1. September 2004 Windows-based Hosting Solution Luis Miguel García Microsoft

2. Windows-based Hosting 3.0 Goal The solution provides knowledge, tested best practices, tools, code samples, and scripts to enable you to plan, practice deploying, and then efficiently deploy a high-volume hosting solution using Microsoft technologies.

3. How Windows-based Hosting version 3.0 Improves the Customer Experience Monitoring and Reporting Monitor server or service failure Mine data Create customer reports Centralized Management Use Group Policies Improve and scale the administration of multiple servers Update Management Provide security alerts Apply security updates Reconfigure existing servers Server Purposing Build a new server Repurpose existing servers 1 2 4 3

4. Windows-based Hosting Solution Components (2 of 2) Hosted Services Components: Hosted Exchange 2003 Service and LCS Web Hosting Data Hosting Windows SharePoint ® Services Hosting

5. Windows-based Hosting Solution Components and Technologies Used Windows-based Hosting solution component Microsoft technologies used Server PurposingAutomated Deployment Services (ADS) Centralized ManagementActive Directory ® Update ManagementMicrosoft Software Update Services (SUS) Service ProvisioningMicrosoft Provisioning System (MPS) Monitoring and ReportingMicrosoft Operations Manager (MOM) Web HostingInternet Information Service (IIS) Data HostingSQL Server Windows SharePoint ServicesSQL Server

6. Logical Diagram

7. Active Directory: Recommended Design Single Forest Customer Level Domain Level Acmehost.com Reseller Level Hosting Admin Customer4 Admin Customer3 Admin Customer2 Admin Customer1 Admin@joebobhost.com Joebobhost.com Admin@Sallyhost.com Sallyhost.com

8. Windows-based Hosting Solution Components (2 of 2) Hosted Services Components: Hosted Exchange 2003 Service and LCS Web Hosting Data Hosting Windows SharePoint ® Services Hosting

9. Overview of Hosted Exchange 2003 Hosted Exchange 2003 allows you to offer rich messaging services for consumers and small office/home office and small-to-medium sized enterprises. You can offer a broad range of services that go from basic e-mail up to higher value services, such as providing additional storage, hosting vanity domains and calendars.

10. Overview of Hosted Exchange 2003 – User Experience Customer isolation in Active Directory ®, address lists Consumer users Clients and protocols HTTP – Outlook ® Web Access (OWA) POP3/IMAP4 RPC over HTTPS – Outlook 2003 Automated provisioning Delegated administration Monitoring and reporting

11. Experiencia de usuario final Microsoft Outlook: Clienterico de correo Modo cacheado de Exchange aisla a usuario final de posibles problemas de red Acceso HTTP/HTTPs desde Outlook (no necesario VPNs) Compresión MAPI en servidor y empaquetado del buffer Posibilidad de supervisar el Rendimiento Filtros avanzados para correo no solicitado Listas de seguridad para mayor control de correo no solicitado Bloqueo por defecto de HTML Externo Autenticación Kerberos entre Outlook-Exchange

12. Experiencia de usuario final Microsoft Outlook: Clienterico de correo

13. Experiencia de usuario final Microsoft Outlook Web Access (OWA) : Básico o Premium

14. Cliente Premium muy cercano a Outlook 2003 Mejor rendimiento Modos básico/avanzado Features: Spellcheck, Tasks, Rules Seguridad: S/MIME, Timed Log-off, bloqueo de direcciones y de attachments Experiencia de usuario final Microsoft Outlook Web Access (OWA) : Básico o Premium

15. Experiencia de usuario final Microsoft Outlook Web Access (OWA) : Calendario

16. Experiencia de usuario final Acceso desde dispositivos móviles (basados en Windows Mobile) Sincronización de correo, tareas y calendario AUTD : notificación SMS para sincronización automática

17. Experiencia de usuario final Acceso desde todo tipo de dispositivos móviles: Outlook Mobile Access (OMA) Soporte para HTML, Extensible HTML (XHTML), Wireless Application Protocol (WAP) 2.x, y HTML (CHTML iMode) Usar Email Borrar, Marcar, hacer seguimiento Escribir, Reenviar, Responder Acceder a la estructura de carpetas Encontrar Contactos Buscar en las libretas de direcciones Establecer llamadas y enviar mensajes Calendario Ver y Crear reuniones Aceptar, Hacer Tentativas, Declinar Responder a peticiones o cancelaciones de reuniones Tareas Actualizar, marcar como acabada, tomar notas Contactos Visualizar y Añadir contactos

