1. Acklin agent based support Intelligent Agents Chris van Aart ISOC bijeenkomst 26-9-2001, Zoetermeer Korte introductie en demo

2. Acklin agent based support Intelligent Agents Intelligent agent –independent –pro-active, re-active –goal driven Multi-agent system –multiple agents working together –social goal –agent-organization/society

3. Acklin agent based support Type of agents (1) Personal Assistant –interviewer –user profile Expert-agent –has knowledge of some domain Legacy-agent –re-use existing systems –connect disparate systems

4. Acklin agent based support Types of agents (2) Broker-agent –match supply and demand –provide knowledge Middleman-agent –negotiations –auctions –voting

5. Acklin agent based support Example: B2C “I wanna go skiing” travel advisor location advisor flight advisor -Go to location y -hotel x -flight kl123 hotel advisor - 2 stars hotel - max $2000 -1 week off -snowboard

6. Acklin agent based support Example: B2B guardian producer 3 consumer middle man producer 1 producer 2

7. Acklin agent based support Agent Society Division of labor –specialization –co-ordination Cooperation –meeting places –problem solving –do business –advice and referral

8. Acklin agent based support Agent Architecture Communication / Conversations Behaviours / Knowledge / Reasoning Access / Services Agents / Users data base InstructReport

9. Acklin agent based support Business Case 1 Complex network of international insurance partners Slow and informal information exchange via telephone High transaction costs

10. Acklin agent based support B2B by Hand Back office application a verbal communication employee Back office application b country B country A

11. Acklin agent based support Traditional Alternative Centralized solution: –One “big” database Different data formats Uploading, synchronizing, costs security BUT…

12. Acklin agent based support Advanced Alternative Distributed solution –Network of information exchangers: agents –Solving interoperability problems locally –Easy extendable –Secure –Locally maintainable

13. Acklin agent based support Digital Architecture application a agent communication application b country B country A bridge a bridge b Back office Back office

14. Acklin agent based support Gegevens Updaten in Verschillende database NewCo NAW: Voorletters Tussenvoegsels Naam Adres Postcode Plaats NewCoAgent OldCoAgent OldCo NAW: Naam Straatnaam Huisnummer Toevoegsel Postcode Woonplaats Agent NAW: Voorletters Tussenvoegsels Achternaam Straatnaam Huisnummer Toevoegsel Postcode Plaatsnaam NewCo Back office OldCo Back office { } bridge a bridge b

15. Acklin agent based support Business case 2 Online Reisbureau Back office reservering oadpantasunair…… boeking klanten

16. Acklin agent based support Met Software Agents reservering oadpantasunair…… boeking klanten coordinator software agent touroperator software agents

17. Acklin agent based support data base Reserverings Scenario reservering coordinator software agent touroperator software agent Delegeer naar touroperator reservering boeking Rapporteer instructies resultaat antwoord boeking verifieer instructies

18. Acklin agent based support Demo

19. Acklin agent based support Interesting links www.agentlink.org www.fipa.org www.multiagent.com www.agentland.com agents.www.media.mit.edu/groups/agents/projects agents.umbc.edu www.daml.org

20. Acklin agent based support Web: www.acklin.nlwww.acklin.nl Info: info@acklin.nlinfo@acklin.nl