1. Soaring Above the Clouds

2. I am a sad balloon, coz’ my buddies are high above me in the clouds 2

3. Standardize Outlook ExchangeE-mail / Calendar SkypeVideoconferencing, Telephone Sharepoint Windows File Sharing Collaboration JD Edwards WorldInfor XA @ Graphics Team 3

4. Network Storage Active storage Local hardware Shared on intranet Redundancy for critical data Passive storage Saved at end of day Cold backup sides Business continuity plan to switch when needed Stock, targets, QASupplier billings Active projects, jobsPast projects, documentation Current monthClosed months Daily workArchive storage Specifics Private Public Production Development Finance & controlling Rest of company Data input and output done through SOA, so employees do not notice when switching to different storage. 4

5. Cloud Solutions Development testing systems Direct support Release and update 5

6. Network New Incoming ISP Lines ADSL Instead of ISDN Higher Bandwidth CISCO Audit Hardware Upgrade 6

7. Help Desk VIRTUAL (CALL CENTER) Trained administrators VIRTUAL Experienced employees VIRTUAL Experts for complex problems Third level J. D. Edwards support Second levelFirst level 7

8. Outsourcing HQ in Wellington 8

9. Outsourcing Maintenance Outsorcing Worldwide Support No Need for Local IT Team Fast Reaction Time http://www-935.ibm.com/services/us/en/it-services/it-outsourcing-and-hosting.html 9

10. Budget Cost centerOutsourcing Smaller IT department Reduce costProvide servicesProfit center 10

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12. Defined problems 12

13. New organizational structure 13 Help Desk

14. Outsourcing of help desk – why not? Support team for J. D. Edwards Knowledge base of our processes Experienced professionals Our employees – our problems 14

15. IT as a Profit Center Maintenance (by IBM) Local Support Outsourcing The result of outsourcing and centralized helpdesk A small group of specialists instead of a lot of general employees in field offices Smaller IT department Less licenses Test-servers are running on virtual devices Reduce cost More important internal chargeback prices Ensure that the company's other business units do not waste money on needless IT expenditures Provide services Auer, Joe. "IT as Profit Center? It Can Be Done." Computerworld. May 1, 2000. 15

16. Why use Skype? Conference CallsScreen Sharing File TransferInstant Messaging Efficient Cost Reduction ✓ Tested Pilot Version Efficient Cost Reduction ✓ Tested Pilot Version 5200 employee Avg. 1.5 h internal calls / day Avg. 0.5 h external call / day 0.8 US¢/min $329 472 https://www.telecombusinesshub.co.nz/mobile/Landline/Pages/Pricing.aspx Telecom New Zealand 15.6 US¢/min $6 424 704 16

17. Cost of Storage Amazon Cloud Storage: $0,125 / GB / month Data produced: 600 GB / month Accumulated data for 3 years: 21600 GB Accumulated Amazon Cost for 3 years: $49950 HP StorageWorks Network Storage System X1600 24TB SATA Model: $16000 Power, storage, administration, etc.: $10000 /year Total Cost: $46000 After these 3 years, our NAS is almost filled, and although it costs 4000$ less, we didn't count on failures, or RAID. The cloud is limitless and 99,99% available. 17

18. Standardize communication Creating Information Security Policy to standardize communication channels, avoiding redundancy and security risks Allow to use only corporation’s official softwares and devices Creating Information Security Policy to standardize communication channels, avoiding redundancy and security risks Allow to use only corporation’s official softwares and devices 18