1. BACKGROUND More than 800,000 individuals needed emergency assistance, such as housing, food, and clothing, after Hurricane Katrina struck the southern United States in 2005. That year, more than 2.7 million people applied for FEMA assistance. Since Hurricane Katrina, more than 200 presidentially declared national disasters have been declared to date. These events have caused injury and death, destroyed homes and businesses, and disrupted the lives of hundreds of thousands of people across the nation. DisasterAssistance.gov is the result of Executive Order 13411, which requires the government to simplify the process of identifying and applying for disaster assistance. Executive Order 13411 was issued in response to the confusion and frustration people encountered when they asked for help from multiple federal programs following Hurricane Katrina. All federal agencies that offer forms of assistance to those affected by disaster are working closely to turn this vision into reality. The initial DisasterAssistance.gov website launched December 31, 2008, with disaster assistance programs administered at the federal level. Following the initial launch, additional forms of assistance will be added, expanding DisasterAssistance.gov’s capacity to help individuals in need. DisasterAssistance.gov is scheduled to be completed by 2014 and will include forms of assistance available at the federal, state, regional and local level. FEMA Prepared. Responsive. Committed.

2. ABOUT DisasterAssistance.gov DisasterAssistance.gov is an easy to use website that consolidates disaster information in one place. Currently, 17 U.S. Government agencies, which sponsor more than 50 forms of disaster assistance, contribute to the website. You can apply for many forms of assistance with a single, online application. Your application information is shared only with those agencies that you identify and is protected by the highest levels of security. Ultimately, DisasterAssistance.gov will speed the application process and allow you to check the progress of your application online. To see a list of agencies and learn more about the forms of assistance they offer, please visit our Federal Agency Benefits page. FEMA Prepared. Responsive. Committed.

3. DisasterAssistance.gov And the Case Manager Provides direct access to client information on matters relating to Federal Disaster Assistance once the client registers for assistance and obtains a Integrated Security Access (ISAACC) account. Allows case managers to review client data with the client to insure best data is provided and that it is accurate and current. Enables case managers to aid the client in determining deficient's in their claim. –Insurance settlement letter submission –Appeal letters required –Other FEMA and SBA correspondence –Evaluate DOB conditions FEMA Prepared. Responsive. Committed.

4. Advanced Search Preferences Tips in accessing disasterassistance.gov 1. A Google search of disasterassitance.gov will give you the following: DisasterAssistance.gov Disaster Assistance is a partnership of Federal agencies with a shared vision - to provide self-guided access for persons affected by a disaster to find and... www.disasterassistance.gov/ - 29k - Cached - Similar pages - Take Questionnaire Disaster Assistance Overview HelpCategoryFederal Agency Privacy & Terms of UsePartnersMore results from disasterassistance.gov »CachedSimilar pages Take QuestionnaireDisaster AssistanceOverviewHelpCategoryFederal AgencyPrivacy & Terms of UsePartnersMore results from disasterassistance.gov » 2. Click on “DisasterAssistance.gov”. Click Here disasterassistance.gov Note: You can also link through the INVOAD web page. FEMA Prepared. Responsive. Committed.

5. 3. You will then arrive at the Disaster Assistance Home page. The home page will provide a portal for three different functions: 1) Locating federal assistance sources 2) Client registration for Disaster Assistance 3) Login to: DisasterAssistance.gov If the client has not completed the resource questionnaire, you should encourage them to do so FEMA Prepared. Responsive. Committed. The Home Page

6. Click Here 4. After the client has Registered for assistance and completed the questionnaire, the next step is to Login and establish a client account and/or review their case. Since establishing an (ISAACC) account is not required when registering for assistance, the caseworker may find that the client does not have an account. FEMA Prepared. Responsive. Committed. Remember: The client must have a registration number to receive benefits and is not required have an ISAAC account to receive federal aid.

