1. Information Technology at Independence Care System Presented by Miguel Soares IT Director

2. Agenda Mission Statement Mission Statement Who’s Who Who’s Who Who Ya Gonna Call? Who Ya Gonna Call? What We’ve Done So Far What We’ve Done So Far Goals for 2005 Goals for 2005 Questions Questions

3. IT Mission Statement To Provide Our Customers with a Reliable, Secure Network that Reflects the Vision of the Future for ICS, While Providing Support & Education to Empower Our Customers To Provide Our Customers with a Reliable, Secure Network that Reflects the Vision of the Future for ICS, While Providing Support & Education to Empower Our Customers

4. Who’s Who in the IT Department? Regina Estela, Vice President, Administration Regina Estela, Vice President, Administration Jim Wisz, Director, Management Information Systems Jim Wisz, Director, Management Information Systems Megan Heffner, Program Associate Megan Heffner, Program Associate Miguel Soares, Director, Information Technology Miguel Soares, Director, Information Technology Khalil House, Help Desk Associate Khalil House, Help Desk Associate Luis Burgos, Jr. Help Desk Associate Luis Burgos, Jr. Help Desk Associate

5. Who Ya Gonna Call? VisualPRIME VisualPRIME Microsoft Office Microsoft Office Desktops and Laptops Desktops and Laptops Telephones Telephones Remote Access Remote Access

6. What We’ve Done So Far Standardization of Hardware Standardization of Hardware Server Cleanup Server Cleanup Hardware Hardware User Policies User Policies My Documents Synchronization My Documents Synchronization Documentation Documentation Training Training

7. Goals for 2005 Exchange 2005 Exchange 2005 Infrastructure Changes Infrastructure Changes Changes in Internet Usage Policy Changes in Internet Usage Policy A computer and phone extension for every new employee on their first day of work A computer and phone extension for every new employee on their first day of work A reply to every help desk call within 24 hours. A reply to every help desk call within 24 hours.

8. Questions?