2. Managing a Successful Sales Training & Development Program with eLearning

3. l Identified Needs tied to Agencys Objectives l Integrate Learning Program into the Organizational Culture l High Level Sponsorship l Proactive Leadership l Marketing and Communication Critical Success Factors

4. e-Learning makes training available to the employee when they need it. Training just before it is needed Flexible scheduling Complement to instructor-led training Retake/Reference training as often as needed Just-in-Time Training

5. Students create their own learning path using pre-assessments. Students then follow topics of study assigned through their personalized Precision Learning Track. Students can practice exercises whenever they want. Review and repeat information at students convenience. Individual Learning Paths

6. ...Each Individual has a Different Starting Point A A A A A AAB B B B B B B

7. MANAGERS ROLE

8. l Visibly support through word and action l Set expectation in advance of training l Ask employee for plan/schedule l Honor Time set aside for training - Training in Progress - Do Not Disturb l Follow-up on Progress of Training l Provide positive reinforcement and recognition ManagersRole Managers Role

9. Express commitment Model commitment Reinforce commitment 3 Key Actions for Managers

10. What is it? What courses are available The look and feel of the courses Benefits in using the courses Tie it to the performance objectives. Discuss schedule in advance of training Express Commitment

11. Take at least one course yourself Visibly support through word and action Develop your own individual training plan/schedule Model Commitment

12. Follow up on outcomes from training/performance plans Provide positive reinforcement and recognition Answer WIIFM (whats in it for me?) Reinforce Commitment

13. Rewards to take Training must be Greater than Rewards for Staying Status Quo Tangible Rewards -Certificates of Completion -Wall of Fame -Positive Recognition (Public) Intrinsic -Challenge of a difficult or new task -Doing your best -Appreciation Motivators