1. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 1 TEAM: T ogether E ach A chieve M ore

2. Working in the Team Environment Sunday, June 7, 2009 Michel Beaulieu beaulieumicheltm@live.ca 514-349-6478 http://www.beaulieumichel.com

3. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 3 Introduction A team is a group of people –Who works together, –To accomplish specific, common goals. Members share responsibility for the tasks. Members depend upon one another to achieve the goals and the objectives.

4. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 4 Sport TeamDistinguished Club Program TM Club General Manager Head Coach Training TLI by all club officers President Training CoachEducation: CC, CL, AC, AL, … VP Education Field / Stadium Attendant Guest reception Meeting logistic Sergeant at Arms Scouting / RecruitingNew Members 4+4 VP Membership Promotion / MediaNew Members 4+4 VP Public Rel. Score & StatisticsRoster, Officers List Secretary Tickets & SalariesDues SubmissionTreasurer

5. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 5 Agenda Five Critical Areas Developing team relations Encouraging commitment (exercise) Building trust -- Break -- Fostering collaboration Resolving conflict (exercise) TE-OH #2mod

6. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 6 Teams Benefit individual members the leader the organization Developing Teams Relations - TE-OH #1

7. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 7 Teams members must feel they … Belong Have power Have access to resources Can speak freely Can participate in planning, doing and leading Developing Teams Relations - TE-OH #3

8. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 8 Exercise 1 (1 of 2) You are on the Team of the incoming club officers. The quality of your Toastmasters Club Meetings has declined in the past few months. Only nine or ten members attend regularly and often those scheduled for meeting roles dont even show up. Programming in weak. Your club leaders have asked you and the others Club members to help the Club improve its meetings. Why is it in your best interest to commit to your team and its goals? Use WIIFM

9. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 9 Exercise 1 (2 of 2) Please organize in teams of 5 to 7 people Choose a leader / representative Assign a number to each Team Member 1, 2, 3, 4, … alone: (2 minutes) list your ideas as a team: (5 minutes) to consolidate all together: exchange ideas

10. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 10 Teams are an effective means of reaching goals! ( 1 of 2 ) The task have to be done by someone else The task is too big for one person The task requires many areas of expertise The results have to be predictable

11. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 11 Teams are an effective means of reaching goals! ( 2 of 2 ) The Master Mind principle: –Coordination of knowledge and effort, in a spirit of harmony, between two or more people for the attainment of a definite purpose. The psychic aspect: –No two minds ever come together without, thereby, creating a third invisible, intangible force which may be likened to a third mind. From Think and Grow Rich By Napoleon Hill Mind

12. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 12 Teams members build trust Communicating openly/honestly Listening to/respecting others opinions Demonstrating commitment Demonstrating ability to learn Displaying loyalty Building Trust - TE-OH #6

13. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 13 Leaders Earn Trust By … 1. Communicating openly/honestly 2. Listening to/respecting others opinions 3. Being loyal 4. Being decisive, fair, consistent Building Trust - TE-OH #7

14. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 14 Break – 10 minutes

15. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 15 TEAM: T ogether E ach A chieve M ore

16. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 16 Introduction A team is a group of people –Who works together, –To accomplish specific, common goals. Members share responsibility for the tasks. Members depend upon one another to achieve the goals and the objectives.

17. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 17 Sport TeamDistinguished Club Program TM Club General Manager Head Coach Training TLI by all club officers President Training CoachEducation: CC, CL, AC, AL, … VP Education Field / Stadium Attendant Guest reception Meeting logistic Sergeant at Arms Scouting / RecruitingNew Members 4+4 VP Membership Promotion / MediaNew Members 4+4 VP Public Rel. Score & StatisticsRoster, Officers List Secretary Tickets & SalariesDues SubmissionTreasurer

18. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 18 Agenda Five Critical Areas Developing team relations Encouraging commitment (exercise) Building trust -- Break -- Fostering collaboration Resolving conflict (exercise) TE-OH #2mod

19. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 19 Communication Tips Share information Provide feedback / motivation Encourage participation Communicate directly Keep it simple Explain Use the right medium Fostering Collaboration -TE-OH #4

20. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 20 Team Leaders Provide Structure 1. Ensure authority matches responsibility 2. Establish roles / accountability 3. Define boundaries 4. Identify expectations Fostering Collaboration - TE-OH #5

21. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 21 Conflict occurs when people have … Differing: needs objectives values Resolving Conflict - TE-OH #8 Differing expectations Differing perceptions Unwillingness to resolve conflict

22. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 22 Approaches to Conflict 1. Avoidance 2. Accommodation 3. Win / Lose 4. Compromise 5. Consensus (Win / Win) Resolving Conflict - TE-OH #9

23. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 23 Reaching a Consensus 1. Encourage everyone to speak 2. Emphasize agreements 3. Determine seriousness of objections 4. Continually sum up agreement areas Resolving Conflict - TE-OH #10

24. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 24 Exercise 2 (1 of 2) You are on the Team of the incoming club officers. Your Toastmasters Club has 35 members, with 30 attending meetings regularly. The club meets weekly for an hour at noon and each meeting features three prepared speeches. In the past few months, several members have been giving speeches that were not based on manual projects. Other members who are trying to complete the basic Communication and Leadership program manual and begin working in the advanced manuals have complained. The members who prefer giving non-manual speeches claim the right to give any type of speech they want. The members who are working in the manuals say that only manual speeches should be permitted, since everyone joined the Club to learn speaking skills and the manuals help them to do so. The Club Executive Committee has asked All Club Members to resolve the problem.

25. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 25 Exercise 2 (2 of 2) Please organize in teams of 5 to 7 people Choose a leader / representative Assign a number to each Team Member 1, 2, 3, 4, … All odd (1, 3, 5, …) players are for non-manual speeches All even (2, 4, 6, …) players are for manual speeches only as a team: 5 minutes to get every one point of view as a team: 5 minutes to reach a consensus all together: exchange ideas on the solution all together: discuss the process

26. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 26 Provide Training (1 of 2) Two-Way Communication –Seek first to understand then to be understood (S. Covey) Conflict resolution (Negotiation) –Win-Win when possible Problem solving –Encourage application of Master Mind principle

27. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 27 Effective meetings –Agenda and minutes Organizing (preparation) –Important and Urgent Provide Training (2 of 2)

28. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 28 Summary What did we learn? –Teams are an effective way to achieve goals –Teams need leaders –Team building requires commitment, ideas and efforts –Team members training improve results How are you going to apply your skills? –See & know => do & remember => teach & understand Feedback of training session

29. Sunday, June 7, 2009 June 2009 - Toastmasters Leadership Institute 29 TEAM: T ogether E ach A chieve M ore