18. Overview of Hosted Exchange 2003– Solution Contents Documentation Pub Studio content viewer PDFs for printing Reference architecture Fully prescriptive deployment steps Code Provisioning Monitoring and reporting MakeGAlLinked.exe SMTP Domain Event Sink RPC over HTTP profile configuration Web site Fully tested PSS supported

19. Steps

20. Improvements in Back-end Exchange 2003 Improvements related to back-end server deployment include: Support for 8-node clustering Memory management Permissions model

21. Improvements in Front-end Exchange 2003 Improvements related to front-end server deployment include: RPC proxy server Outlook Mobile Access (OWA) Exchange ActiveSync ® OWA forms-based authentication OWA S/MIME OWA compression

22. Improvements in Client Connectivity You can give customers more options for accessing e-mail, calendar, and contact information: Outlook 2003 Outlook Web Access 2003 Outlook Mobile Access ActiveSync You can integrate a self-provisioning Web site for customers with the Hosted Exchange Web service methods and MPS. Through the site, a users could: Update their Outlook profile settings. Automatically configure their Outlook 2003 to connect directly through the Internet to Hosted Exchange 2003.

23. Hosted Exchange Services Exchange Front-end Servers SMTP: EXSMTP01 EXSMTP02 OWA/POP/IMAP and RPC Proxy: EXFE01 EXFE02 EXFE03 Exchange Back-end Server Cluster (4+1 ) EXBE01 EXBE02 EXBE03 EXBE04 EXBE05 Exchange Servers

24. Front-end Exchange Servers Eight client access methods Outlook ® Web Access (OWA) Outlook Mobile Access (OMA) ActiveSync ® Simple Mail Transfer Protocol (SMTP) Post Office Protocol 3 (POP3) Internet Message Access Protocol, version 4 (IMAP4) Full Messaging Application Programming Interface (MAPI) Outlook over the Internet (RPC/HTTP) Front-end roles are divided into servers based on the protocols used

25. Back-end Server Software Requirements All five nodes of the back-end Exchange 2003 Server cluster must run the following software: Microsoft Windows Server 2003, Enterprise Edition Microsoft Exchange Server 2003, Enterprise Edition You must install the security update described in the Microsoft Security Bulletin MS03-026 on Windows Server 2003. Note: You must install the security update described in the Microsoft Security Bulletin MS03-026 on Windows Server 2003.

26. Back-end and Front-end Server Architecture Platform Services Web and Data Hosting Hosted Exchange Services Border RouterPerimeter/NetPerimeter/Net Perimeter Firewall Services Packet and Port Filtering SSL Termination Stateful Inspection Application Filtering FrontNetFrontNet BackNetBackNet BackUp-Build-NetBackUp-Build-Net Exchange Front-end Servers SMTP: EXSMTP01 EXSMTP02 OWA/POP/IMAP and RPC Proxy: EXFE01 EXFE02 EXFE03 Web Hosting WEB01 External DNS DNS01 DNS02 DNS03 DNS04 Patch Management SMS01 Provisioning Front-end PROV01 Backup and Restore Exchange Back-end Server Cluster (4+1) EXBE01 EXBE02 EXBE03 EXBE04 EXBE05 Data Hosting Shared SQL01 Dedicated SQL02 Monitoring and Reporting MOM01 MOMSQL01 Active Directory AD01 AD02 Service Provisioning MPS01 Server Purposing ADSC01

27. RPC over HTTP Ports

28. Considerations for Defining Service Level Agreements Defining service level and service level agreements (SLAs) Considerations for Exchange Server requirements Considerations for monitoring and reporting requirements Considerations for provisioning requirements

29. Colaboración en tiempo real: Visión Conectar personas e informaciónen tiempo real aumentando la eficiencia del negocio y acelerando la toma de decisiones Colaboración multimodal Fácil de usar, integrado con las aplicaciones existentes y extensibles Integrado con la infraestructura existente Disponibilidad Seguridad