7. Server: DAC-PROD-PUBLIC En Español En Español In English In English You must have an Integrated Security Access And Control (ISAAC) account prior to accessing your registration. If you registered on the Internet you may have created the account at that time. If you did not register via the Internet and this is your first time visiting this site, you must create a new ISAAC account. For disaster assistance information you may want to read the Applicant Guide (requires Adobe Reader), view informationApplicant GuideAdobe Reader about Federally Declared Disasters by Calendar Year, or review support from other available Agencies.Federally Declared Disasters by Calendar Year,available Agencies. Login Now I have previously created an ISAAC account and I am ready to log in. ___________________________________________________________________________________________ Create My Account I do not have an ISAAC account. ___________________________________________________________________________________________ Request Password or PIN I have forgotten my password or PIN. ___________________________________________________________________________________________ Disaster Assistance Version: 1.01.00.0440 I want to...Because... Contact Us 5. Pay close attention to the notes on the screen. FEMA Prepared. Responsive. Committed.

8. Server: DAC-PROD-PUBLIC En Español En Español In English In English You must have an Integrated Security Access And Control (ISAAC) account prior to accessing your registration. If you registered on the Internet you may have created the account at that time. If you did not register via the Internet and this is your first time visiting this site, you must create a new ISAAC account. For disaster assistance information you may want to read the Applicant Guide (requires Adobe Reader), view informationApplicant GuideAdobe Reader about Federally Declared Disasters by Calendar Year, or review support from other available Agencies.Federally Declared Disasters by Calendar Year,available Agencies. Login Now I have previously created an ISAAC account and I am ready to log in. ___________________________________________________________________________________________ Create My Account I do not have an ISAAC account. ___________________________________________________________________________________________ Request Password or PIN I have forgotten my password or PIN. ___________________________________________________________________________________________ Disaster Assistance Version: 1.01.00.0440 I want to...Because... Contact Us 6. The case manager may assist the client in creating an ISAAC account. This process does not RE-REGISTER the client with FEMA. Once they Receive an ISAAC account, they will be able to access their claim information online instantaneously. Click Here FEMA Prepared. Responsive. Committed.

9. Disaster Assistance Center LOGIN INFORMATION password, it will be You will need to save your user ID and required each time you logon to the system. Please note that user ID is converted to all lowercase characters. User ID * minimum length is 7, maximum length is 14, cannot contain ", space character, ', # Email *must contain @, Confirm Email * MUST KNO W * * denotes required file PERSONAL INFORMATION Mother's Maiden Name * Social Security Number *- FEMA Prepared. Responsive. Committed.

10. Complete the question and answer below to help protect your personal data from automated attack. If you cannot view the image for any reason, please click here to proceed. Please type the characters appearing in the picture: Note: You can try no more than three times. This is your first try. r a i T e n FEMA Prepared. Responsive. Committed. NOTE If you are not sure of the letters, use the Reset key to get new letters

11. To further identify your identity, please answer the following questions before we can proceed your request. Id Question Your answer 1In what state was your Social Security Number issued? 2Which of the following people have lived with you or shared the same address as you at 2305 W MAIN? 3 Which of the following cities have you used as your address? 4 Which of the following streets have you used as your address? None of the above Quiz FEMA Prepared. Responsive. Committed.

12. RECOR D minimum length is 8, maximum length is 14, cannot contain ", space character, ', # CREATE PASSWORD User ID: minimum length is 7, maximum length is 14, cannot contain ", space character, ', # New Password: You will need to save your user ID and password, it will be required each time you logon to the system. Please note that user ID is converted to all lowercase characters. Confirm New Password: FEMA Prepared. Responsive. Committed.

13. -----Inline Attachment Follows----- You recently created an account to view your application information. This is the temporary PIN that will allow you to access the website. You will be prompted to change this PIN upon login. You will need your User ID, Password and PIN to access your account. Please type these exactly as shown as they are case sensitive. The following is your User ID and temporary PIN: User ID: 2001austin PIN: AUUW User ID and PIN -- Do Not Respond --Tuesday, May 5, 2009 3:42 PM From: "noresponse@dhs.gov" To: jdoe@sbcglobal.com Note: Once a client establishes an ISAAC Account, the account will provide access to ALL disasters that the client has registered with FEMA. FEMA Prepared. Responsive. Committed.

