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“MOTIVATING OUR MAINTENANCE CRAFTSMEN” Mike Levery MCL Consultancy Ltd © MCL Consultancy Ltd 2008
Introduction From Steel to Utilities to Consultancy The last 30 years for maintenance craftsmen Craftsmen – a law unto themselves? The maintenance cycle © MCL Consultancy Ltd 2008
The perception of craftsmen (1) The relationship between Production/Operations (Ops) and Maintenance © MCL Consultancy Ltd 2008
Ops perception of Maintenance © MCL Consultancy Ltd 2008
Maintenance perception of Ops © MCL Consultancy Ltd 2008
The perception of craftsmen (2) Craftsmen’s motivation Craftsmen’s attitude to planned work The language of craftsmen © MCL Consultancy Ltd 2008
Reward & recognition Craft remuneration Incentive schemes © MCL Consultancy Ltd 2008
Understanding craft decision making The thought processes of a directly employed craftsman For themselves For the employer The thought processes of a contracted craftsman For themselves For their employer (the contractor) For the client
Frederick Herzberg “One more time: how do you motivate employees?” HBR Jan–Feb 1968 Motivators – intrinsic to the job itself Hygiene factors – influences that surround the job © MCL Consultancy Ltd 2008
Motivators for craftsmen Achievement Recognition The work itself Responsibility Advancement Growth © MCL Consultancy Ltd 2008
Setting objectives Objectives for craftsmen which promote achievement and the work itself should centre around How well they carry out the work they are asked to do (input measures) The impact on asset performance of their work (output measures) © MCL Consultancy Ltd 2008
Application of objectives Input measures Productivity Delivery Output measures Effectiveness Quality © MCL Consultancy Ltd 2008
Typical performance measures Productivity Completion of work by trade, team and individual Lost time by trade, team and individual Delivery Timely completion of planned preventative maintenance Response time Effectiveness Repair turnaround time Ratio of ppm v planned repair v reactive Quality Repeat visits Feedback of completed work © MCL Consultancy Ltd 2008
Engaging Ops in Maintenance Risk & accountability for asset performance Who holds the maintenance budget? Service Level Agreements – promote recognition Measuring performance Input measures Output measures © MCL Consultancy Ltd 2008
Role of the Maintenance Supervisor Directing or supporting? Self directed work teams Craft responsibility © MCL Consultancy Ltd 2008
Let’s motivate our craftsmen From this © MCL Consultancy Ltd 2008
To this © MCL Consultancy Ltd 2008
Operations and Maintenance Relationships, Perceptions and Outsourcing Mike Levery MCL Consultancy Ltd © MCL Consultancy Ltd 2010.
Two- Factor Theory. Frederick Herzberg In 1960’s Published his two-factor theory Combined: o Lower level needs into one classification (Hygiene or Maintenance)
Frederick Herzberg Herzberg proposed the Motivation-Hygiene Theory, also known as the Two factor theory (1959) of job satisfaction. According.
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1 Chapter 8 Motivation and Empowerment. 2 Chapter Objectives Recognize and apply the difference between intrinsic and extrinsic rewards. Motivate others.
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Chapter ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or.
Motivation 1. Motivation ◦ The processes that account for an individual’s willingness to exert high levels of effort to reach organizational goals,
1 The Two-Factor Theory of Motivation The Herzberg Theory Two-Factor Theory of Motivation A theory that identifies two sets of factors that influence job.
Chapter 3 Leadership Behavior and Motivation and Motivation © Lussier, R. and Achau, C. (2007): Effective Leadership, 3 rd Edition, South-Western, Cangage.
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The Concept of HRM PP2. People & Work To create an environment where workers are performing at their best, three things are vital 1.Job design 2.The understanding.
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MOTIVATION. INTRODUCTION Motivation is the desire that workers possess to complete a task Example: It is motivation that determines whether a laborer.
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How Does Motivation Work? Familiarity with the best-known theories can help supervisors think of ways to motivate employees. None of the theories are perfect,
Needs Theories #2 – Frederick Herzberg – Maintenance and Motivation.
Motivational behavior What makes people tick?. Hawthorne Studies (1927) Effect of light / noise on worker productivity Workers knew they were part of.
Leading, Motivating and Controlling. Management vs. Leadership Management Leadership The process of accomplishing the goals of an organization through.
Irwin/McGraw-Hill©The McGraw-Hill Companies, Inc., 2000 Mgt CHAPTER 13 MOTIVATION ACROSS CULTURES.
1-1 Chapter IV – Motivation Objectives: I.Definition of Motivation II.Types of Motivation III.The basic motivation frameworks IV.Theory of Motivation rrrtsss.
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Herzberg’s Two-Factor Theory of Motivation HERZBERG’S TWO-FACTOR THEORY OF MOTIVATION In 1959, Frederick Herzberg, a scientist proposed a two-factor.
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Chapter 13 Financial performance measures for investment centres, and reward systems 13-1 Copyright 2009 McGraw-Hill Australia Pty Ltd PowerPoint Slides.
"وقل ربى زدنى علما" بسم الله الرحمن الرحيم صدق الله العظيم سورة طه (الآية:114)
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McGraw-Hill/Irwin Copyright © 2008 by The McGraw-Hill Companies, Inc. All rights reserved. Motivating Employees This may sound soft and mushy, but happy.
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Copyright 2006 McGraw-Hill Australia Pty Ltd PPTs t/a Management Accounting: Information for managing and creating value 4e By Kim Langfield-Smith 13-1.
Herzberg The Two Factor Theory. The Investigation Herzberg investigated the behaviour of American white collar workers. He wanted to discover if professional.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
MOTIVATION MOTIVATION DEFINED ä Willingness to exert high levels of effort to reach organizational goals.
UNIT A LEADERSHIP AND SUPERVISION 2.01 Recognize the four functions of management.
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©2007 Prentice Hall Organizational Behavior: An Introduction to Your Life in Organizations Chapter 4 Fundamentals of Motivation.
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