1. Information Technology@ETSU Mark Bragg Associate Vice President for Information Technology & Chief Information Officer OIT Mission Statement To provide the leadership, guidance and technical skills required to establish and support an information technology architecture and accompanying services that support ETSU's vision, mission, and goals.

2. Services Provided Classroom Technology Support (TAF) ▫180 Multimedia Classrooms ▫Standard Equipment ▫Standard Interface Computer Lab Support (TAF) ▫53 Computer Labs ▫1200 Computers ▫Consistent Software Image

3. Services Provided Email ▫Faculty/Staff–Microsoft Exchange/Outlook/OWA ▫Students –GoldMail Desire 2 Learn ▫Every Section ▫Every Course Anti-virus / Anti-malware ▫Enterprise ▫Personal – http://antivirus.etsu.eduhttp://antivirus.etsu.edu

4. Services Provided Redundant Internet Connectivity ▫Tennessee State Network NET-TN (750 Mb/sec) ▫Private ISP MountaiNet (250 Mb/sec) Enterprise Firewall Protection 20,000+ network drops ▫Every classroom, office and residence hall room ▫Over 550 miles of cabling Wireless Mesh ▫1,460 Access points ▫All outdoors ▫Most common indoor areas

5. Services Provided ▫OIT Help Desks  Faculty/Staff Help Desk  Phone: 439-4OIT  Email: oithelp@etsu.edu  Student Help Desk  Phone: 439-5OIT  Email: shdesk@goldmail.etsu.edu  Help Desk Web Site  http://www.etsu.edu/oit/helpdesk http://www.etsu.edu/oit/helpdesk

6. Services Provided Desktop / Laptop Computer Support ▫Computer Replacement Initiative ▫Desktop/Laptop/Printer Standards ▫ETSU Software Image ▫Hardware Support ▫“Work At Home” Opportunities  Microsoft - http://etsu.onthehub.comhttp://etsu.onthehub.com  Dell - http://www.dell.com/etsuhttp://www.dell.com/etsu  Apple - http://www.apple.comhttp://www.apple.com  HP – http://www.hpdirect.com/academy/etsunivhttp://www.hpdirect.com/academy/etsuniv

7. Services Provided Portable Computational Devices ▫Purchase  http://www.etsu.edu/fa/fs/finpro/FP-35.aspx ▫Security  http://www.etsu.edu/oit/policies/portabledevsec.aspx ▫Support  Email  Wireless

8. Services Provided Telephones ▫Office Phones ▫Local Lines ▫Long Distance  PIN’s  University Business  Personal Cable TV ▫Residence Halls ▫Classrooms

9. Services Provided Administrative Systems ▫Banner ERP System  GoldLink Portal  INB

10. Services Provided Emergency Communications ▫GoldAlert  Text, email and desktop notifications  http://www.etsu.edu/goldalert http://www.etsu.edu/goldalert ▫Emergency Phones  Over 70 emergency phones  http://www.etsu.edu/maps (accessibility) http://www.etsu.edu/maps

11. Who’s The Most Important Person You Could Know? Your OIT Specialist ▫Zone Based ▫There to assist with all OIT issues ▫May not know the answer to all questions, but know who to ask.

12. Important Policies Acceptable Use Policy ▫OIT Policy ▫http://www.etsu.edu/oit/ppp/policies/default.asphttp://www.etsu.edu/oit/ppp/policies/default.asp Information Technology Code of Ethics ▫Human Resources Policy ▫http://www.etsu.edu/humanres/ppp/PPP-44.htmhttp://www.etsu.edu/humanres/ppp/PPP-44.htm

13. Questions?