or working remotely Call Forwarding (Busy, Always, No Answer, Not Reachable) Allows users to redirect incoming calls to another destination when the line is busy Call Forwarding SelectiveEnables users to define criteria that causes certain incoming calls to be redirected to another destination

23 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Calling Features – Descriptions & Benefits Calling FeaturesBenefits Call ReturnEnables users to call back the last party that called them by entering an access code on their touch-tone keypad Call Transfer with Third-Party Consultation Enables users to make three-way calls so that they can speak to a third- party before transferring the call Call Transfer with a Three-Way Consultation Enables users to make three-way calls and speak to both the caller and the third-party at the same time before transferring the caller Calling Line ID Delivery BlockingBlocks delivery of a user’s phone number and identity to the party he/she calls – so that the phone number will not display on a phone’s caller ID digital screen Call WaitingEnables users to answer calls while already engaged with other calls Do Not DisturbAllows users to set their stations as unavailable so that the stations appear busy when called Extension DialingAllows users to enter extension phone numbers to call other employees within their group without having to enter full 7 or 10 digit numbers Last Number RedialAllows users to repeat the last call that they made by entering *66 on their touch-tone keypad

24 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Calling Features – Descriptions & Benefits Calling FeaturesBenefits Music On HoldEnables group administrators to upload an audio file that plays music or audio announcements onto the network that broadcasts to incoming callers on hold PrivacyAllows users to exclude themselves from the group and enterprise directory lists that are visible from the online web portal Push to TalkAllows users to call another station, and the phone system automatically requests that the destination station answer, providing intercom-like functionality; users may screen incoming Push to Talk sessions using pre- specified lists that show which users are allowed or not allowed to call specific stations Selective Call AcceptanceAllows users to only accept calls that meet user-configurable criteria such as within normal business hours, on holidays, or whether the calling line ID is private or unavailable Selective Call RejectionBlocks calls that don’t meet specific criteria defined by users such as within normal business hours, on holidays, when the calling line ID is private or unavailable, for forwarded calls Shared Call AppearanceShows other users within the same group visibility of the status of up to 11 phone numbers within the enterprise in addition to their own; All users within the group may answer and initiate calls on the same shared lines

25 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Calling Features – Descriptions & Benefits Calling FeaturesBenefits Three-Way CallingEnables users to make three-way calls with two parties, in which all parties communicate with each other; this feature uses a different way of enabling the three way call than Call Transfer with Three Way Calling Voice Mail and Unified MessagingEnables users to record messages for incoming calls that are not answered within a specified number of rings, are busy or transfer directly to voice mail, with the ability to play back and change the message before sending; feature is accessible from the user’s desktop phone or by calling into the voice portal from any phone. This feature also allows users to set up preferences for delivering incoming calls to an account, to their cell phones as a text file, to the voice messaging system for later retrieval, or to allow incoming callers to press 0 to reach a live attendant. Voice Portal SystemAllows users to call a central number where they can access, use and configure Voice Messaging and Call Forwarding Remote Access, record a personalized name, and set up auto attendant greetings either in-office or remotely.

26 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Group Calling Features – Descriptions & Benefits Calling FeaturesBenefits Auto AttendantServes as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to 9 configurable extensions, or break out to any number including hunt groups or departments. Group administrators can use Auto Attendant to configure hours of operation, record greetings, and a group can have multiple Auto Attendants configured either individually or integrated into a multi-level Auto Attendant External Calling Line ID DeliveryEnables delivery of caller’s identity (phone number and name) to the individual’s phone Hunt GroupsHunt Groups automatically process incoming calls received by a single phone number by distributing them among a group of users or agents; hunt groups use call routing to an idle number within the group using pre- selected patterns (first available, sequentially, with simultaneous rings, etc) Instant Group CallAllows users to call a group and the system alerts members of the group automatically; as members answer, the system joins them into a multi-way audio conference

27 © Copyright XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. Thank you Thank you for your participation!


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