30. Plataforma Cliente Client API Windows Messenger 5.0 Third- party Client Third-party Automation SIP Third-party Application Third-party Script Client API Third-party Application

31. Audio/Video Application Sharing Remote Assistance Instant Messaging Notifications Presence Presence File Transfer Whiteboarding Experiencia de usuario sencilla Windows Messenger 5.0 integra distintos tipos de sesión

32. Plataforma Servidor Client API Windows Messenger 5.0 Third- party Client Third-party Automation SIP Third-party Application Third-party Script Client API Third-party Application

33. Basado en SIP Protocolo sencillo que provee localización, negociación y gestión Funciones INVITE, ACK, BYE, CANCEL, OPTIONS, REGISTER SUBSCRIBE, NOTIFY, MESSAGE Requiere de cliente y servidor Session and state is maintained by the endpoints User Agent - UA Client, UA Server Registrar, Redirector and Proxy (funciones de servidor) Otros protocolos internos a SIP Session Description Protocol (SDP)

34. SIMPLE Extensions Alternative to Wireless Village (IMPS) and XMPP (Jabber) Supported by Microsoft, IBM, Sun, Oracle, Cisco, Avaya dynamicsoft,Nokia, Ericsson, Nortel A framework for event notifications Presence changes are the focus, but can be applied to wide range of events PUBLISH: Allows client to inform server of event SUBSCRIBE: Creates a subscription to changes in some state NOTIFY: Informs subscribers of the event change CPIM-PIDF: XML format for conveying presence information (carried in the NOTIFY) RPID: Extensions to CPIM-PIDF for richer presence such as location information http://www.ietf.org/internet-drafts/draft-ietf-simple-rpid-00.txt http://www.ietf.org/internet-drafts/draft-ietf-simple-rpid-00.txt A mechanism for sending instant messages MESSAGE: Carries the instant message. Defined in RFC3428 http://www.ietf.org/rfc/rfc3428.txt http://www.ietf.org/rfc/rfc3428.txt

35. Integración telefonía tradicional

36. Server Requerimientos 2 X procesadores (1.4 Ghz) Red: 100 Mb/Sec 2 GB RAM Disco: 2X40Gb Ultra2 SCSI RAID 0 Total number of users Required numbe r of home servers Recommend ed numbe r of front- end servers Maximum numbe r of users per home server 1,0001N/A10,000 5,0001N/A10,000 1N/A10,000 20,00021-210,000 30,00041-27,500 50,000826,500 100,0001626,500 150,0002446,500

37. Plataforma Extensibilidad Client API Windows Messenger 5.0 Third- party Client Third-party Automation SIP Third-party Application Third-party Script Client API Third-party Application

38. Ejemplos de integración Agente inteligente: SQL Server for Notification Services y alertas (Servicio de alertas helpdesk) Enrutamiento de llamadas que entren fuera del horario de trabajo a un sistema contestador Definición de un contacto virtual que enrute la llamada al contacto desocupado (HelpDesk)

39. Windows-based Hosting Solution Components (2 of 2) Hosted Services Components: Hosted Exchange 2003 Service and LCS Web Hosting Data Hosting Windows SharePoint ® Services Hosting

40. Web Hosting Benefits BenefitDescription Increased Web server reliability and availability IIS 6.0 features a new, fault-tolerant architecture with health monitoring and process recycling that significantly increases the reliability of your Web server infrastructure. Easier server management IIS 6.0 features new management tools that reduce the time it takes to manage your Web server infrastructure, including a plain text XML configuration file that can be modified without having to stop the server. Server consolidation IIS 6.0 is a highly-scalable Web server that provides new opportunities for Web server consolidation and enables more applications to be hosted on a single server. Faster application development With Windows Server 2003 and IIS 6.0, application developers benefit from a single, integrated application hosting environment and a broad choice of languages for rapid application development. Increased security IIS 6.0 provides improved security for Web servers. IIS 6.0 is locked down by default, limiting the attack surface area through aggressive security defaults.