14. Server: DAC-PROD-PUBLIC En Español En Español In English In English You must have an Integrated Security Access And Control (ISAAC) account prior to accessing your registration. If you registered on the Internet you may have created the account at that time. If you did not register via the Internet and this is your first time visiting this site, you must create a new ISAAC account. For disaster assistance information you may want to read the Applicant Guide (requires Adobe Reader), view informationApplicant GuideAdobe Reader about Federally Declared Disasters by Calendar Year, or review support from other available Agencies.Federally Declared Disasters by Calendar Year,available Agencies. Login Now I have previously created an ISAAC account and I am ready to log in. __________________________________________________________________________________________________________ Create My Account I do not have an ISAAC account. __________________________________________________________________________________________________________ Request Password or PIN I have forgotten my password or PIN. ___________________________________________________________________________________________ Disaster Assistance Version: 1.01.00.0440 I want to...Because... Contact Us Click Here 7. If the client has already applied for and received an ISAAC account, you and they can then check the status and completeness of their claim. FEMA Prepared. Responsive. Committed.

15. FEMA Prepared. Responsive. Committed.

16. FEMA Prepared. Responsive. Committed. USE OF FUNDS RECPT OF BENFT

17. FEMA Prepared. Responsive. Committed.

18. FEMA Prepared. Responsive. Committed. DATES

19. FEMA Prepared. Responsive. Committed.

20. FEMA Prepared. Responsive. Committed.

21. Server: DAC-PROD-PUBLIC En Español En Español In English In English If you have been affected by a disaster you may be eligible for federal assistance. Please select one of two options below: Register for Assistance or Review your Application. For disaster assistance information you may want to read the Applicant Guide (requires Adobe Reader), view information about Federally Declared DisastersApplicant GuideAdobe ReaderFederally Declared Disasters by Calendar Year,by Calendar Year, or review support from other available Agencies.available Agencies. Request Disaster Help Register for Assistance Call 1-800-621-3362 The speech or hearing impaired may call (TTY) 1-800-462-7585 __________________________________________________________________________________________________________________________________ Review my Request for Disaster Help Review your Application Call 1-800-621-3362 The speech or hearing impaired may call (TTY) 1-800-462-7585Review your Application __________________________________________________________________________________________________________________________________ If you have technical problems using this application, or would like to send FEMA written correspondence concerning your registration, please use the Contact Us link in the top right corner of the screen. __________________________________________________________________________________________________________________________________ Disaster Assistance Version: 1.01.00.0440 I want to... I prefer the Internet Contact Us FEMA Prepared. Responsive. Committed. I prefer the telephone

22. FEMA Prepared. Responsive. Committed. As DisasterAssistance.gov heads into Phase 2, it will begin efforts with the states most impacted by disasters to integrate federally funded forms of assistance administered at the state level. Additional federally administered forms of assistance that were not incorporated in Phase 1 will also be added to provide users with consolidated access to federal disaster assistance. Feedback received from users of the portal will be evaluated to identify improvements and functionality deferred from Phase 1 in order to meet the initial launch deadline. The Future for DisasterAssistance.gov

23. DisasterAssistance.gov will incorporate DisasterHelp.gov elements on its landing page as efforts get underway to fully integrate the two sites. Bringing DisasterAssistance.gov and DisasterHelp.gov together improves the federal government’s ability to deliver important information regarding disasters and speeds the process of applying for disaster assistance. The Future for DisasterAssistance.gov FEMA Prepared. Responsive. Committed. FEMA Prepared. Responsive. Committed.

24. FEMA Prepared. Responsive. Committed. As DisasterAssistance.gov heads into Phase 2, it will begin efforts with the states most impacted by disasters to integrate federally funded forms of assistance administered at the state level. Additional federally administered forms of assistance that were not incorporated in Phase 1 will also be added to provide users with consolidated access to federal disaster assistance. Feedback received from users of the portal will be evaluated to identify improvements and functionality deferred from Phase 1 in order to meet the initial launch deadline. The Future for DisasterAssistance.gov