1. Decision Making and Performance Management in Public Finance Kamu Maliyesinde Karar Alma ve Performans Yönetimi TR08IBFI03 Day 10: Performance Appraisal Dialogue – Important Points for a Role Play 11th February 2011 Tapio Laamanen

2. Decision Making and Performance Management in Public Finance Kamu Maliyesinde Karar Alma ve Performans Yönetimi TR08IBFI03 Important… Observing Listening Questioning Reflecting Feedback

3. Decision Making and Performance Management in Public Finance Kamu Maliyesinde Karar Alma ve Performans Yönetimi TR08IBFI03 Ask one question at a time Begin with, for example: Tell me about, Explain to me, Describe how…  Cannot be answered by a Yes or No  Can help to draw out a person’s feelings or views  Allow the person to show their personal attitudes and values Important…

4. Decision Making and Performance Management in Public Finance Kamu Maliyesinde Karar Alma ve Performans Yönetimi TR08IBFI03 Use open questions, like: What happened? How did you feel? Who else was involved? Where did this happen? When was this? What do you think caused that? Important…

5. Decision Making and Performance Management in Public Finance Kamu Maliyesinde Karar Alma ve Performans Yönetimi TR08IBFI03 Summarise and Restate – to check that you have heard correctly. Use reflective questions: “They make me so angry.”  “ All of them?” “I feel so useless.”  “Useless – in what way?” Always empathise whenever possible Important…

6. Decision Making and Performance Management in Public Finance Kamu Maliyesinde Karar Alma ve Performans Yönetimi TR08IBFI03 Real concern may be hidden. Encourage the person to say what is their real concern. Listen with all your senses for clues. Suggest, but don’t tell. Check you’ve identified the real concern. Important…