41. Web Hosting Windows-based Hosting 2.0 addresses these new Windows Server 2003 technologies: IIS 6.0 ASP.NET NAS/UNC POP3 SMTP FTP / FrontPage content publishing to same content hierarchy FTP user isolation support

42. Web Hosting Scenarios The scenarios below describe the most likely configurations for service providers: Discount Dedicated Hosting The host running IIS is dedicated to the exclusive use of one customer and there is no Active Directory management of the server or users. Managed Dedicated Hosting The host running IIS is dedicated to the exclusive use of one customer and Active Directory may be used by the service provider to manage the server, but not the users. Shared Web Hosting The host running IIS is shared by multiple customers and Active Directory is used to manage the server and the users. IIS deployments are configured to use Windows Authentication mode. When IIS is integrated with Active Directory in this way, only users with a valid Active Directory account can connect. Application Hosting The service provider offers either shared or dedicated Web hosting services and uses Active Directory to manage the server and users. The Web sites hosted in IIS will often be integrated with other applications. IIS deployments are configured to use Windows Authentication mode because Active Directory is used to manage both the server and the users.

43. Steps

44. Internet Information Server (IIS) 6.0 Architecture WWW Service Config Mgr Process Mgr HTTP.sysHTTP.sys Web Garden W3WP.exeW3WP.exe ISAPIExtensions (ASP, etc.) ISAPI Filters Application Pool 2 W3WP.exeW3WP.exe ASP.NET ISAPI CLR Application Domain W3WP.exeW3WP.exe ASP.NET ISAPI CLR Application Domain INETINFO metabase Application Pool 1 W3WP.exeW3WP.exe ISAPI Extensions (ASP, etc.) ISAPI Filters

45. Web Gardens and Processor Affinity Web Gardens Application pool with multiple worker processes Connection-based routing within garden Processor affinity Bind processes to one or more CPUs Mask-based configuration HTTP.sysHTTP.sys Web Garden Application Pool WWW Service Worker Process ISAPI Extension ISAPI Filter

46. Web Hosting Security Overview IIS 6.0 not installed by default Except Web Server Edition Web Service Extensions Deny all undefined ISAPI and CGI Improved NTFS permissions Default Web site is static content only URLScan-like rules enforced by default in http.sys Undefined MIME types are not delivered Applications do not run as System

47. Windows-based Hosting Solution Components (2 of 2) Hosted Services Components: Hosted Exchange 2003 Service and LCS Web Hosting Data Hosting Windows SharePoint ® Services Hosting

48. Overview of Data Hosting Provide Data Hosting services to customers on dedicated servers, shared servers, or both. Keep customer data secure by using one of two authentication models: The authentication method you choose impacts your SQL Server deployment for both user authentication and the account under which the SQL Services run. When you deploy SQL Server, choose between Windows Authentication Mode and Mixed Mode. Active Directory is required for Windows Authentication Mode and is optional for Mixed Mode. Deploy Shared or Dedicated Servers.

49. Data Hosting Benefits BenefitDescription Clickstream analysis Gain a deep understanding of online customer behavior, so that you can make better business decisions. Distributed partitioned views Partition your workload among multiple servers for additional scalability. High availability Maximize the availability of your business applications with log shipping, online backups, and failover clusters. Security Ensure your applications are secure in any networked environment, with role-based security and file and network encryption. Simplified database administration Automatic tuning and maintenance features enable administrators to focus on other critical tasks. Application hosting With multi-instance support, SQL Server enables you to take full advantage of your hardware investments so that multiple applications can be run on a single server, or outsourced.

50. Steps

51. Data Hosting Deployment Scenarios: Shared and Dedicated Shared – one SQL Server shared by multiple customers Customers usually have some restrictions on how they access this server, and what SQL functionality is available For example, the Microsoft Distributed Transaction Coordinator (MSDTC) may be disabled. Dedicated - one SQL Server per customer Windows-based Hosting solution doesnt recommend placing IIS and SQL Server on the same server Customers typically have more freedom to use all the functionality of SQL Server (unless managed by service provider, in which case some restrictions may apply) Book 7: Data Hosting in Volume 2: Windows-based Hosting Technologies See section Deployment Options

52. Data Hosting Deployment Scenarios: Active Directory Considerations Uses User and Computer Management Offers the most secure and scalable management model for SQL Server hosting Reference architecture recommendation Could use Active Directory for SQL Server Administration and Computer management and SQL Security for users Active Directory performs authentication for SQL Server users Domain-based model (requires domain controller) Administration and security through Active Directory SQL permissions granted to accounts in Active Directory Reference architecture recommendation Other Models: Mixed, Stand-alone Book 7: Data Hosting in Volume 2: Windows-based Hosting Technologies See sections Directory Considerations and Directory Models

53. Data Hosting - Network Configuration and Security for SQL SQL ports necessary for discovery and connection to the server are only accessible from servers located in your data center Reference architecture doesnt support external connectivity directly to SQL Server Provides Enterprise Manager access to customer databases, without opening SQL ports to the Internet Offer Virtual Private Network (VPN), through firewalls, for customer applications that need access, from the Internet, to internal databases Firewall port configuration Outside of reference architecture Allows enterprise manager or application access through firewall Reference architecture uses Active Directory SQL Server must communicate with an Active Directory domain controller Ensure any firewall between SQL Server and the Active Directory domain controller is configured appropriately for Active Directory authentication traffic Book 7: Data Hosting in Volume 2: Windows-based Hosting Technologies See sections Network Considerations, Network Security, and Customer Access to Enterprise Manager

54. Windows-based Hosting Solution Components (2 of 2) Hosted Services Components: Hosted Exchange 2003 Service and LCS Web Hosting Data Hosting Windows SharePoint ® Services Hosting

55. Windows SharePoint Services Overview Windows SharePoint Services Hosting allows you to create Web sites for information sharing and document collaboration. Windows SharePoint Services is a component of the Windows Server 2003 information worker infrastructure that: Provides team services and sites to Microsoft Office System and other desktop programs. Serves as a platform for application development.

56. Windows SharePoint Services Benefits BenefitDescription Advanced file sharing Windows SharePoint Services supplies Web sites with document storage and retrieval with check-in and check-out functionality, version history, custom metadata, and flexible, customizable views. Information management SharePoint sites store event calendars, contacts, Web links, discussions, issues lists, announcements, and more. Configurable user control You can grant users the ability to create sites, control site membership, monitor site usage directly, and moderate content submissions. Users can create and share site templates. Tracking and quota management Despite the authority delegated to users, Windows SharePoint Services enables you to track which sites are created, who owns them, how long a site has gone unused, and so on. Enterprise scalability Deploy Windows SharePoint Services in server farms that support tens of thousands of sites and can handle hundreds of thousands of users. Windows SharePoint Services supports load balancing for Web servers and server clustering technology for all data. Choice of management channels You can manage and configure Windows SharePoint Services by using a Web browser or command-line utilities. You can also manage server farms, servers, and sites by using the Microsoft.NET Framework–based object model and Web services.

57. The newest version of Windows SharePoint Services Hosting includes the following new features: A Microsoft Provisioning Service (MPS) provider, allowing better integration between Windows SharePoint Services and MPS Changes to quota template usage, including the use of storage-based quotas and site-based quotas (except in shared deployments) Whats New in Windows SharePoint Services

58. Windows SharePoint Services Architecture

59. Microsofts Hosting Solutions Windows Shared Hosting Accelerator: Scalable, feature-rich Web hosting offering for Windows Server 2003 Free for hosters Delegated admin (security, data, Web logs) Better technical guidance, tools and best practices Windows-based Hosting Discussions community forums: Answers on technical configuration, deployment, and operations management of Windows-based Hosting services for administrators of hosting services Managed and monitored by the Microsoft Solution Group Information on the Windows-based Hosting solution, the Solution for Hosted Exchange, Shared Web Hosting Deployment Guide, IIS, SQL and ASP.NET Shared Hosting Deployment Guide: Guidance to deploy Windows Server 2003 and SQL Server 2000 in a shared Web hosting environment Simple, practical, procedure-based guidance on configuration, deployment, and troubleshooting Hosted Exchange 2003: Hosting platform for service providers to offer Rich & Basic e-mailboxes (OWA, OMA,, MAPI, POP3) Collaboration Services

60. © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.